Customer Service

BRUCE JENKINS Sales Manager

Experience

Assistant General Manager Essentra Plastics, Erie, Pa.

MAR '18 - APR '23

Inside Sales Manager Essentra Plastics, Erie, Pa.

JUN '16 - FEB '18

Sales Representative Essentra Plastics, Erie, Pa.

NOV '14 - MAY '16

AUG '13 - OCT '14

908-***-**** ad2xc8@r.postjobfree.com WOODBRIDGE, NJ 07095 Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Recruited, trained and supervised a team of 10+ employees in the sales department. Created strategies to maximize profits and reduce expenses; analyzed financial data to make sound business decisions.

Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement. Actively participated in meetings with senior management teams; offered constructive ideas for process improvements.

Analyzed data to identify areas of improvement and develop strategies to increase sales. Utilized CRM software to track sales performance metrics and monitor team progress against goals. Trained new hires on company policies, procedures, products, services, and pricing structures. Managed inventory levels within budget constraints by analyzing current stock levels and ordering accordingly.

Maintained accurate records of all sales activities including quotes, orders, returns, complaints, and credits. Resolved customer service issues quickly and efficiently by responding promptly to inquiries from internal departments.

Held one-on-one and group meetings to help motivate and discuss positive or negative customer feedback with sales associates.

Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.

Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity. Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels. Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.

Generated new leads through cold calling, networking and referrals. Customer Service Representative Essentra Plastics, Erie, Pa. Credit Analyst U.S. Credit Freedom, LLC., Springfield, N.J. SEP '10 - JUL '13

Sales Manager American Home Loans, Howell, N.J.

SEP '00 - JUL '10

Education

Montclair State University, Montclair, NJ, US

Bachelor of Science (B.S.) in Business Administration Skills

Micro Soft Office Micro Soft Teams

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Provided exceptional customer service to ensure customer satisfaction. Identified opportunities for upselling additional products or services based on customer needs. Resolved customer complaints promptly and efficiently. Updated and maintained database with accurate customer information and timely data entry. Processed orders and detailed transaction information to customers. Performed credit analysis and administrative duties to support credit function. Trained new employees on credit processes and procedures to drive accuracy and consistency. Provided credit analysis on financial statements and assessed credit risk for clients. Collected necessary credit documents and files for organizational maintenance. Collaborated with internal teams such as Compliance, Risk Management and Legal departments when needed.

Analyzed customer data to identify trends, preferences, and opportunities for growth. Developed and implemented sales strategies to increase market share and profitability. Established relationships with key customers, providing personalized service and support. Managed sales team activities by evaluating needs of each territory and participating in sales calls. Conducted regular training sessions with sales team members to ensure effective sales techniques were used.

Managed a team of 20+ sales representatives across multiple markets.

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