Sharon A. Frazier

**** ****** *****

Middleburg, FL, 32068

219-***-****

ad2x8g@r.postjobfree.com

EDUCATION

BS – Elem. Education

MS – Library Science

EXPERIENCES

December 2022 – present

Jacksonville University – Jacksonville, FL

Assistant II: Access Resource Sharing Coordinator

Utilize the library’s automation system to input data to process and maintain interlibrary loan requests for the students and staff; borrow and loan materials for interlibrary loan activities while keeping detailed records for those activities; conduct inbound and outbound calls to patrons with info about their requests and accounts. Utilize the circulation module of the library’s automation system to provide maximum quality service to library users. Maintain interlibrary loan policies, LibGuides and statistics. Responsible for the library’s operation in the absence of the circulation manager or librarian.

April 2022 – December 2022

Jacksonville Public Library. Jacksonville, FL

Customer Experience Associate

Provided audio and braille library services via mail or digital download to residents who were unable to read standard print material due to a permanent or temporary visual or physical disability. Knowledgeable of the interlibrary loan module of the library's automation system and processed all interlibrary loan requests in an efficient manner. Borrowed and loaned material for interlibrary activities and maintained accurate records of them. Maintained interlibrary loan policies, LibGuides and statistics.

June 2021 – April 2022

South Mandarin Library, Jacksonville, FL

Assistant Library Supervisor

I assisted the Branch Manager with the administration and daily operations of the branch library facility. I conducted supervisory and managerial duties. I was also responsible for training the staff assigned to me and I supervised them as they performed a variety of library clerical functions that were essential to the implementation and effective library practices and procedures for our branch.

April 2021 – June 2021

Jacksonville Public Library, Jacksonville, FL

Customer Experience Associate – Call Center

Answered customer calls and provided accurate, satisfactory answers to their queries and concerns about the library. De-escalated situations involving dissatisfied customers. Offered patient assistance and support. Guided callers through troubleshooting and navigating of the library's site or using the products or services. Reviewed customer accounts while providing updates and information about the items. Collaborated with other call center professionals to improve customer service.

June 2015 – May 2020

Gary Public Library, Gary, IN

Public Library Branch Manager

Developed and was responsible for daily operations at the branch including supervising, training, and scheduling staff. Provided information and services and modeled customer services. Carried out the procedures to make sure that all staff were provided with exemplary training to properly service patrons. Supervised maintenance of operations records, wrote annual, monthly, and special reports. Responded to complaints from patrons and interpreted policies and procedures. Constructed recommendations for disciplinary actions. Assessed security issues for immediate resolution, and read views of materials, as applied to the neighborhood services. Assisted and worked with staff and system selectors to assure appropriate and well-balanced collections

August 2003 – April 2015

Thea Bowman Leadership Academy, Gary, IN

Academic Library Manager

Set up libraries for the Elementary/Jr/Sr High School. Processed, ordered, distributed, and supported equipment, policies, and procedures for elementary, middle, and high schools. Trained, scheduled, and evaluated library assistants and other staff members. Responsible for activities and programs for the library. Oversaw and maintained order for the daily branch operations including, daily monetary activities, scheduled community programs and security responsibilities. Assisted ALL faculty, staff and students with library resources and technology

August 1991 - August 2003

Gary Community School Corp., Gary, IN

Elementary School Teacher – K-8

Developed students' academic and interpersonal skills through academic courses of study. Implemented district approved curriculum. Documented teaching and student progress/activities/outcomes educational needs of students. Provided feedback to students, parents and administration regarding student progress, expectations, and goals.

August 1989 - 1991

Holy Angels Cathedral School

Elementary School Teacher - K-6

Developed students' academic and interpersonal skills through academic courses of study. Implemented district approved curriculum. Documented teaching and student progress/activities/outcomes educational needs of students. Provided feedback to students, parents and administration regarding student progress, expectations, and goals.

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