Kassandra Carroll

Oviedo, FL ***** • PH: 929-***-**** • EMAIL: ad2xaf@r.postjobfree.com

»EDUCATION:

FLORIDA TECHNICAL COLLEGE – Orlando, FL Current

Allied Health Management Bachelors

FLORIDA TECHNICAL COLLEGE – Orlando, FL October 2023

Medical Assistant Technician Diploma »Medical Assistant Clinical/Administrative Skills:

•EKGs

•Specimen Collection

•Staple/Suture Removal

•Vital Signs

•Throat Cultures

•Front Desk Duties

•Phlebotomy

•Basic Wound Care

•HIPAA Compliance Trained

•Injections

•Pre-Op/Post-Op Care

•Telephone Triage

•Charting/Records Mgmt.

•Typing Proficient 45 WPM

•Instrument Sterilization

•Prescription Refills

•Proficient Microsoft Suite

»WORK EXPERIENCE:

Florida Technical College – Orlando, FL October 2023

Medical Assistant Technician Capstone

Demonstrated fundamental procedures regarding quality patient care for both adult and pediatric patients including medicine administration, vital statistics and specimen collection tests in a simulated environment.

Analyzed and demonstrated the methodology of collecting, processing and interpreting test results.

Performed accurate documentation of patient medical history using correct medical terminiology during patient intake, patient assessment and positioning procedures during ECG and EKG tests.

Utilized soft skills to maintain healthy clinical setting and patient satisfaction related to communication, ethical concerns, teamwork. time management and EHR’s.

Demonstrated knowledge of venipuntures, hematological testing, CLIA testing, procedures related to culture swab and other medical tests.

Chipotle - New Hyde Park, NY & Oviedo, FL December 2021 – Present

Team Member

Certified ServSafe food preparation team member expedited 200+ pick-up orders ensuring accuracy.

Collaborate with 5+ team members to efficiently serve customers with precision and positivity.

Execute all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.

Work with team members to achieve daily, weekly, and monthly targets.

Participate in meetings and voicing concerns as well as suggestions for improvement.

Answer or escalating concerns and queries from clients or other stakeholders.

Shoprite - Paramus, NJ January 2019 – October 2021 Financial Cashier and Customer Relations Specialist

Assisted 100+ customers daily with check-out process, application of coupons and discounts, and questions and concerns

Managed all financial transactions including Cash, Visa, MasterCard, PayPal and Apple Pay

Developed strong and trusted relationship with customers through timely and accurate communications.

Managed high volume of customer calls to ensure excellent customer service and satisfaction.

Resolved customer issues in accurate and timely manner.

Attended and conduct project status and review meeting with customers.

Burger King - Hackensack, NJ May 2018 – September 2018 Team Member

Completed a range of administrative tasks.

Maintained a high level of professionalism while representing the company.

Expanded your skills by attending workshops and training sessions.

Effectively managed customer’s time by prioritizing urgent tasks.

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