Customer Service Project Management

Vanessa Cutright Ocala, FL ***** • 352-***-****

******@*****.***

Lead Receptionist Office Manager Profile

Results-driven and personable professional seeking to transition from a career as a pharmacist to an administrative role. Possess highly transferable skills including communication, attention to detail, organization, problem-solving, time management, and customer service. Prepared to utilize these strengths to lead tasks including data analysis, record-keeping, project management, scheduling, event coordination, and workflow optimization. Experienced in working in a dynamic environment, demonstrating flexibility and adaptability to consistently shifting priorities. Areas of Focus

• Administration / Reception

• Office Management

• Calendars / Scheduling

• Project Management

• Team Leadership / Motivation

• Strategic / Actionable Planning

• Customer Service / Retention

• Data Analysis / Variance Correction

• Positive Work Culture

• Ethical Decision-Making

• Executive Assistance

• Cohesive Collaboration

Professional Experience

SAM’S CLUB, Lady Lake, FL 12 years

Pharmacist

Significantly increased organization by meticulously managing and updating patient records and profiles, handling sensitive information with discretion. Improved the accuracy of internal databases by auditing entries, identifying variances, and incorporating corrections. Maximized patient satisfaction by providing in-depth consultations on new and existing medication, advising them on the proper use, and increasing their awareness of potential side effects.

· Consistently exceeded expectations; improved database accuracy by 90% due to effective changes.

· Accelerated patient satisfaction ratings by 89% by offering exceptional service and building positive rapport.

· Improved preventative healthcare by 50% by administering a wide range of vaccines and injections. WAL-MART, Ocala, FL 15 years

Pharmacy Manager

Drove notable revenue growth by assessing monthly sales reports, identifying trends, and pinpointing opportunities for higher profitability. Leveraged a deep understanding of pharmaceutical science, pharmacy operations, and medication parameters to successfully consult with patients and resolve arising issues or complaints. Encouraged full compliance by implementing policies and procedures on medication storage, security, sanitation, and proper record-keeping.

· Significantly increased operational efficiency by 100%; spearheaded pharmacy upkeep.

· Inspired excellence in a team by assessing their performances and offering constructive feedback.

· Elevated patient satisfaction by 90% due to prompt communication and emphasis on top-tier customer service. Education

Doctor of Pharmacy University of Florida, Gainesville, FL

Contact this candidate