RASHIKA MOON

ad2xbn@r.postjobfree.com

302-***-****

PROFESSIONAL SUMMARY

Seeking a position where I can utilize my Customer Service, and Management experience while maintaining professional standards and ethical work habits to produce the highest quality content. SKILL HIGHLIGHTS

● Customer Service

● Management Skills

● Detail-oriented

● Exceptional telephone etiquette

● Effective time management

● Multi tasking

EDUCATION:

CAMDEN COUNTY COLLEGE, Blackwood, NJ

ASSOCIATES OF SCIENCE DEGREE

● MS office, Computer knowledge

● Electronic health systems (Sorian, Epic, Kronos)

● Verbal/written communication skills

● Active listening

● Leadership

● Organizational, and problem solving

● CPR certification

WORK HISTORY:

CSL PLASMA, Maple Shade, NJ

SR Phlebotomy Tech

August 2021-present

In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.

Make necessary adjustments in order to expedite donation time and ensure product quality and donor safety.

Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. donor adverse events.

Perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

TASTEFUL FOODS CATERING, LLC

OWNER/OPERATOR

Est. January 2016

Manage staff and workload to ensure deadlines and schedules are met Guide customers through catering menu, offerings and pricing Delegate assignments accordingly to provide a hospitable experience throughout the catering/delivery process

Lead and assist with the planning of the customers menu and order Respond to and resolve guests’ concerns and questions in a direct concise way Prior to event date, confirm all details of each catering order to ensure proper execution Follow up on all catering inquiries, leads and past customers to secure future business COOPER UNIVERSITY HOSPITAL, Camden, NJ Lead Phlebotomist, 05/2009 -09/2016 Responsible for training Phlebotomists, as well as clinical staff as required. Under the direction of the supervisor responsible for daily location assignment of the phlebotomy staff, also ensure workflow continuity. Assist phlebotomy team with any questions, or issues that may arise throughout the shift. Greet patients in a courteous, professional manner with appropriate identification of patients. Perform venipuncture and heel sticks while abiding by all lab protocols and procedures safely and accurately. Prioritize stat labs accordingly, manage time effectively to collect all specimens in a timely fashion. Proper labeling of specimens and documentation.

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