Customer Service Event Coordinator

JEFFERY PETERMAN

Canton, MI · 248-***-****

*****************@*****.***

Seeking an opportunity in customer service while utilizing my people skills to improve marketing strategies, and company procedures.

EXPERIENCE

JANUARY 2018– CURRENT

INDEPENDENT CONTRACTOR, WORSHIP LEADER/VOCALIST

●·Lead worship for church services and holiday programs to audiences of 6,000+

● Perform with church teams during sermons by singing under the direction of the director

●Held choir auditions and weekly practices

●Performed at weddings, funerals and special occasions

May 2020- August 2023

Event Coordinator, National Heritage Academies

●Cultivated and managed strong partnerships with vendors while adeptly negotiating contracts for event services and supplies.

●Developed and maintained detailed event timelines to effectively manage project deadlines and deliverables.

●Collaborated closely with clients to grasp their event objectives and deliver customized and memorable experiences.

●Spearheaded event budget management, meticulously tracking expenses and optimizing spending to achieve financial targets.

●Initiated and steered event promotion strategies through diverse channels, such as social media, email marketing, and strategic partnerships, resulting in increased attendance and engagement.

●Applied exceptional communication skills to facilitate seamless interactions with internal teams, clients, and external stakeholders.

●Demonstrated unwavering attention to detail and adaptability in high-pressure event environments to ensure successful outcomes.

November 2022- March 2023

Customer Service Representative, Graduate Ann Arbor Hotel

●Greeted and assisted guests with check-in, check-out, and inquiries in a professional and friendly manner.

●Managed incoming calls and directed them to the appropriate departments or individuals, providing timely and accurate information.

●Processed reservations, cancellations, and payment transactions accurately and efficiently.

●Provided guests with relevant information about hotel services, local attractions, and dining options to enhance their overall experience.

●Handled guest requests and concerns promptly, ensuring resolution and guest satisfaction.

●Maintained a neat and organized front desk area and contributed to the overall cleanliness and appearance of the lobby.

●Collaborated with various hotel departments to ensure seamless guest experiences and resolve any operational issues.

November 2023- Current

Value City Furniture, Customer and Sales Representative

●Delivered exceptional customer service and support, addressing inquiries and issues to ensure high customer satisfaction and retention.

●Handled a high volume of customer interactions via phone, email, and chat, providing timely and courteous resolutions to inquiries.

●Demonstrated active listening and empathy to understand customers' needs and effectively resolve their concerns.

●Utilized product knowledge and resourcefulness to provide accurate information and troubleshoot customer problems effectively.

●Maintained detailed records of customer interactions and inquiries to facilitate ongoing improvement of service processes.

●Collaborated with cross-functional teams to escalate and resolve complex customer issues in a timely and efficient manner.

●Contributed to the development of customer service best practices and participated in ongoing training to enhance service quality.

EDUCATION

SALEM HIGH SCHOOL

COLLEGE PREP COURSES

SKILLS

· Strong Interpersonal Skills

· Active Listener

· Conflict Resolution

· Patient

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