VINIT SURVE

PROFILE

Implement the right processes and practices

across the organization. Also formulating

strategy, improving performance, procuring

material and resources and securing compliance.

Always ready to mentor team members, find

ways to increase quality of customer service and

implement best practices across all levels.

CONTACT

+973-****-**** / 33908822

@ ad2x8e@r.postjobfree.com

Manama

EDUCATION HISTORY

Bachelor's in Hotel management Mumbai University – Mumbai, Maharashtra March 2012 to May 2015

Bachelor in Commerce DAV College

Mumbai, Maharashtra 2004 to 2008

WORK EXPERIENCE

Group Operation Manager Namaste India & Zoma Restaurant Manama November 2022 to Present Ordering store

Setting SOP's as per restaurant operation. Dealing with suppliers negotiating pricing. Preparing staff training material. • POS training to the staff. Maintaining records of all invoices Preparing all the reports • Opening and closing restaurant • Ensuring maximum customer satisfaction by closely interacting with guests. • Ensure the highest standards to be always maintained. • Ensure that Audit Scores are always maintained and improving at all time. • Take care of barista& stores inventory. • Strong Leadership Skills • Resolving customer complaints in a professional manner. Restaurant manager

Naseef restaurant - Bahrain August 2022 to November 2022 Recruiting, training and supervising staff. Agreeing and managing budgets. • Creating staffing rotas. • Planning menus. • Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. • Overseeing stock levels and ordering supplies. Handling customer enquiries and complaints. Taking reservations. • Greeting and advising customers. Problem solving. • Preparing and presenting staffing/sales reports. Keeping statistical and financial records. • Assessing and improving profitability. • Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant.

Assistant Restaurant manager (pre opening)

The butcher's knife - Al-Janūbīyah February 2021 to August 2022 Ordering store • Maintaining records of all invoices Preparing all the reports • Opening and closing restaurant • Ensuring maximum customer satisfaction by closely interacting with guest. • Ensure the highest standards to be maintained at all times. • Ensure that Audit Scores are always maintained and improving at all time. • Take care of barista& stores inventory. • Strong Leadership Skills • Resolving customer complaints in a professional manner.

Food and Beverage Floor Supervisor

Harry's Bar & Kitchen - Pune, Maharashtra December 2019 to October 2020 Maintain Standard operating procedure to opening & closing responsibilities of the restaurant. • Ensuring maximum customer satisfaction by closely interacting with guest.

• Ensure the highest standards to be maintained at all times. • Ensure that Audit Scores are always maintained and improving at all time. • Take care of barista& stores inventory.• Strong Leadership Skills • Resolving customer complaints in a professional manner.

FOH team leader and Service trainer/ Front of the house training coordinator.

Alshaya Group - Manama October 2017 to November 2019 Texas roadhouse (Bahrain) (PRE-OPENING EMPLOYEE)Ensure have to give the correct commands in the right moment, even in difficult situations and under the eyes of numerous and highly critical observers, not forgetting the experts among them. • Analyzing guest comment card Feedback and coming up with action plans through implementing new things. • Executing strategies to increase of covers and revenue. • Develop new ways of enhancing guest experience in the restaurant. • Coming up with new ideas to improve the service or any standards. • Conducting behavioral Technical trainings• Followed all the Leading Quality Assurance standards which are followed in the restaurant.

WORK OBJECTIVE

To have a successful career in the Hotel Industry

with optimum use of my skills, knowledge, and

experience towards the growth of the

organization and also towards my own overall

development.

KNOWLEDGE

Knowledge of food hygiene, food

techniques & equipment’s such as

storage, handling, preservation and

decoration techniques. Personal

hygiene and customer service

knowledge, processing & production of

raw materials.

SKILLS

Multi – tasking

Detail-oriented

Fast-paced Decision Making

Leading a team

PERSONAL DETAILS

Date of birth: 22/11/1986

Nationality: Indian

Languages skill: English, Hindi, Marathi

Hobbies: Cooking, Playing outdoor

sports, working out

Food and beverage associate Meluha the fern

Mumbai, Maharashtra October 2016 to September 2017 Welcoming and sitting diners comfortably in the dining section • Taking customers' food and drink orders • Collaborating with the kitchen and bar staff for prompt and correct delivery of orders • Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock • Delivering a memorable dining experience by resolving all customer issues promptly • Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant • Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events • Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations

.

Shift Manager Dominos Pizza Mumbai

Mumbai, Maharashtra August 2015 to September 2016

Produced regular and reports to evaluate performance, adjust strategies and maintain agile, sustainable operations • Trained and mentored new employees to maximize team performance • Tracked receipts, employee hours and inventory Industrial Trainee Renaissance Hotels

Mumbai, Maharashtra August 2013 to February 2014

Acquiring good knowledge on all the aspects of the industry that are applicable for the job of a trainee in hotel management, there is a need to understand who the top opponents for a particular hospitality industry are. • Understanding the present situation of the hotel and developing strategies for improving • Learning to provide reports on status as per the requirement of the organization, this has to be done on a regular basis Customer Service Executive Vodafone essar ltd

Mumbai, Maharashtra February 2011 to March 2012

Generate sales leads • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Meet personal/team sales targets and call handling quotas • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and Policies. Conference secretariat Tata memorial hospital

Mumbai, Maharashtra September 2008 to October 2010 Oversee meeting booking, cancellation, and postponement orders from clients. • Plan and coordinate all activities to successfully execute meetings and conferences. • Obtain meeting request orders, book meeting rooms and send confirmations to clients. • Obtain client feedback and make appropriate changes for improvements. • Escalate complex booking issues to Managers for immediate resolutions.

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