Administrative Assistant Customer Service
Resume:
Emily Dillon
Receptionist
Center Valley, PA ****6
*************@*****.***
An enthusiastic, hard worker, who follows directions. Honest and on time, always shows up and completes the job promptly while enabling a friendly comfortable work environment . Kind, patient, outgoing and will never let you down.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Raymour & Flanigan - Quakertown, PA
October 2022 to Present
Online Personal Shopper
Instacart Shoppers
April 2022 to Present
Title Clerk
Penn Auto group - Allentown, PA
October 2021 to April 2022
Title clerk, finalizing registrations and titles, keeping the business Facebook and website up to date. Making appointments with customers
Title Clerk/Administrative Assistant/ Accounts payable/ Receptionist Peruzzi Toyota - Hatfield, PA
May 2019 to August 2020
Manage title work and office needs in a busy fast pace car dealership office . Keep track of and post dealer bank debits, finalize deals, filing titles, deals, transactions. Mailing out registrations to the correct customers, mailing out checks and state registrations and documents to the state, staying organized and on top of daily work. Direct and transfer multiple customer phone calls to correct departments while assisting customers and their needs. Fax, scan, copy, shred important documents. Log documents and deals. While using a dealer track And trivin software Receptionist and Administrative Assistant
Peruzzi Mitsubishi - Quakertown, PA
May 2019 to October 2019
Assist customers, direct customer calls, take down payments large amounts of cash, checks and credit card transactions. Keep track of payments and customer repair orders. Stay organized while handling big work loads. Log and stock new and used cars, filing, documenting Paraprofessional
Humanus Corporation - Allentown, PA
February 2019 to May 2019
one on one for a second grader in elementary school Server/Waiter
Ecco domani - Coopersburg, PA
November 2018 to February 2019
Child Care Assistant
Ivy League Prep Early Learning Academy - Staten Island, NY 2017 to 2018
• Early Childhood Educator
• Special needs assistant teacher
• Lesson planning
• Customer service
• Answering phones daily to speak one on one with parents on child's learning progress
• NYSTA Certified
• CPR CERTIFIED and Certified in the 9 steps of early child care education Server/Cashier/Manager
NAPOLI PIZZA - Staten Island, NY
November 2011 to July 2017
Cashier, delivery, food handling, supervision, management, money handling DSP (Direct Support Professional)
The New York Foundling - Staten Island, NY
September 2015 to February 2017
Medication dispense/ Insulin/ Blood pressure, handling, stocking,, take individuals to doctors appointments, keep daily logs on individuals behaviors, BMs. Cleaning, food shopping, petty cash handling, data entry, documenting each individual meds intake, daily achievements. Medical training, behavior intervention training
Call Center Representative
EZPASS - Staten Island, NY
January 2013 to October 2016
Receptionist/Administrative Assistant
Paramount Oral Surgery - Staten Island, NY
May 2014 to March 2015
Part Time Assistant UPK Teacher
College Of Staten Island Child Care Center - Staten Island, NY 2014 to 2015
• Assist with Lesson Planning
• Interact and supervise during play time
• Arts and Crafts
• Early Childhood Educator
• CPR Certified and Certified in the 9 steps of early child care Front Desk Receptionist
RAMADA INN by Wyndham - Staten Island, NY
February 2012 to March 2014
Receptionist
Medulla Hair Salon NYC - Manhattan, NY
2012 to 2014
-Manager Crystal Herrera 1-347-***-****
• High volume salon receptionist
• Answering multiple phone lines for scheduling, rescheduling, changing, billing
• Inventory
• Maintaining customer service flow
• Managing money, checks, bills and credit cards
• Filing
• Interior decorating
• Cleaning
• Maintaining shop
• Satisfying customers every needs
Front desk receptionist
RNS Auto body - Staten Island, NY
2010 to 2012
• High volume auto body shop receptionist
• Maintaining high volume customer flow
• Answering multiple phone lines for customer scheduling, rescheduling, billing
• Inventory
• Managing shop office
• Cleaning
• Lifting
• Organizing
• Satisfying customer needs in timely fashion
Education
Credits
Middle Sex County College - Perth Amboy, NJ
2012
Credits Early Childhood Education
College Of Staten Island - Staten Island, NY
2010 to 2011
High School Diploma
St. John Villa Academy High School - Staten Island, NY Trade School of Administration - Manhattan, NY
Skills
• CUSTOMER SERVICE
• BILLING
• RECEPTIONIST
• SECRETARIAL
• FILING
• CPR
• Fast Learner
• Microsoft Office
• Powerpoint
• Teaching
• Training
• Word
• time management
• Multi-line Phone Systems
• Curriculum Development
• Classroom Management
• Special Education
• Computer literacy
• Typing
• Documentation review
• Medical terminology
• iOS
• Communication skills
• Dealership experience
• General ledger accounting
• Accounting
• Front desk
• Administrative experience
• Microsoft Word
• Mac OS
• Social media management
• Office experience
• Microsoft Access
• Clerical experience
• Cargo van/truck driving (3 years)
• Driving
• Microsoft Outlook
Certifications and Licenses
Paraprofessional
Present
CPR
June 2018 to June 2020
Mandated Reporter
Present
Driver's License
April 2018 to April 2024
Teaching Certificate
Present
Certified Notary Public
First Aid Certification
Additional Information
SKILLS/Qualifications:
• Microsoft
• High volume secretarial / receptionist skills
• Multitasking phone calls, scheduling, filing, billing
• Customer service
• documentation
Contact this candidate