Insurance Agent Health
Resume:
Robin Earley
Licensed Accidentand Health Insurance Agent, Registered Client Advocate, Certified Medical Office Receptionist
Olney, IL 62450
**************@*****.***
I am a responsible and loyal employee. I am able to work in a high stress, fast-paced environment. I receive direction well and adapt quickly to new work environments. I work well with staff and I am a team player, capable to perform work duties without supervision. I take pride in a neat, clean, professional, personal appearance and consider my work responsibilities priority.
I am punctual and place high value in professional courtesy. I have a "can do" attitude and an energetic, friendly personality. I engage with people and create an open dialog easily. My work ethic defines my high goals and objectives. I strive for continuous personal improvement. My goals are to aquire lifetime educational experiences and to acheive a broad base of knowledge that enables me to be a supportive asset to employers and others. Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center (Remote)
Solix, Inc - Alabama
July 2023 to Present
State of Illinois Licensed Health Insurance Agent
Blue Cross Blue Shield of Il, Al, La., Tx. - Alabama, Texas, Louisiana, Illinois July 2023 to Present
Remote Agent position:
Inbound application calls;
Policy, Benefits, Medicaid, Market, OFF Market retention LEAD
FUFILLMENT
ADJUSTOR
Brokering
High level call approach
Systems Analyst
Recruiter Assistant
Information / Data Specialist
HIPAA Educator
Nesting Facilitator
Inbound Retention Specialist
State Testing Facility Coordinator
Patient Registration Coordinator
SIHF Healthcare Foundation - Olney, IL
February 2021 to Present
Greet Patients and complete registration quickly for OBGYN and MEDICAL ASSISTED TREATMENT PROGRAM (MAT)
Update all demographic Patient information and data input using Medical Software programs: Epic
Athena
Schedule appointments and contact Patients concerning missed appointments Answer multi-line switchboard and resolve each call with personal attention Create extremely detailed case notes for (MAT) Patients and OBGYN Patients LABOR AND DELIVERY scheduling for hospital admissions Counsel (MAT) Patients concerning medications and treatment issues per Physician's consultation case notes
Collection of lab specimens with correct labels
Communication with laboratory concerning Physician's orders Schedule laboratory, respiratory, and Primary Care referral appointments Registration for general hospital admissions
Emergency Department registration, updating Patient demographics records upon Patient arrival, collecting information concerning visit details
Admit stressed and very ill Patients into E.R. DEPT. with speedy accuracy and courtesy Print Patient information labels for E.R. Nurses and laboratory Create and attach identification wrist bands for each E.R. admissions Labels and Physician's lab orders for E.R. admissions Radiology, Respiratory scheduling and registration Transcribe Physician's orders into chart and schedule required appointments Direct all hospital calls to appropriate destinations Use Facility Codes and announcements for each emergency with expedition Independently recognize arriving Patients with presiding respiratory or pulmonary symptoms and expedite into E.R. Dept. announcing appropriate overhead Codes Communication with E.R. staff concerning Arrival and presentation of Patient symptoms and complaints Relay Nursing Supervisor and Department Physician calls via call park using facility overhead announcements
Admissions in E.R. Department for Ambulance arrival Communicate with Paramedics to collect arriving Patient information Create Patient face sheet for Ambulance personnel and attending E.R. DEPT staff Create Physician's Schedule and distribute for each day Handle Patient files observing HIPPA
Communicate with and retrieve Patient records for attending Physician's mutual Patients at other facilities
Verify Insurance coverage and enter information into registration at Patients arrival using electronic verification with state and private agencies
Create Peer to Peer meetings for Physician's
communication with hospitals and insurance agencies concerning mutual Patients treatment, admissions and medical records
Receive payments and resolve billing issues
Communication with pharmacy concerning prescription dosage and Patient refill requests per Physician's case notes
Reconcile daily reports
Create and mail Patient communications
Activity Director
Pathway to Living - Olney, IL
August 2022 to November 2022
Senior Care Activity Management
Facility Activity Calendar
Facility Activity Newsletter
Recreational planning
Holiday Event Planning
Resident Counsel Facilitator
Corporate Resident Liaison
Entertainment programming
Client Advocate
S.W.A.N. Homeless Shelter/ Domestic Violence Shelter for Women - Olney, IL August 2019 to September 2020
Responsible for Client files
Client Intakes
Client Counseling
Group meeting Facilitator
Created all files used for Shelter Intake and Case management Multi-Regional Hotline calls
Inner and outer facility calls
Office upkeep and supplies
Client medication dispense
Client room designation
Activities Facilitator
Created all Client Folders with appropriate forms and Signature Pages for Housing and Shelter Employees Client Case Notes
Daily Client Logs
Overnight Shelter security and Dual Shelter monitoring Toyota Team Member
Toyota Boshoku America - Lawrenceville, IL
January 2019 to March 2019
Warehouse Associate
Hella Lighting - Flora, IL
February 2018 to April 2018
Pulled boxes of 36 auto parts off rack
Inserted and labeled parts using SAP program in boxes quickly Loaded boxes with accurate labels onto skid
Moved loaded skids into warehouse by forklift promptly Kept production time and number with efficiency
Bartender/Wait Staff
Pier # 14 Restaurant & Lounge - Monroe, LA
May 2005 to August 2017
My Parents have owned and operated several Restaurant -Lounge establishments. I have worked in all capacities in Food and Beverage Services.
• Handled a high volume of customers regularly
• Welcomed guests as they arrived
• Took orders
• Prepped orders
• Served food
• Checked on guests frequently
• Worked as Bartender
• Gaming Host
• Bussed tables
• Provide friendly, courteous service
• Set up payments by POS
• Kept the restaurant clean and sanitary
Front Desk Receptionist
Holiday Inn Springfield - Springfield, MA
March 2013 to September 2014
My job duties included:
Registration and departures of Guests
Switchboard operations
Night Auditor
Guests Services and security office
Bartender/Server
Cypress Inn - West Monroe, LA
• Worked in a high volume and fast paced restaurant, lounge and dining establishment
• Personal Family owned Establishment and I am experienced in all aspects of Restaurant/Lounge services
• Gaming Attendent
Education
Business Certificate in Medical Assistant/Transcription Oswego County BOCES - Batavia, NY
September 1995 to May 1996
Business Certificate in Medical Office Assistant
Genesee Community College - Batavia, NY
Skills
• Insurance Verification
• Medical Scheduling
• Medical Records
• Office experience
• Customer service
• HIPAA
• Medical Receptionist
• Phone Etiquette
• Computer Operation
• Basic math
• Medical Office Experience
• Computer Skills
• Medical Billing
• Hospital Experience
• Care plans
• Lean
• Continuous improvement
• Medical Terminology
• Medical Coding
• Food service
• Windows
• Developmental disabilities experience
• Case Management
• Office Management
• 4G/LTE
• Caregiving
• Multi-line phone systems
• Manufacturing
• Sales
• Telecommunication
• Warehouse experience
• Materials handling
• Typing
• Serving
• Hotel experience
• Aviation
• Behavioral health
• Upselling
• Patient monitoring
• Addiction counseling
• Childcare
• Teaching
• Computer literacy
• Restaurant experience 10+ years
• Front Desk Reception (10+ years)
• Customer Service Representative (10+ years)
• Negotiation
• Intake
• Social Work
• Patient Care
• Senior care
• Retail sales
• Social media management
• Supervising experience
• Live chat
• Documentation review
• Crisis Intervention 10+ years
• Child & Family Counseling
• Group Therapy
• Program Management
• Crisis Management
• Mental Health Counseling
• Behavioral Therapy
• Intake Experience
• Customer relationship management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Research
• Cash handling
• Filing
• Customer support
• Home care
• Accounts receivable
• SAP
• Management
• Program Development
• Health information management (3 years)
• Athena (5 years)
• Kitchen experience
• Bartending
• Barista experience
• Microsoft Office
• ICD-10
• Athenahealth
• Communication skills
• Hospitality
• Cashiering
• Time management
• Microsoft Access
• Front desk
• Organizational skills
• English
• Leadership
• Crisis Intervention
• Child protective services
• Clerical experience
• Athenahealth Medical Software
• Data entry
• Administrative experience
• Medicare
• Cadance Software (1 year)
• Epic medical software (2 years)
• Databases
• Basic maths
• Order entry
• Data collection
• Transcription
• Zendesk (1 year)
• Remote access software (1 year)
• Renote Customer Service Agent (2 years)
• Outbound calling (10+ years)
• Call center (1 year)
• Epic (5 years)
• Athenahealth (8 years)
• Call center (5 years)
• Remote access software (5 years)
• Call center (5 years)
• Customer relationship management (10+ years)
• Customer retention (10+ years)
• Cold calling (10+ years)
Certifications and Licenses
Certified Client Advocate
August 2011 to Present
I have over fifteen years of experience with Medical Advocacy as well as Domestic Violence and Emergency Shelter advocacy.
I am very experienced in Addiction Services and Medical Addiction treatment. QIDP Certification
Registered Skydiver
Present
CPR Certification
First Aid Certification
Food Managers License
Present
TIPS
Food Handler Certification
Bartender License
BLS Certification
HIPAA Certification
Present
Licensed State of Illinois Insurance Agent
September 2023 to September 2027
Life & Health Insurance License
Enrolled Agent
Assessments
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient November 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bartending — Proficient
August 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Nursing assistant skills — Proficient
August 2023
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Proficient
September 2023
Managing the candidate sourcing and selection process Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certified Client Advocate
Certified in HIPPA Regulations
Certified in Sexual Harassment protocol
Certified in Domestic Violence Advocacy
CPR CERTIFICATION
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