Quality Management System
Resume:
Lorena B. Albaño
*** ******* *****, **********, **, T9A 3P2
ad2xcc@r.postjobfree.com
Visa Status: Tourist
Objectives
To secure a challenging position in a dynamic work environment, where I can contribute my skills, build meaningful connections, and continuously enhance my leadership, planning, and conflict resolution abilities for mutual success and growth.
EDUCATION
Jun 1996 -Apr- 2000 Bachelor of Science in Computer Science University of Perpetual Help System-Laguna, Philippines CERTIFICATION & TRAININGS
• Food Safety Certificate
• WHMIS with GHS Certificate
• Fire Safety Seminar
• Values of Work Seminar
• ISO 9001:2000 Quality Management System Documentation
• ISO 9001:2000 Internal Quality Management System Auditing PROFESSIONAL EXPERIENCES
Feb 2021 – Oct. 2023 Manager/Owner
Ester Eatery, Cabuyao, Laguna, Philippines
• Managed daily operations and motivated a team of up to 10 employees, ensuring everyone performed well and promoting a positive work culture.
• Maintained balanced cash registers and reconciled transactions to ensure financial transparency.
• Greeted customers warmly, recorded orders accurately, and provided detailed information about menu items and maintained a positive and helpful attitude.
• Effectively served customer orders with accuracy and efficiency
• Prepared and cooked a complete meal according to customer orders.
• Worked with the kitchen team to prepare dishes, following cooking instructions, safety guidelines, and sanitation rules. contributing to a smooth kitchen operation.
• Maintained daily restaurant cleanliness by overseeing tasks such as table clearing, tray return, floor sweeping, and mopping.
• Ensured compliance with restaurant policies and procedures for food safety, sanitation, and quality.
• Supervise the washing and sanitization of kitchen utensils, contributing to a hygienic and pleasant dining environment.
• Arranged and organized the storage of food ingredients, utensils, and kitchen supplies in a systematic manner.
• Procured appropriate ingredients accurately, at the right time and price, contributing to cost-effective inventory management.
• Maintain inventory and records of food, supplies and equipment.
• Handled customer concerns and complaints professionally, following restaurant policies, and resolved issues calmly for customer satisfaction. Feb 2010 - Nov. 2020 Purchase Representative
KB Remicon LLC, Ajman, United Arab Emirates
• Reports directly to the Director, providing comprehensive updates on ongoing and completed transactions.
• Drafts both external and internal correspondence, including memos, ensuring clear and effective communication.
• Manages the procurement of various materials, including aggregates, sand, cement, admixture, diesel, sweet water, building materials, laboratory equipment, and testing services.
• Oversees the acquisition of trucks, light vehicle spare parts, and insurance, as well as all administration requirements.
• Builds and manages supplier relationships, fostering strategic partnerships in the supply chain.
• Follows up on deliveries and oversees the posting of materials.
• Maintains both soft and hard copies of records/documents in the Purchase and Stores Department.
• Works closely with the Accounts department for cheque issuance, cash releases, and payment requests.
• Books tickets and hotel accommodation for company executives and employees.
• Performs a variety of paying and receiving clerical duties, including custody of cash, receipts, and payments.
• Processes the monthly payroll for employees, ensuring timely and accurate payments.
• Manages all aspects of vehicle records, including registration, traffic fines, accident reports, and road ban permissions.
• Prepares monthly spare parts inventory reports.
Aug. 2008 - Feb. 2010 Secretary
Drake & Scull International LLC, Sharjah, United Arab Emirates
• Proficiently handling incoming and outgoing calls, providing professional and courteous assistance.
• Prepare memoranda and effectively communicate within and outside the department, ensuring clarity and accuracy.
• Ensure control and systematic tracking of all documents within the department, adhering to ISO standards.
• Generate Absenteeism reports, maintaining accurate records of employee attendance.
• Handle materials clearance processes for resigned and terminated employees, ensuring a smooth transition.
Apr 2000 - Jul 2008 Quality Control Staff
Daikoku Electronics Philippines Incorporation, Philippines
• Ensure the smooth and consistent implementation of statistical process control and other line improvements by effectively communicating directives to subordinates and diligently tracking compliance.
• Perform thorough evaluations and analyses to identify methods or techniques aimed at increasing efficiency, improving workmanship, and reducing costs.
• Take responsibility for the implementation of ISO-related documents, ensuring adherence to quality standards.
• Generate comprehensive reports on various activities, including the evaluation of new or improved processes for new products or devices.
• Handle assigned coil types, addressing customer complaints, reducing defect rates, implementing efficiency improvements, conducting evaluations, and addressing customer concerns.
Skills & Abilities
Management
• Can make on the spot decisions if needed.
• Knows how to manage myself and be presentable in front of other people.
• Has problem solving skills.
• Good at meeting deadlines
• Know how to handle other people’s concerns.
• Know how to manage and balance my own time.
• Can easily cope up with my new environment.
• Can work independently and / or as a team.
• High proficiency in computer-related tasks, including documentation, record-keeping, and inventory management.
• Advanced skills in MS Office applications such as Word, Excel, PowerPoint, and Outlook. Communication
• Approachable
• Quick learner
• Get along with other co-workers.
• Good Listener
• Friendly
• Has a huge respect for others.
• Emphatic listener
• Tolerance and respect for customers/ team members / residents
• Conflict management and resolution skills
Reference:
Available upon request.
Contact this candidate