Yeni De La Torre

***** ******* ***** **

Wildomar Ca

Phone: 562-***-****

E-Mail:ad2xce@r.postjobfree.com

Professional Objective

To obtain an entry-level position that will enable me to utilize and demonstrate my current skills to their fullest potential with an opportunity for advancement. I’m responsible, reliable, and focused to fully accomplish my job to the best ability and capable of adapting to new positions.

Education Certificate

Mt. San Jacinto College BLS, First Aid Card

August 2019-Graduated 2022 Associate of Science

Bell Gardens High School - Bell Gardens, CA

September 1997 - June 2000 Graduated / Diploma

Office Skills: Front- Desk Reception Records Maintenance Sales

Customer Service Process Payments Fax

Bilingual -Spanish/English Document Preparation Filing

Computer Data Entry MS Outlook Windows

Skills: 50 + WPM MS World MS Excel

Experience

Premier One Insurance Services Customer Service/ Secretary

Santa Ana, CA September 2006 - 2014

Handled multifaceted clerical tasks, data entry, filing, scan policies into data web software AMS 360, as the customer service representative my main task is to handle all customer inquiries via phone, email, fax, and in person. Ensured that every account on AMS 360 is updated and, that all paperwork is attached to the correct account number. Process payments (credit card, cash, check, money order) and process endorsements. Well, experience in various insurance companies such as Access, Infinity, and Kemper Specialty as well as numerous preferred carriers like Mercury, Safeco, Travelers, and Hartford.

Coastal Auto Insurance, Customer Service/Clerk

Santa Ana, July 2002 - September 2006

Customer service support, collect a monthly payment, and process endorsements online. Sales, Fax over binders to lien holders, verified insurance over the phone with different banks. Maintain files organized and in order. Create vouchers, as well as labels for outgoing mail. Handle incoming and outgoing correspondence. Screened and transferred calls. Resolved billing inquiries and worked with Insurance Companies to resolve customer insurance policy issues.

Highlights:

• Entrusted to manage the office in the supervisor’s absence. Provided timely, courteous, and

knowledgeable responses to information requests.

• Highly motivated self-starter

• Excellent verbal communication and friendliness.

• Have basic math skills and the ability to handle money accurately. Have basic knowledge of

the functions of cash registers.

• Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy, and quality; ability to learn and master new concepts.

positive work ethic; and commitment to providing unsurpassed service.

References available upon request

Contact this candidate