Brettoren Tucker

Bronx, NewYork ***** • 917-***-**** • ad2xe1@r.postjobfree.com

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Problem- Solving Skills

Team Player

Communication Skills

Flexibility & Adaptability

Organizational Skills

Time Management

Staff Management

Order Management

Google Docs

Accurate Cash Handling

Inventory Management

Customer Service

Merchandising

Work History

STORE MANAGER, 09/2019 to Current

CVS Pharmacy

Effectively communicate information to store crew and supervisors in an open and timely manner Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Interacted well with customers to build connections and nurture relationships. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager, 01/2007 to 08/2019

Duane Reade By Walgreens

Identify sales opportunities so as to ensure the growth performance of the store through store ordering

Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Trained new employees on proper protocols and customer service standards. Assistant Manager, 09/2005 to 01/2007

Duane Reade Pharmacy

Monitored customer service provided by team members and offered feedback and coaching Resolve customer complaints and help respond to customers' needs Supervised the operation of store and team members, opening/closing/changing shifts, and task delegation to team members

Perform and supervise merchandising by planning and ensuring the implementation, resets and revisions

Supervised the receiving, stocking, pricing, returning, and transferring of merchandise Ensured the training of team members and provide coaching and mentoring Retail Stock Clerk, 11/2002 to 09/2005

Duane Reade Pharmacy

Stocked shelves, racks and cases with new or transferred merchandise. Kept work areas neat, clean and free from debris.

Stocked shelves to match planogram images and instructions. Greeted customers and directed to requested products. Labeled products, rotated stock and fronted merchandise for appealing display. Interacted with guests in friendly and knowledgeable way. Education

High School Diploma: Law, 09/2002

School For Legal Studies - Brooklyn, NY

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