John A. Chrisafis

**** ****-**** *******, ****** Spring, MD 20910. 240-***-****; ad2x60@r.postjobfree.com

ABOUT ME

I am a highly motivated and results-driven professional seeking a challenging opportunity to leverage my skills and experience in a dynamic business environment.

SUMMARY

●Highly skilled program management support professional working with upper management with a solid working knowledge of clerical functions and administrative support.

●Experienced in shifting gears, dealing with change, and making decisions.

●Demonstrated outstanding people / management skills.

●Proven flexibility and adaptability in leading a diverse workforce. Confidently help employees solve problems and overcome barriers.

●Demonstrated the strong desire to learn new techniques/business opportunities and thinking outside the box.

●Excellent time management skills with the ability to set priorities, enjoy greeting guests, and working with staff.

●Proficient in using MS Office 365 and other standard office equipment.

●Highly experienced using Microsoft Excel including the ability to sort information and generate reports efficiently and effectively.

●Fully experienced working in a call center environment utilizing various communication platforms such as telephone, e-mail, chat, or video.

●Highly successful in providing outstanding customer service and answering calls demonstrating excellent telephone decorum, listening skills, empathy, and problem solving.

●Demonstrated successful capabilities of learning multiple software applications.

●Exceptional knowledge in creating letters, writing skills, proof reading, creating and accurately typing reports; and accounting principles.

●Highly experienced in creating spreadsheets and updating electronic databases.

●Experienced researching techniques; scheduling meetings, conferences, event planning, workshops, and calendar management.

●Exceptional interpersonal and communication skills.

●Fully COVID-19 vaccinated and boosted.

PROFESSIONAL EXPERIENCE

Children’s National Hospital June 2023 – November 2023

111 Michigan Avenue, NW

Washington, DC

Job Title: Patient Access Representative

Duties:

Demonstrated accuracy of scheduling patients using the applicable scheduling system (Cerner and Experian) for the department. Verified applicable charge codes correspond with diagnostic codes. Entered information into billing/registration system.

Completed computer aided, on-line registration screen with parent/guardian via telephone or in person in a professional & courteous manner.

Collected accurate demographic and insurance information. Updated systems as needed in accordance with department standards for registration accuracy. Collected copays, deductible and coinsurance payments at TOS.

Rescheduled appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Scheduled follow up appointments at check out if applicable.

Greeted patients and parents courteously. Arrived patient in appropriate system based on department policy.

Obtained required consents for department & ensure distribution of compliance related materials (i.e., HIPAA Privacy Notice, Patient Rights). Obtained copy of insurance card and photo ID; scanned and stored in the medical record (copy or scan activity required). Ensured applicable insurance company and received copies of appropriate forms/documentation. Completed all documentation in accordance with department policy and procedure.

Responded to patient portal work lists (i.e., appointment requests, fax queues, email requests, etc.)

Government Accountability Office June 2019 to November 2020

Contractor with EMCOR Government Services

441 G Street, NW

Washington, DC 20548

Job Title: Lead Clerk III

Duties:

Answered telephone calls and responded to email; professionally assisting the caller / sender with their request.

Service orders and self-discovery work order tickets were created in Maximo and dispatched to the appropriate technician / engineer.

Kept the Deputy Project Manager abreast of all urgent / emergencies in the building.

Triaged / coordinated / liaised with O & M, TAG and CMTI to meet client needs.

All service calls were logged on the Service Call Log.

Closed out Service and Preventative Maintenance Orders in Maximo. Filed each accordingly.

Assisted staff with special projects and other assigned duties.

Successfully prepared using a multiple of electronic databases weekly Aging Service Order, Preventive Maintenance status reports; distributed and posted.

At the end of each day a Daily Service Call Report was generated and emailed to the Deputy Project Manager and phones were rolled over to the afterhours call center.

Evolve PeopleCare October 2018 to February 2019

Contractor with Graham Staffing Services (contract ended and dept. phased out)

3 Bethesda Metro Center #700, Bethesda, MD 20814

Job Title: Customer Service Representative I

Duties:

●Received and responded to all inbound telephone inquiries from members.

●Researched and identified any processing inaccuracies utilizing a variety of software databases and spreadsheets. Identified and routed to the appropriate team for adjustments.

●Updated and maintained client electronic wellness records in spreadsheets and processing the data using software databases.

●Initiated and/or emailed necessary forms to members.

●Created escalation tickets and updated patient records using processing software.

AmerisourceBergen 04/2015 – 04/2016; (one-year contract)

Contractor with A-Line Staffing Solutions

7400 Triangle Dr., Ste. B, Sterling Heights, MI 48314

Job Title: Senior Reimbursement Counselor

Duties:

●Researched, evaluated, and secured health insurance benefits coverage and verification using Microsoft Excel databases and spreadsheets.

●Obtained prior authorizations and maintained database spreadsheets.

●Performed claims testing and resolved rejections using maintained computerized database spreadsheets.

●Identified and determined alternatives for non-covered services and provided referrals.

●Proficient with the Microsoft Operating System; Microsoft Office Suite; Word, Outlook, PowerPoint, and Excel; Patient Plus; maintained and updated Copay Assistance spreadsheet databases.

CVS Caremark Pharmaceuticals 03/2015 – 04/2015

510 Parkland Dr., Sandy, UT 84070

Job Title: Member Advocate Representative

Duties

●High volume customer interactions: and resolved impediments to medication access.

●Specialized in Medicare Part D processing. Managed tracking and prepared reports of departmental procedures with the utilization of spreadsheets and databases.

●Updated and maintained client spreadsheets and databases.

●Assisted with training and support to junior personnel.

Northeast Health Systems, Inc. 09/2011 – 06/2014

Samaritan Hospital, 2215 Burdett Ave., Troy, NY 12180

Job Title: Medical Assistant

Duties:

●Evaluated health data and maintained electronic medical record databases. Provided patient care, performed medical tests, provided support services to physicians and prepared specimens for pathology.

●Recognized for detailed and accurate statistics.

●Consistently exceeded standards of HIPAA compliance.

Other Relevant Work Experience

East Carolina University (ECU Honors, Scholars, and Undergraduate Research) 04/2005 12/2009

Greenville, NC

Job Title: Administrative Support Specialist

Duties:

Performed a variety of managerial functions in the areas of budget; personnel; facilities management; student services; policy interpretation; and organization.

Acted as liaison between the Chancellor, University administrative offices, and other departments and directly contacted State level officials and University Honors Program study abroad affiliates.

Reviewed work assignments and assisted in designing positions and requested position classification review.

Supervised the work of staff personnel involved in operational activities such as records management, budget and personnel administration, utilities service ordering and billing, and secretarial and clerical assistance.

Coordinated processes and procedures and resolved problems related to student services functions such as admissions, registration, and records management.

Event / Programming Planning I communicated with a variety of internal departments daily such as ticket

operations and cater to ensure smooth information dissemination; managed shipping and receiving of event collateral; faxed, copied, and collated printed VIP program materials as needed; arranged catering events with onsite caters; managed registration and seating onsite; assisted Special Events Manager with coordinating details of events such as festivals, parties and more; and carefully managed budgets and schedules.

Brody School of Medicine 05/2002 04/2005

Greenville, NC

Job Title: Office Assistant

Duties:

Transcribed clinical notes and entered referrals in Logician.

Posted and coordinated surgeries with the patient, hospital, OR, and surgeon.

Worked with patient insurance providers.

Coordinated the doctors daily schedule including meetings and monthly calendar.

Prepared doctors annual medical board review documentation

Assisted in the writing of the Division’s Re-Organization Structure

Ordered supplies, maintained inventory, web and brochure development.

EDUCATIONAL BACKGROUND

Colorado State University, Fort Collins, CO – Bachelor of Science

Berkeley College, Dover, NJ – Certificate in Medical Assisting

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