PAMELA KANJILAL

Stevensville, MI ***** +1-269-***-**** ad2x5i@r.postjobfree.com

Summary

Seasonedquality manager with 11+ years of experience in the technology industry. Proven ability to lead cross-functional teams in the quality and delivery of high-quality products that meet customer needs and business goals. Expertise in Agile methodologies, Scrum, and product management. Strong track record of success in driving product innovation, improving product quality, and reducing costs. Strong capability to identify and mitigate data quality risks, improve data accuracy and completeness, and ensure that data meets the needs of the business. Skills

Scrum Methodology

SAFe Agile Frameworks

Risk Management

Stakeholder Relationship Management

Problem Management

Quality Processes

Test Case Management

Defect Tracking and Reporting

Project Management

Software Development Tools: JIRA, Rally

Web and Mobile Application QA

Cross-Platform Testing

Experience

QUALITY MANAGER 09/2017 - 01/2022

Cognizant Technology Solutions - Toronto, Canada

Experience working in agile environment with strong leadership and facilitation skills. Developed user stories, acceptance criteria, and mockups for new features and collaborated with development teams to ensure successful delivery of products.

Managed sprints and monitored progress against project timelines. Always facilitated daily stand ups, story grooming sessions, sprint planning, sprint review and retrospections. Communicated regularly with stakeholders to ensure alignment on product strategy and vision. Also worked with other members to facilitate QA activities.

Preparation of test plan, test estimations and other test metrics to showcase the KPIs. Liaised with Development team, Business Analysts and other stakeholders to resolve and clarify business requirements related issues. Plan and manage post Go Live smoke testing - drive any post Go Live fixes required and Demo to the business as QA manager

Supported team in Issue and defect resolution and participated in defect triages. Provided training and support for users as needed throughout the product lifecycle. Oversaw team resources and allocated assignments.

Performed data profiling and analysis to identify data quality issues, patterns, and trends thereby creating and maintaining data quality rules and validations to monitor and improve data integrity. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.

Managed pre-production and production product deployments. Also managed the impact of change requests and Obtain sign off the UAT Close out Report

QE 10/2014 - 08/2017

Cognizant Technology Solutions, CTS - India

Developed and implemented quality management systems to ensure compliance with customer requirements. Prioritized backlog items according to market needs and customer value. Conducted training sessions for employees on quality assurance processes, techniques and tools and provided technical guidance on quality control activities to support efficient operations. Performed internal audits of production processes to identify areas of improvement and non-conformities. Also prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.

Monitored product performance against customer specifications and standards, ensuring that all products met the required standards and created KPIs related to performance metrics such as Defect density, CSAT, NPS. Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process and also identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.

Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase. Trained and developed employees in effort to contribute to overall professional growth. Created and managed budgets for travel, training and teambuilding activities. Proposed or approved modifications to project plans.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Resolved customer inquiries and complaints requiring management-level escalation by planning and conducting team meetings to review business results and communicate new and ongoing priorities. Collaborated with stakeholders, development teams, and business users to define product features.

Developed product roadmap and managed the lifecycle of products from conception to launch. Created user stories for each feature based on customer feedback and requirements. SENIOR QE/BSA 05/2011 - 09/2014

Wipro Technologies - India

An US HLS domain-based project (Pharma) where the main job was cross testing of all products with Novartis Development Team as Cross Tester, Job roles involve Testing of all the product launch websites before deploying to QA environment

Tools: Bug zero, Putty, Toad, HP-ALM, Perfecto, Win 2K Played a key role in the project: Involved in End to end process starting from requirements analysis till postproduction Assessment

Test Planning: Analysis of requirements and Preparation of complete test plan document based on FSD Requirement Traceability Matrix (RTM) preparation and writing test scenarios Test case review: Reviewing test cases written by junior team members Test Case updating, execution and reporting using QC Reporting bugs and keeping track of bugs till closure Coordination with onsite team for test data and cross flow teams Environment readiness follow-up with development team Attending daily status call with onsite team

QUALITY ENGINEER 07/2010 - 04/2011

Wipro Technologies - India

Nautical System is an application where Business company of shipping raises Requisition for purchase of different parts of ship, Requests For Quotation, Purchase Orders, Invoice Creation,Transfers of parts from one ship to other, or Work Order of service request for seaman within the ship or order to be applied to different vendor for a crew work, Crew & Payroll Management. Launch websites before deploying to QA environment. An application that helps ABS QE to achieve its business efficiently and effectively. The entire application is broadly divided into two categories (Power Builder and Web Module)

Tools: Bugzilla, SQLyog

Played a key role in the project: Involved in End to end process starting fromrequirements analysis till postproduction Assessment

Test Planning: Analysis of requirements and Preparation of complete test plan document based on FSD Requirement Traceability Matrix (RTM) preparation and writing test scenarios Test case review: Reviewing test cases written by junior team members Test Case updating, execution and reporting using QC Reporting bugs and keeping track of bugs till closure Coordination with onsite team for test data and cross flow teams Environment readiness follow-up with development team Attending daily status call with onsite team

Education and Training

Haldia Institute of Technology - Bengal, West B. Tech Applied Electronics and Instrumentation Engineering, 06/2009 Accomplishments

John Hancock Krypto Kitty Award for excellent project delivery & solutioning. Awarded as ‘Most Enthusiastic Player' for delivery excellence Awarded ‘Key Player' award from Vitality Synergy Team Certifications

SAFe4 Scrum Certification

ISTQB Certified

Beginner level certification from PMI

Beginner level certification of Business Analysts Fundamentals from Udemy Robust Scrum product owner from Udemy

Restful API testing:Postman from Udemy

Google Cloud completion certificate for Introduction to Generative AI

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