LORENA NAVAS

407-***-****

ad2xb0@r.postjobfree.com

PROFILE

Responsible, dedicated and highly motivated professional with over 17 years of experience in the administrative field. Excellent work ethic, multi-task and able to work well with diverse population.

CORE STRENGTHS

Bilingual (English & Spanish)

Excellent professional and interpersonal skills

Exceptional customer service skills

Proficient with CALIBER, Envera, ABDI, Emerge programs.

Proficient with Connect, Cammact, AVID, Wix, Smartwebs, My alarm.com.

Quick decision & problem solving ability

Proficient with QuickBooks Desktop Pro 2021

Proficient with Microsoft

Quick learner and adaptability

PROFESSIONAL EXPERIENCE

Community Association Manager

11/22 to present FirstService Residential.

Managing the day-to-day HOA management responsibilities for a high-end community with 378 units - 294 single family homes and 84 townhomes with an extended landscaping area,

Provided suggestions to The Board of Directors for improving operations of the community and developed a association’s business plan to ensure the goals and needs of the property and residents are met.

Achieve financial objectives by contributing to the development of the annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.

Negotiated with vendors new contracts resulting in 30% reduction in property monthly expenses.

Developed a preventive maintenance program for the community including water fountains, swimming pool, high pressure washing, landscaping electrical, building painting, etc.

Performed weekly inspections for homeowner violations, community grounds, and vendors performance.

Maintain a share folder for all projects progress, current and upcoming for review by the Board of Directors.

Review and implementation of new rules for amenities and community in conjunction with the ARC and Rules committee.

Managed in alignment with The Board of Director nine committees such as rules, landscaping, townhomes,, finance, social activities, communications, lake and amenities committees.

Coordinated bidding and implementation of all capital improvements projects for the property.

Managed vendors and contractors at the property to maintain a high standard of performance and work quality.

Scheduled and conducted monthly Board of Directors meetings including annual and weekly Workshop meetings.

Community Association Manager

10/21 to 11/22 . Artemis Lifestyle Services.

Responsible for managing the day-to-day operation for five communities consisting of 465 single-family homes HOA, 150 Luxury Single family homes,150 Townhomes HOA, 155 Townhomes, and 49 Single family homes.

Manage all aspects of the communities and maintenance for common areas, clubhouse, landscaping, and recreational areas such as the pool, spa, tennis courts &basketball courts, gym, dog park, and access gate.

Managed renovation projects ( painting, roofing, roads, and landscaping) from bidding process to execution meeting completion date targets.

Development & Implementation of budgets, monthly financial reports, site inspections, CC&R and ARC applications.

Achieved significant community improvements and recognized by the board of directors for well-done execution and immediate results.

Developed excellent relationships with the board of directors that has been a key to reach signed contract renewals.

CAM Administrative Assistant

10/2020 to 10/21. Artemis Lifestyle Services.

Executing all administrative assistant activities for 548 split single family & townhomes and a condominium community with 417 units.

Ensure timely, efficient handling and resolution for inquiries, requests and resident complains.

Inspections, violation notices, work orders through Caliber System, and New Resident Orientation.

Administrative / Accounting Assistant

05/2019 to 09/2020 Atlantikos Group LLC Orlando, FL.

Customer service and office responsibilities.

Preparation of financial statements for clients (P&L’s, Balance Sheets, bank reconciliations).

Execute personal and business tax returns. Clients IRS audits support.

Responsible for coordinating company activities, meetings and personal schedules using Acuity Scheduling.

Processing company’s receipts, sales, customer payments, incoming calls and greeting clients.

Real Estate Assistant

04/2017 - 12/2017 Sweet Homes Realty, LLC Orlando, Fl.

Active on all activities of property management.

Incoming calls, data entry, filing, correspondence and real estate activities as assigned.

Followed required procedures for real estate transactions, due dates and kept track of daily work for clerical activities.

Completed Real Estate Assistant certification.

Administrative Manager - Owner

01/2015 - 03/2016 Lara Sport Auto Coruna Coruna, Spain

Financial statements, sales activity reports and performance data for an auto repair shop.

Performed sales floor work, customer service and assisting customers with transportation.

Established and implemented business policies, company goals and maintain government compliance.

Performed work repair estimates, payroll, record keeping, managed parts inventory, purchasing.

Sales and Marketing Manager

05/2005 - 08/2014 Reyal Urbis Real Estate Developer Coruna, Spain

Key team member from development, construction and sales for a luxury 144 units condo tower.

Performed real estate sales, marketing and quality inspections for finished units prior to closing.

Customer service activities, managed building and owner maintenance needs and complains.

Coordinated all activities with titles companies during sale process.

Process Improvement / Production Manager

02/2004 - 01/2005 Raparigos, S.L. Coruna, Spain

Production management for a small garment industry facility with 15 associates.

Responsible for numerous projects for a company producing for Zara Clothing (Inditex).

Manufacturing time studies, work cells, process flow reports for improving efficiencies.

Performed payroll and other tasks to cover for owner’s absence.

Industrial Engineering Analyst / Department Manager

07/1999 - 12/2003 Prensados y Galvanizados de Lara, C.A. Barquisimeto, Venezuela

Metallurgic Industry

Production manager for copper manufacturing department.

Responsible for internal quality audits required by customers and government regulations.

Developed and implemented quality and production standards for galvanized plant.

Redesign workflow and production practices for galvanized plant, CNC shop and custom manufacturing.

Education

YACAMBU University Barquisimeto, Venezuela Bachelor’s Degree

Industrial Engineering – 2001

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