Customer Service High Volume
Resume:
Najiyah King Fort Washington, MD 20744
*******.******@*****.***
Najiyah Simone King, 22
EXPERIENCE SKILLS
Starbucks, Oxon Hill, Maryland — Barista/Barista trainer -Good with customers
June 2021- Jan 2024.
- Maintains a calm demeanor during periods of high volume or unusual -Work well with others
events to keep the store operating to standard and to set a positive example
for the shift team. -Certified in Microsoft Word
- Anticipates customer and store needs by constantly evaluating the 2016
environment and customers for cues.
- Communicates information to the manager so that the team can respond as
necessary to create the Third Place environment during each shift. AWARDS
- Delivers legendary customer service to all customers by acting with a
customer comes first attitude and connecting with the customer. Promoted from barista to
- Discovers and responds to customer needs. barista trainer the first year at
- Follows Starbucks operational policies and procedures, including those for Starbucks
cash handling and safety and security, to ensure the safety of all partners
during each shift. Asked to be a shift superviser
- Maintains a clean and organized workspace so that partners can locate
resources and products as needed.
- Provides quality beverages, whole bean, and food products consistently for LANGUAGES
all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products. English
- Maintains regular and punctual attendance.
International Montessori School, Dacula, Georgia — After
school coordinator / cross country coach
August 2019- April 2020
-Develops and modifies aftercare activities to meet the academic,
physical, and socio-emotional needs of all learners
-Monitors appropriate use and care of materials
-Plans aftercare activities and projects that are engaging and
age-appropriate
-Presents classroom procedures and rules with clarity
-Supports children in following classroom procedures, implementing
them consistently and calmly
-Assists in supporting positive behavior of students in a respectful
manner, using grace and courtesy in keeping with the Montessori
approach
-Monitors students engaged in independent work, group projects, or
similar activities, ensuring respect for classmates and materials
-Monitors outdoor time with a focus on safety, cooperative play, and fun
-Observation and Record Keeping
-Confers with classroom Guides about individual student needs
-Participates in individual student action plans, implementing activities
and recording progress under direction of classroom Guides
United Parcel Service, Fort Washington, Maryland
Seasonal 3 months
-plugging in customers data for shipping
-packaging important boxes
-sorting mail
-writing in customer data
EDUCATION
Dacula High School, Dacula, Georgia —High School
Diploma
August 2016 - May 2020
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