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Customer Service Transportation Management

Location:
San Antonio, TX
Posted:
January 20, 2024

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Tammy Lynch Hondo, TX ***** 210-***-****

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Logistics/Transportation Management

Summary

Versatile and dynamic professional with rich experience in directing overall logistics and transportation operations. Proven success in ensuring seamless transmission of products, monitoring progress of shipments, and maintaining massive records. Recognized for maintaining inventory, delivering excellent customer service, and developing key rapport with clients. Demonstrated ability to develop improvement plans, increase generation optimization opportunities, modify commercial tools/logs, and manage fuel expenditures. Excel at fulfilling DOT requirements, arranging drivers’ training sessions, and guaranteeing the health and safety of staff. Proficient in reducing deadhead and managing inventory to avert shortages of supplies. Proficient in ProDoc, MS Office, Cygnet, SAP, Ultra Pipe, Paperless 141, Welltrax, LexisNexis, LoadCall, and Westlaw. Areas of Expertise

Transportation Management

Operational Excellence

Staff Training & Development

Process Improvement

Inventory Management

Quality Assurance & Control

Warehouse Management

Safety Regulations & Compliance

Record Keeping & Documentation

Professional Experience

Lynch Logistics, Hondo, TX 2020 – Present

CEO

Oversee seamless workflow and optimal resource availability by collaborating with operators. Direct on time and efficient OTR loads throughout 48 states by serving as Broker and Dispatcher. Fulfill DOT requirements and guide drivers related to permits, portion plates, and 2290 IFTA. Evaluate driver status and condition by formulating training, conducting drug tests, and coordinating with OODIA. Confirm return to duty status of drivers with SAPs. Offer administrative support to carriers, operators, and company owners, such as scheduling meetings and ensuring accurate record keeping. Interview, hire, and onboard new employees and organize training sessions to improve performance.

Built and strengthened long-term connections with clients, owner operators, and drivers.

Minimized truck deposit costs from $6K to $1.8K for customers.

Increased work opportunities for clients by negotiating and settling oilfield contracts.

Discovered exclusive routes for OTR transportation sector of business.

Provided expert-level suggestions related to safety by serving as Safety Consultant at Robertson Transport. Trafigura, Pleasanton, TX 2019 – 2020

Dispatcher

Oversaw smooth delivery of oil, butane, and propane loads. Examined schedules and loading needs to define length of each run, type and volume of product, and availability number of trucks for daily transportation. Offered exceptional client service by scheduling various carriers and truck drivers. Prepared reports related to shipping and dispatching of orders and arranged data for easy access. Assured health and safety of employees by implementing best safe work practices.

Ensured uninterrupted flow and execution of products by maintaining alternate availability of trucks and drivers.

Supported related to avert pipeline shutdown and load barges by managing 55 carriers, each with 10+ trucks. RoseRock, Pearsall, TX 2017 – 2019

Dispatcher

Assembled load assignments in accordance with operational requirements by considering maintenance needs and clients’ demands. Created and executed safe work practices. Supervised load assignments, truck availability, and repair services. Developed positive interactions with clients and drivers and provided excellent service. 2

Reduced occurrence of deadhead by collaborating with hauls logistically and confirmed back loads for return trips.

Saved significant amount by engaging in various positions such as performing HR duties for onboarding of drivers, aiding Safety/HSE with field safety meetings and JSA paperwork. VT Systems (AAA), Hondo, TX 2016 – 2017

Operations Assistant

Managed and prepared multiple documents to enable easy access to necessary information. Oversaw payroll processes to assist with timely disbursement of staff salaries. Delivered excellent service to external workgroups to solve queries. Directed aircraft maintenance, identified issues, and guided agents related to resolution. Coordinated with suitable authorities by promptly identifying emergencies. Organized aircraft strip, de-paint, and paint for aircraft. Arranged schedules for students, maintenance tasks, and non-TCO flights. Inspected quality and condition of aircraft cabins. Aided regarding towing and fueling for aircraft.

Promoted effective communication among staff and workgroups, such as contractors and transportation Security Administration (TSA).

Ensured compliance with Part 141 and Part 135 standards by liaising with the FAA, modified curriculum, and executed programs for the flight school maintenance.

FTS International, Pleasanton, TX 2014 – 2016

Dispatcher

Processed time off requests and kept records of files by playing key roles between crewmembers and management. Informed Service Supervisor, crew, and all employees regarding job information. Supported DOT regarding authorization of vehicles. Recorded and documented load information, monitored fueling for equipment, and maintained worker status boards. Aided with safety measures in field and prioritized well-being of staff.

Guaranteed optimal stock of supply by monitoring inventory level.

Conducted audit of driver reports and confirmed accuracy of paperwork with system entries.

Confirmed pick-up and delivery completion on time in close association with clients and drivers. Additional Experience

Transportation Coordinator, OTS (Chesapeake Energy) Pearsall, TX Education & Credentials

Bachelor of Science in Business Management, University of Phoenix, San Antonio, TX Associate of Applied Science (AAS), Career Point College, San Antonio, TX Licenses

Private Pilot’s License SWTJC, Uvalde, TX



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