Customer Service Tech Support
Resume:
Karlin Ortiz
Multi skilled hard working
Bensalem, PA 19020
****************@*****.***
As a resourceful and motivated individual, I am seeking a full-time permanent position with the potential for upward mobility and advancement.
Authorized to work in the US for any employer
Work Experience
Customer Tech Support
Foundever - Levittown, PA
August 2023 to December 2023
Tech support for Nikon cameras
Salesforce
Outlook
Hybris Sales Software
CRMs
Temporary position
Sales and order taking for clients using hybris or on nikon site. Publix Security Officer
Publix
July 2018 to March 2021
Secured and check all exits and entrances for whole foods and other grocery stores. Monitored security cameras, did tours around the store every hour. Checked off each hour after each tour Wrote detailed reports of any incidents.
Checked incoming and outgoing customers bags for any suspicious activity Member Service Representative/Sales Rep
Planet Fitness - Milford, DE
June 2018 to March 2019
• Answered telephone inquiries about Planet Fitness Memberships.
• New potential Clients we offered tours of the gym and details. If they want to go on tour we would take them on 10 minute tour. Upsell to black card membership was suggested.
• Responsible for taking personal walk through around gym to make sure all clients and members are safe, clean, and enjoying themselves. During this time we would restock paper towels and wipe down machines
• Sign up and cancel memberships. This was done using computers and scanning ID's Warehouse associate and customer service, unloader, inventory specialist Wal-Mart - Bristol, PA
February 2017 to June 2018
• unloaded 18 wheeler trucks. Removed merchandise off trucks and placed on pallets according to category. Also
• kept track of what needed to be ordered and special deliveries coming in. Supervised 4-6 guys twice in my tenure.
• Team lead in warehouse. Scanning devices as well as inventory sheets, pricing instrument, computers, excel spreadsheets.
Nexus Op Customer Retention Specialist
Nexus Op
November 2015 to June 2017
• Customer service, making inbound, outbound calls
• Data Entry
• Take inbound calls from home for customers who signed up for rent to own or rental finding service using credit cards or debit cards. Main duty was to retain customers and prevent canceling. Cold calls were made from leads of interested people in rent to own or rental finding service
• Compensated per minute of talk, and via survey after inbound calls. Customer Service Rep
Official Audio and Video - Trenton, NJ
February 2013 to September 2015
• Customer Service, answer customer inquiries, phones and keeping stock updated;
• Inventory, Installations and troubleshooting
Call Center Customer Service Representative
CENLAR - Ewing, NJ
August 2010 to March 2013
Inbound Call Center agent. Processed incoming calls from homeowners for payments and other mortgage inquiries.
Driver's Helper
Twin Oaks Moving Company
June 2008 to July 2010
• Early start, prepped large box truck for moving duties
• Worked with one other driver's helper
• Delivered soldiers furniture and belongings to new residence on Fort Dix Army Base, etc.
Assistant Manager/Driver
Artis Moving Company - Ewing, NJ
January 2007 to April 2008
• Managed four part-time workers
• Took inventory for clients who moved interstate and out of state
• Place stickers and tags on each individual piece of furniture and valuables to keep track
• Include pricing each client based upon weight of move and distance
• Driving included map reading
• Warehouse prep entailed keeping furniture intact and from damage
• Made sure warehouse was secure and cleaned properly
• Trucks also had to be maintained and kept in working condition to guarantee delivery on schedule. General Laborer
Labor Ready Inc - Ewing, NJ
September 2003 to November 2007
• Each day was a different assignment; and
• Duties included general janitorial work at different locations, assembly lines, production lines, furniture moving, waste management/landfill, picking and packing. Paid daily. Work varied from week to week or day to day
• johnson and johnson pharmacy Mailroom in Hopewell NJ
• processed mail, sorted and placed in specific bins to go on machine that goes around building.
• Answered phone for mailing inquiries
• Used postage machine to mail out mail
• Sorted mail
Education
College in Physical Training and Nutrition
Bryan University - Remote
September 2010 to June 2011
High school diploma
Skills
• Climbing (Less than 1 year)
• Computer Electronics (2 years)
• Data Entry (3 years)
• Nexus (2 years)
• Training (2 years)
• Call Center (5 years)
• Customer Service (10+ years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• Security (2 years)
• Box Truck (3 years)
• Typing (10+ years)
• Detailing and cleaning business (3 years)
• Car Wash (2 years)
• Technical support
• Customer service
Certifications and Licenses
First Aid Certification
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
OTHER SKILLS AND CERTIFICATIONS:
Cable Networking Certificate (MCCC VoTech) 2 year
Computer Electronics Certificate (MCCC VoTech) 2 year Power Drills screwdriver HVAC
Pole Climbing Certificate
DMV Inspection Certificate
Fire Inspection Training Certificate
Postage Machine
CPR Certificate
OSHA Certificate
Microsoft Word
Data Entry
Spanish Honors Society
Typing 65 wpm
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