SHARON D. JOHNSON, ARM, AHM, LIHTC, COS

Norristown, PA 215-***-****

SUMMARY

Leader, Team Player, Mentor, Coach experienced in Compliance and Property Management ready to ensure organization is complying with all its regulatory processes. Background in evaluating testing procedures, preparing for external audits, reviewing reports for regulatory agencies and monitoring oversight procedures to ensure financial soundness of property operations.

Strengths: Leadership, Team player, Self-starter, Organization and Follow through

CURRENT POSITION

Senior Regional Property Manager

JLD Property Management Group

October 2023 – Present

The Senior Regional Property Manager oversees an assigned portfolio of multi-faceted properties in a designated geographic area and supervises Regional Property Managers and all other team members within the portfolio. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client.

ESSENTIAL JOB DUTIES:

Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.

Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

Leading by example - Instilling, maintaining, and modelling the mission to be the best national management company.

Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.

Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.

Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

Manage and maintain all aspects of overall community budget and finances

Work with leasing staff to ensure that leasing/marketing goals are being met.

Maintain positive relations with all Funders, Investors, Owners, and Community Vendors.

Coordinate special projects as requested by Funders, Investors and Company President.

Perform any other related duties as required or assigned.

COMPETENCIES:

Travels to multiple property sites on a regular basis

Travel to offsite locations for meetings and conferences

Detail oriented and able to focus with frequent interruptions

Experienced in supervisory role and managing staff

Experienced in effective communication, both verbal and written

Create and Maintain Annual Operating and Capital budgets

Maintains confidence and protects operations of business by keep information confidential

Detail oriented and able to focus with frequent interruptions

Proficient in Onesite property management software or other similar property management software

Oversee entire staff within assigned portfolio

PROFESSIONAL EXPERIENCE

HUMANGOOD PA May- 2005 January 2023

Positions Held: Compliance Specialist 2020 - 2023; Regional Property Supervisor 2014 - 2019; Property Manager 2005-2014

Compliance Specialist AH at HumanGood Pennsylvania 2019 – 2023

Under supervision of the Director of Compliance and Associate Compliance Director the Compliance Specialist develops monitors and maintains HUD and Tax Credit and other regulatory occupancy compliance at the affordable housing communities.

Work Duties

Perform file audits of resident initial certifications, re-certifications and/or interim reviews; Review and audit all related paperwork which includes income verifications, asset verifications, lease amendments, etc. Ensure all paperwork is accurate and complete following HumanGood policy and procedure as well as local, state, and federal regulations.

Review and prepare monthly, quarterly, and annual reports and owner certifications to various state and local agencies, as well as financing partners and other institutions as needed.

Serve as the primary resource when staff needs a response to questions on policy, procedures, rules, and regulations. Build up HGAH’s compliance capacity through clear communication, information sharing and mentoring of HGAH staff in all areas. Ensure prompt response to requests and maintain a high level of customer service.

Assist Administrators in preparing for Management Reviews. Provide shadowing and peer mentoring to peers on financial certifications and leasing efforts, recertification efforts, agency and investor reporting requirements, tenant and applicant communications, waitlist management, remarketing, and other related tasks on an as-needed basis.

Understand and keep current on regulatory compliance requirements and updates for all major affordable housing programs.

Assist in the development and implementation of new and updated policies, procedures, and forms to ensure efficient and consistent compliance with tenant selection plans, waiting list management, screening criteria, and marketing practices for all properties.

Perform in-house audits as needed and document findings to escalate to department director.

Maintain outstanding organizational skills and communication skills.

Ensure proper handling of all compliance documents and resident files, especially first year resident files for tax credit communities. Maintain a high degree of confidentiality relative to work performed. Fulfill all duties and responsibilities with a high level of integrity, honesty, and adherence to HGAH policies and procedures. Assist in lease-up of new and/or acquired projects.

Travel throughout California, Washington, Pennsylvania, and future community destinations.

Assist in completion and implementation of HUD contract renewals (Section 8/PRAC Contracts)

Regional Property Manager AH at HumanGood Pennsylvania 2015 - 2020

Work Duties

DIRECTION:

Perform Administrator duties in the absence of the Administrator. Provides quality supervision of administrative, financial, and physical management of all the communities assigned. Provides resource information and assistance to Administrators on a daily basis.

Adequately delegate responsibilities that create responsibility. Monitors and ensures standards are met. Ensures properties are operated in a manner consistent with HumanGood’s procedures.

Other duties as determined by the Vice President of Operations, Affordable Housing.

PLANNING:

Assist Administrator with preparation of annual budgets, long-range capital improvement plans, staff development, energy efficiency, maintenance planning, and security.

COMPLIANCE:

Understand the applicable federal or state housing programs(s) and HumanGood’s Affordable Housing Operation Policies, HUD and LIHTC or Agency Handbooks, the implementation and compliance requirements thereof, and prescribed maintenance and record keeping relating to leasing and occupancy of applicants and tenants of the properties assigned. Assures compliance with all regulations of regulatory agencies and owner requirements, by conducting periodic on-site audits.

Complete file audits for every site.

Provides training in compliance and project specific software; troubleshoot and resolve software issues

AGENCY AND CLIENT RELATIONS:

Professionally and competently represent HumanGood in dealing with various government and private agencies, vendors and suppliers, residents, and families.

Serve as a liaison between Boards of Directors (BOD) and HumanGood with assistance from the Administrator by professionally representing HumanGood in board meetings and ensuring follow up and implementation of pertinent items discussed or requested by the BOD.

Attend meetings and serves on committees and boards of housing organizations and government agencies; remains current on legislation and regulations.

Supervise operation of meals programs; eats meals on site during visits; addresses quality concerns; prepares reports as required. Circulates information to staff.

FINANCIAL CONTROLS:

Ensure fiscal soundness of property operations.

Monitor and ensure accuracy of the financial reports of each community; works closely with Administrators in the preparation of budgets and regulatory agency management reviews and physical inspection.

Prepare and submit rent increases request, replacement & reserve draws approval & monitor and implements.

Provide formal reports of status and projections to the Vice President of Operations.

STAFF PERFORMANCE AND DEVELOPMENT:

Ensure proper implementation of administrative policies and procedures in all assigned communities.

Prepares annual performance appraisals in a timely manner.

Select new employees, recommends/approves promotions, disciplines, terminates, recommends salary increases, provides training and orientation for new Administrators and other positions as needed. Implements HumanGood personnel policies.

Provide for a positive work environment for all supervised employees.

Ensure that office procedures are efficient; staff utilize computer resources and are knowledgeable of company policies and procedures.

Support and comply with affirmative action goals.

Counsel site staff concerning personnel issues.

COMMUNICATION:

Attend owning Board of Directors meetings, prepares and presents financial reports to Board, provides other services as requested. Attends periodic HumanGood meetings.

Work cooperatively with staff to assure adequate communication with residents. Works with staff to meet resident needs. Responds to requests and/or complaints from residents.

Assume responsibility for and is actively involved with client’s satisfaction as it pertains to residence in HumanGood supervised housing.

MARKETING AND RENT UP:

Responsible for marketing and leasing of new developments and taking over apartment communities.

Assume responsibility for the compliance of the resident selection process support and guidance to the RHA during the rent-up period on new developments.

Monitor relocation plans if required.

Develop a written corrective leasing plan when occupancy is projected to fall below target.

Provide written monthly reports to supervisor for rent-up progress and occupancy problems as required.

Assist with development of a preventative maintenance plan.

Work with site staff & construction manager to secure bids as needed.

Property Manager HumanGood Pennsylvania 2005 -2014

Maintained property rentals by advertising and filling vacancies, negotiating, and enforcing leases, and maintaining and securing premises. Established rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.

General Responsibilities

Manage and supervise the overall operations of residential apartment building(s) with subsidized housing for elderly and/or disabled persons. Assume compliance with all requirements of the U.S. Department of Housing and Urban Development (HUD), PA Housing Finance Agency (PHFA) and state and local government agencies (HOME Programs and local Housing Authority’s). Responsibilities included management of property and facility maintenance, employees, unit rentals, certifications, fiscal services, regulatory compliance, and strategic operating plan. Also directed, and may assist, resident social service contacts and delivery of services. Provided exceptional customer service.

Essential Duties

Financial

Formulate budgets for each upcoming calendar year. The manager is responsible for staying within the established budget guidelines throughout the year.

Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately, and deposits are reported to the corporate office daily.

Performs evictions, and landlord collections as required on delinquent rents.

Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.

Manager is responsible for approving and submitting all invoices to corporate office for payment

General Duties

1.Maintained thorough, current, personal knowledge of governing HUD requirements, regulations, forms and procedures for effective facility management. Complied with Fair Housing Laws according to building type. Ensured buildings were managed in accordance with all regulatory requirements.

2.Developed and implemented a process for emergency response and procedures, including 24-hr on-call site supervision system.

3.With approval of the supervisor, took necessary action to promptly comply with all requirements affecting the development made by federal, state, county or municipal authorities having jurisdiction over the property.

4.Supervised the work and relations of all site staff in facility administration, maintenance, social services, security, and staff development.

5. Acquired general knowledge about and familiarizes self with, the facility history in order to translate its applicability to day to day business operations and HUD requirements.

6.Obtained appropriate review by Regional Property Manager for decisions of employment, performance appraisal, staff development and disciplinary action.

7.Managed the application and admission process, including resident recertifications/lease renewals and admissions. Directed all discharges, move-ins, move-outs, home visits and wait list activities.

8.Managed all security, maintenance and physical property needs, including but not limited to, routine and preventative maintenance, unit refurbishing, equipment inventory, insurance inspections, and compliance with all legal and regulatory health and safety provisions. Conducted weekly inspections of grounds and building. Maintained accurate and complete records of inspections. Took prompt and appropriate corrective action as needed.

9.Processed any legal actions required to enforce lease requirements.

10.Organized, developed and managed appropriate Social Service programs, that may be administered to the Service Coordinator to include, but not limited to, resident social, educational, community supportive agencies and health programs, and compliance with all legal and regulatory health and safety provisions. Seeks capacity to bring social support services on site. Made resident referrals to appropriate social support agencies, or counsel residents or their families for placement to other residential settings as needed.

11.Developed and implemented a system for the delivery of all required services to residents, including the immediate acknowledgment of complaints with prompt action to correct deficiencies.

12. Ensured accuracy and was accountable for all agency and community reports. Completed vacancy and special claims reports timely.

13. Maintained sound rent collection procedures, including following up on delinquent accounts. Ensured financial solvency by monitoring all costs and implementing a system for achieving 0% rent delinquency.

14.Assisted as assigned with routine facility fiscal management, including rent collection, budget preparation and implementation, monthly HAP/PRAC/ TIC/ EIV and vendor voucher preparation and approval, and the bidding for, and negotiation of, selected contracts.

15. Kept supervisor informed of building activities/issues or other relevant information.

EDUCATION

A.A.S. Degree, Community College of Philadelphia, Philadelphia, PA

CERTIFICATIONS:

Certified IREM Accredited Residential Manager (ARM),

Certified Quadel Assisted Housing Manager

Certified Quadel Tax Credit Manager

NAHMA Certified and Occupancy Specialist

HumanGood Leader of the Year 2017

Fair Housing Certificate 6/ 2022

SOFTWARE:

Real Page One Site Software

PHFA Web Entry System – TIC and Annual Rental Schedules

Real Page One Site Software

PHFA Web Entry System – TIC and Annual Rental Schedules

Some experience with AMSI Property Management Software-Work Order Management

Some experience with Onsite Property Management Software-Leasing Activity

Microsoft 365 Office, Teams, and Edge

One Drive

Power Point

Excel

PROFESSIONAL DEVELOPMENT

Keeping in Compliance LIHTC Program-Spectrum Enterprises

Assisted Housing Manager Course-Quadel Consultants

LIHTC & Blended Compliance-Quadel Consultants

HOME Program Review-AJ Johnson Consultants

Ethics for Real Estate Manager, Marketing and Leasing Strategies for Real Estate Investment, Leading a Winning Property Management Team- IREM CPM Courses

EIV Income Discrepancies, Citizenship Eligibility and Streamlining ARs-Ross Business Development

Hope VI Property Manager 2001-2005

Contract work with InterSolutions, LLC working with Market Rate Communities 2023

PRIOR EMPLOYMENT EXPERIENCE

The Michaels’ Organization: Property Manager 1998 – 2005

Housing Authority of the County of Chester: Leasing and Contracting Manager 1988 - 1995

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