Wanda Bonilla

Service Center Representative

Orlando, FL 32810

ad2x59@r.postjobfree.com

+1-407-***-****

Dedicated, Detail Oriented, Dynamic Customer Service Business Representative. Over 10 Years plus experience in various business fields. Always willing to go the extra mile to make sure the company provides stellar services to its customers 100 % of the time. Willing to relocate to: Orlando, FL - Altamonte Springs, FL Authorized to work in the US for any employer

Work Experience

Mobile Notary Signing Agent

W & M business services - Apopka, FL

October 2022 to Present

Providing mobile notary public, signing agent, income tax, immigration, child support, divorces, vehicle transfers, last will, deeds, power of attorney and marriage services throughtout all counties in the state of florida.

Inside Sales Agent

Mellick Group LLC Universal Roof & Contracting Renewal by Andersen of Florida - Orlando, FL Present

Inside sales representatives remain in the office making phone calls rather than going out and meeting with clients face-to-face. They're primarily responsible for selling services and products to customers by emailing, cold calling, or following up with potential leads. Customer Service Representative

Express/ 24-7intouch.com - Altamonte Springs, FL

August 2016 to September 2018

• Received inbound customer service calls within a call center environment.

• Responsible for taking incoming calls from users and generating an activity report.

• Responsible for initiating all in-person Filmstruck.com site user support tickets and seeing them to completion.

• Accumulated a ticket resolution rate of 95 percent.

• Provided pre and post sales technical assistance to the site users and instructed them on proper use of electronic equipment

Grocery Dept. Associate

Bravo Supermarket - Apopka, FL

October 2015 to June 2016

Stocked groceries

Assisted customers

Tended cash register

Received and exported products

Set up and took down sales and displays

Service Center Representative

SEDGWICK CMS - Orlando, FL

July 2013 to September 2013

Expedited claims through application process.

• Ensured correct case assignment.

• Acted as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Bilingual Violations Specialist

SUNPASS /FANUEIL GROUP - Orlando, FL

September 2007 to April 2011

Received in bound customer service calls within a call center environment.

• Communicated with current and new Sun pass customers as well as other representatives to provide assistance and resolve inquiries or problems.

• Identified, resolved and/or referred customers to appropriate personnel for customer service related issues.

• Resolved all violation issues. Provided highest level of customer service to both English and Spanish speaking customers.

Assistant Manager

THRIFT ZONE & MORE - Apopka, FL

August 2005 to June 2007

Performed all managerial duties.

• Handled all store bookkeeping, prepared income taxes for incoming clients.

• Performed notaries' duties for all incoming clients.

• Sorted and tagged all merchandise, refaced all stock shelves periodically.

• Handled all advertising and most administrative office duties as well. Records Consultant

AFFINITY RESOURCE - Altamonte Springs, FL

March 2005 to August 2005

Provided high quality records retrieval nationwide and in Spanish speaking locations.

• Adhered to strict protocols for obtaining records, performing a substantial amount of work in all aspects of records retrieval and research to expedite the process.

• Provided timely and prompt statuses, according to the needs of the clients.

• Worked in conjunction with all level personnel to make sure the clients satisfaction was met and exceeded.

Customer Care Specialist

CABLEVISION - Bronx, NY

June 2004 to January 2005

Worked with multi-line phone system.

• Received and tended to 150-200 calls average/day within a call center environment.

• Communicated with subscribers, technicians and company representatives to provide assistance and resolve inquiries or problems.

Education

High School Diploma

Computer Technology Manhattan Technical School - N - New York, NY 1998

High school diploma in Diploma

Martin Luther King JR. High School New York - New York, NY June 1996

Skills

• Customer Service

• Customer Support

• Bilingual

• CSR

• Call Center

• Customer Care

• Tax Experience

• Presentation Skills

Assessments

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Basic computer skills — Proficient

August 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Call center customer service — Completed

October 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Customer focus & orientation — Completed

October 2021

Responding to customer situations with sensitivity Full results: Completed

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Completed

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Administrative assistant/receptionist — Completed

August 2023

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Bilingual. Able to read, write, and speak in fluent Spanish

• Knowledgeable in various business industries- medical, insurance, income tax services, overall excellent customer service specialist.

• Impressive oral and written communication, including presentation skills PC literate, including Microsoft Office products.

• Strong organizational skills. Good interpersonal skills.

• Able to work in a team environment.

• Able to meet or exceed Performance Competencies.

Contact this candidate