Alice Donovan ad2xdw@r.postjobfree.com

***** ******** ****** ********, ** 48186 810-***-****

S UMMARY OF Q UALIFICATIONS Highly motivated professional with 15+ years of professional sales experience. Skilled at building strong working relationships with territory accounts. Outstanding background in reversing declining sales, expanding market share, opening new territories, and earning recognition for top sales performance. Consistent track record of meeting or exceeding sales goals and customer expectations. Team player with polished communication skills (verbal, written, interpersonal, presentation, and rapport building). Enthusiastic professional who is an open- minded and results-oriented high achiever committed to exceeding sales goals. Demonstrated sales experience in increasing sales and improving company revenue performance. Expertise at building rapport with key accounts in territory while driving rapid market share gains. P ROFESSIONAL E XPERIENCE

Vintage Wine Company, MI Sales Representative March 2022- Present

• Strategize and pre plan to achieve sales

• Responsible for advancing and securing sales in my territory

• Secure new account business and service the needs of existing client base

• Supervised direct beverage orders, checking items for correct quantity, brand, and size, returning broken or leaky bottles for credit

• Maintained polite and professional demeanors to patrons to encourage inquiries and order placements Kroger Canton, MI Beverage Steward August 2018 – March 2022

• Provide customers and associates with exceptional customer service via safe and clean environment to ensure an outstanding customer experience. Responsible for pricing, stocking, and rotating merchandise.

• Embrace Kroger's Customer First Strategy by delivering and encouraging other associates to deliver excellent customer service in the Grocery department – following all established quality standards.

• Ensure a firm commitment to providing customer service that makes both internal and external customers feel welcome by working in a professional manner and displaying a positive attitude.

• Report product ordering/shipping discrepancies and equipment malfunctions to the department manager.

The Kellogg’s Company Battle Creek, MI Retail Service Representative March 2014 – August 2018

• Managed a variety of routes and take full responsibility for sales and management of assigned territories.

• Worked extensively with the Kellogg’s snacks portfolio, selling innovate displays – leveraging key brand and new products offered by Kellogg’s. Provided leadership in ensuring promotion of company products.

• Developed creative and innovative solutions to consistently exceed aggressive management sales targets.

• Established/expanded customer relationships – increasing service levels to exceed customer expectations.

• Identified territory sales challenges and collaboratively shaped solutions to resolve issues and drive sales.

• Successfully achieved sales quotas: Q1 at 103.0%, Period 2 at 107.7%, Period 3 at 100.3%, Period 5 at 99.8%.

Territory Service Representative May 2008 – March 2014

• Wrote, entered, and processed customer orders while providing information for upcoming ad events.

• Utilized a strategic plan for coverage expectation for customers. Grew existing account sales through selling of incremental displays and permanent fixtures. Achieved established Q2 budget at 101.4%.

• Continually provided outstanding customer service, developing customer relationships, building and increasing individual sales volume, as a Retail Service Representative, to consistently grow customer base.

• Management recognized for providing outstanding service performance while increasing territory sales. Alliance Entertainment Corporation Centerline, MI Sales Representative June 2000 – May 2008

• Managed five key Meijer accounts; provided excellent customer relations to attain customer satisfaction.

• Merchandised music and DVDs to shelves and displays. Managed deadlines and completed account orders.

• Established, monitored, and followed up on sales goals, sales plans, and sales budgets to optimize profits.

E DUCATION

Washtenaw Community College 2004 – 2008

Oakland University 1989 – 1991

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