STEFANIA

JARMAN

S

J RALEIGH, NC *****,

919-***-****

ad2xa2@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a compassionate and hardworking person that is devoted to client success. I am able to balance needs with eligibility and available resources to coordinate necessary care. I am a tireless advocate with excellent case management and problem-solving abilities.I am a professional and diligent with a solid background supporting individuals. I can handle high caseloads easily and keep documentation updated and stay on top of individuals' needs. SKILLS

• Crisis Intervention • Case Documentation • Records Management

• Client Advocacy • Client Needs Assessment • Staff Development

• Client Confidentiality • Cultural Competency • Attention to Detail

• MS Office • Analytical Thinking • Independent Judgment

• Conflict Resolution

EXPERIENCE

Program Specialist October 2023 - Current

Aston Carter Raleigh, North Carolina

• Targeted members and existing clients with audience-specific communications on-point with program branding.

• Coordinated tracking, reporting and insights for program activities.

• Utilized problem-solving and analytical skills to deliver positive solutions. Insurance Verification Specialist June 2021 - July 2023 Becton and Dickenson Stuart, Florida

• Verified and obtained required referral, authorization, or pre-certification prior to services being provided.

• Facilitated timely verification of insurance benefits and financial clearance. Evaluated unique patient identifiers for clinical purposes, billing and collections process and compliance with state and federal regulatory requirements.

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• Maintained expert-level knowledge of available verification and eligibility tools.

• Maintained privacy and confidentiality of patients in compliance with policies and regulations.

• Corresponded with insurance companies to process claims of patients. Pharmacy Technician March 2021 - July 2021

Trialcard Morrisville, North Carolina

• Identified and resolved issues using software and hardware.

• Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.

• Guided calls using excellent communication skills and decisive approach.

• Diagnosed and resolved technical hardware and software issues. Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

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• Accommodated wide-ranging customer experience levels by adjusting technical support strategies. Reimbursement Specialist November 2020 - March 2021 Trialcard Morrisville

• Performed medical coding and identified patient methods of payment.

• Maintained company records and documented operational data, shipping documentation.

• Verified accuracy of billing data and revised errors.

• Verified and corrected billing data, independently resolving errors. EDUCATION

Master of Arts (M.A.) - Social Work March 2025

University of North Carolina-Pembroke, Pembroke, North Carolina Bachelor of Arts (B.A.) - Psychology June 2023

New England College, Henniker, NH

High School June 1998

North Lenoit High School, Lagrange, NC

RELEVANT EDUCATION

Foundations of Social Work Practice: I learned advanced generalist social work practice including the historical development of the profession. I learned the an overview of contemporary social work practice and the need for it in society. I learned social work methods and fields of practice with an emphasis on professional values and ethics. Human Behavior and the Social Environment: I learned how to take a critical perspective on understanding individuals, groups, and communities. I learned the role of privileged and oppressed statuses and their influence on human development.

Social Welfare and Policies and Analysis: I learned the history and development of social policy and programs. I learned how to analyze policy issues and programs and to understand the relationship between policy and law, Social Work in a Diverse Community: I learned about the complex issues surrounding social work with diverse populations. I examined the consequences of marginalizing members of oppresses groups.

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