Alluwanna Vernon

Phone: 980-***-**** l Email: ad2xds@r.postjobfree.com

Profile

Highly professional with a reputation for being a transformational leader, providing superb customer care, tactful, versatile, diplomatic, confident, and an effective communicator with the ability to initiate, nurture, and maintain profitable relationships with diverse groups of people. Special Skills

Inventory Management, proficient in the use of Windows Operating System, Statistical Package for the Social Sciences (SPSS), Yellow Dog, Sales Pro, Visual One, Microsoft Office products- Excel, Project, Word, Access, PowerPoint, Outlook, Salesforce, Publisher, skilled multitasker and negotiator. Experience

December 2023- Present- Hilton Charlotte Airport- Sales Manager

• Successfully develop and implement sales strategies that align with the hotel’s goals and objectives; by analyzing market trends, uncovering meaningful business, networking, and implementing effective sales techniques to attract and retain clients.

• Prepare and skillfully negotiate group contracts, nurture client relationships, and successfully meet catering and group targets.

September 2021- December 2023- Quality Incorporations XVIII Ltd- Quality & Project Management/ Purchasing

• Developed and executed purchasing strategies, and tracked metrics to reduce expenses

• Negotiated deals and managed vendors

• Supervised and redesigned the company's daily production, which boosted CSQ

• Worked closely with the operation manager, supervisors, and customers to define the scope and the schedule of deliverables.

• Aligned goals with the company’s scheduling, budgeting, and resource management

• Implemented monitoring of new features to ensure KPIs were consistently met July 2019-August 2020- Turks and Caicos Collection Resorts- On-Property Revenue, Sales, and Marketing

• Revamped on-property revenue initiatives and diversified revenue generation opportunities across four properties; Alexandra, Ambergris Cay, Beach House, and Blue Haven Resorts.

• Redesigned retail outlets floorplan

• Evaluated and developed pricing strategies and forecast

• Recruited, scheduled, and developed staff

• Performed inventory management for retail outlets and spas

• Led all aspects of the vendor management process

• Lead author of hotels’ theme song, children's e-book, and dance choreography for marketing purposes

• Managed and marketed the hotel’s characters Ivan and Sandy as per SOP

• Ensured all guests’ materials aligned with brand standards

• Planned and coordinated photo and video shoots for revenue departments and hotel characters January 2019-July 2019- AC Hotel Kingston- Opening Sales Director

• Implemented all standard operating procedures, job descriptions, and policies required for the new build.

• Created hotel’s factsheets, promotional material, events guide, contracts, proposals, rate structure, invoices, and internal reporting documents and procedures.

• Worked with the General Manager to create and implement sales plans addressing revenue, customers, and the targeted market segments.

• Monitored rates and promotions in the public domain and on the company and third-party websites

• Introduced and navigated the hotel’s participation in various sales channels, Market Sales, Event Booking Centers, and electronic lead channels.

• Charted the way to attract and retain new business

• Vetted and implemented an incentive program

• Led on-property sales, events, weddings, and meetings, and built long-term, value-based customer relations that enabled the achievement of the hotel’s sales objectives November 2017-November 2018- Hilton Rose Hall & Jewel Resorts-Executive Assistant Manager (Food and Beverage, Housekeeping and Laundry)

• Managed all Food and Beverage operations within the budgeted guidelines and to the highest standard

• Creative menu design and pricing for specialty, buffet food outlets, and private events

• Established and managed department targets, KPI schedules, policies, and procedures

• Ensured compliance with all Crystal, Hilton, and health and safety regulations

• Managed and controlled staff scheduling for optimum resource management

• Prepared annual housekeeping and F&B budget

• Developed and implemented housekeeping systems and procedures

• Planned, controlled, and supervised horticultural activities

• Shared responsibility for the general operations of Jewel Paradise Cove September 2012-November 2017- Hilton Rose Hall & Jewel Resorts-Group Sales Manager

• Spearheaded marketing and sales financial objectives for resorts (Hilton Rose Hall, Jewel Dunn’s River, Jewel Grand, Jewel Paradise Cove, and Jewel Runaway Bay.

• Led satellite team and managed an estimated five million monthly group and events budget

• Prepared and presented annual budget; scheduled expenditures; analyzed variances; initiated corrective actions.

• Planned, developed, implemented, and evaluated advertising, merchandising, and trade promotion programs; developed field sales action plans, and directly managed multiple events and groups.

• Performed detailed group account reconciliation and accounts payable for vendors and employed problem-solving techniques.

Educational Background

March 2023-Project Management Institute Project Management Professional Certificate August 2022- Virtual Tech Training & Services Limited Project Management Professional Fundamentals & Practices April 2022 -University of the West Indies

Master of Business Administration- Marketing

Curio, a Collection by Hilton

Director of Sales Certification

The Wedding Planning Institute of Canada

International Wedding Planning Certification

Shepard Inc., Chicago, USA

Sales Effectiveness Training

Customer Service Academy of Jamaica Ltd

Management Training

University of Technology, Jamaica Bachelor of Business Administration - Human Resources and Marketing

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