Tiawanna Howard

KILLEEN, TX***** • 254-***-**** • ad2xav@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Inbound and Outbound Calling

Report preparation

Complaint resolution

Creative problem solving

Order Fulfillment

Technical Support

Multi-line phone talent

Medical terminology knowledge

POS systems expert

Retail store support

Money handling abilities

Sales expertise

Professional telephone demeanor

Service standard compliance

Work History

Customer Service Representative, 08/2022 to 08/2023

Qurate Retail Group – Killeen, Texas

Answered customer telephone calls promptly to avoid on-hold wait times.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Maintained up-to-date knowledge of product and service changes.

Exhibited high energy and professionalism when dealing with clients and staff.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Routed inbounds calls to the appropriate resources.

Cross-trained and provided backup support for organizational leadership.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences, resulting in consistent customer satisfaction.

Educated customers about billing, payment processing and support policies and procedures as well as updated account information to maintain customers’ records.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Responded proactively and positively to rapid change.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Updated account information to maintain customer records.

Customer Service Representative, 05/2020 to 03/2022

Employment Solutions (SOLIX) – Killeen, Texas

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Maintained up-to-date knowledge of product and service changes.

Exhibited high energy and professionalism when dealing with clients and staff.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Cross-trained and provided backup support for organizational leadership.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences, resulting in consistent customer satisfaction.

Followed up with customers about resolved issues to maintain high standards of customer service.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Educated customers about billing, payment processing and support policies and procedures as well as updated account information to maintain customer records.

Investigated and resolved customer inquiries and complaints quickly.

Executive Housekeeping Manager, 10/2019 to 02/2020

Home 2 Suites By Hilton – Atlanta, Georgia

Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

Restocked room supplies such as facial tissues for personal touch with every job.

Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.

Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Streamlined weekly cleaning schedule for 25 employees.

Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

Implemented new cleaning processes and team strategies to reduce necessary man-hours by 14 hours per week.

Coordinated daily workflow through task prioritization and concise scheduling.

Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

Home Health Care Provider, 11/2014 to 06/2019

Mosaic Life Care – Waco, Texas

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Assisted patients in completing daily tasks, chores and errands, cleaning personal spaces and purchasing supplies, reducing daily burden on family members.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Assisted disabled clients to support independence and well-being.

Monitored progress and documented patient health status changes to keep healthcare team updated.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships, developed rapport to create safe and trusting environment for care.

Assisted clients by managing schedules and transporting to and from medical appointments.

Administered medication as directed by physician.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life as well as administered medications to patients and remained vigilant for negative side effects.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Increased medication and medical terminology knowledge through research and continuing education.

Followed nutritional plans to prepare optimal, tasty, nourishing meals for patients to promote better nutrition.

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Education

Diploma : General Studies

East Technical High School - Cleveland, OH

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