Norma Monzon

General Manager

Spring Lake, NC ***90

ad2x89@r.postjobfree.com

+1-910-***-****

• Multi Unit experience & General Restaurant manager 15 years

• Customer Service 23 years

• Experienced P&L Mgmt 15 years

• Human Resources 15 years

• Experienced in hiring, training, discipline, and termination of staff

• Safety Committee

• Inventory Management, truck orders, invoices

• Restaurant Action Plans (create and implement in a timely manner)

• Daily, weekly, monthly, quarterly, yearly paper work/reports

• Organization/Grand Openings of newly constructed Restaurants Willing to relocate to: Southern Pines, NC - Raleigh-Durham, NC - Authorized to work in the US for any employer

Work Experience

General Manager

Bullard Restaurant Group - Sanford, NC

September 2019 to Present

I am in charge of all day to day operations of my restaurant and have been told to find my replacement so that I can become an area manager

• Monitored and ensured staff adhered to all company policies and procedures

• Coordinated schedules and assigned employees' shifts

• Responsible for profit and loss control

• Consistently achieved sales goals

• Processed payroll

• Responsible for upholding required health and safety standards

• Hired and trained Crew and management employees

Inventory/Receiving Manager

Gopuff - Durham, NC

February 2019 to August 2019

I ensure deliveries are checked in properly

and posted in back office. I am responsible for the completion of cycle counts as well as checking all expired products. I am learning all I can about all areas of the business because it is my belief that everything impacts my inventory in some way and therefore impacts the bottom line tremendously on our monthly Profits & Losses. Fork Lift Operator, Production, Safety Member

EBI, LLC - Danville, VA

August 2017 to February 2019

Examined incoming shipments for signs of damage and returned products that were not viable.

Helped keep warehouse clean to reduce clutter and prevent accidents. Kept records of all materials that were transported. Marked materials for easier identification.

Signaled workers to where they needed to be and to clear a path when machinery was coming through.

Transported items with a forklift to other areas of the site safely and securely. Inspected product loads before putting on machinery to ensure accuracy of order. Multi-Unit Manager

McDonald's - southside, Va

June 2004 to August 2016

Acknowledged customer issues and resolved their problems quickly and efficiently. Responsible for all day to day operations of a $3.2 million a year restaurant Inventory Management

Hiring managers and crew

Training managers and crew

Meeting and exceeding our monthly P&L projections

Maintain Maintenance

Maintain Maintenance

Education

Some college in Business Management

Hamburger University - Chicago, IL

September 2007

High school diploma

Halifax, VA

December 1994

Servsafe certified in Food Safety

National Restaurant Association

Some courses in Psychology in Child Psychology

Stratford University

Skills

• Inventory (10+ years)

• Time management (10+ years)

• Training (10+ years)

• Customer service (10+ years)

• Detail oriented

• Customer Relationship Management (10+ years)

• Product Management (10+ years)

• General Management (10+ years)

• Office Administration (10+ years)

• Human Resources (10+ years)

• Profits & Loss Reporting (10+ years)

• Sales Management (10+ years)

• Business Development (10+ years)

• Business Management (10+ years)

• Merchandising (10+ years)

• Leadership Experience

• Production Planning

• Supervising Experience

• Quality Control

• Restaurant Management

• Business Analysis

• Management

• Recruiting

• Forecasting

• Account Management

• Quality Inspection

• Sales

• Store management

• Food management

• Project management

• Retail management

• Operations management

• Purchasing

• Cooking

Certifications and Licenses

Forklift Certification

Assessments

Work Motivation — Expert

July 2020

Level of motivation and discipline applied toward work Full results: Expert

Manufacturing: Quality Inspection — Proficient

July 2020

Making precise measurements, reading prints, and making pass/fail decisions. Full results: Proficient

Work Style: Reliability — Proficient

August 2019

Tendency to be dependable and come to work

Full results: Proficient

Work Style: Reliability — Proficient

August 2019

Tendency to be dependable and come to work

Full results: Proficient

Customer Focus & Orientation — Familiar

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Sales Skills — Familiar

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Supervisory Skills: Interpersonal Skills — Proficient August 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Proficient July 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Attention to Detail Skills — Highly Proficient

April 2019

Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient

Retail Customer Service — Highly Proficient

April 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient July 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Scheduling — Proficient

August 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Human Resources (hiring, training,disciplinary actions, performance reviews

● Project management, Training Time management,

● Results driven, Organizational, Skills Customer service,

● Detail oriented, Inventory management, Profits & Loss report

Contact this candidate