Gina Marie Compoli

Have ** Years experience in call center and customer service supervisor position. Love working with clients and do the best I can for my clients and Company Syracuse, NY 13208

ad2x28@r.postjobfree.com

+1-315-***-****

Customer service professional with 13 years of demonstrated excellence in achieving company goals and successfully assisting customers in a call center setting

• Active listener

• Multitasking

• Computer skills

• Organizational skills

Authorized to work in the US for any employer

Work Experience

Lead Call Center Representative

NationsBenefits - Remote

December 2021 to Present

Managing large amounts of inbound and outbound calls in a timely manner

• Set up hearing appt for clients for hearing aids

• Verify Clients insurance to see if they are active

• Meet personal/team qualitative and quantitative target

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• escalate issues and concerns clients may have

• Always be very polite on the phone

• Calls for health insurance and sign them up for health insurance

• Explained products and benefits

•

Call Center Customer Service Representative

The University of maryland - Remote

July 2021 to December 2021

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Meet personal/team qualitative and quantitative target

• Speak with students who didn't finish there degree

• Support students and help with there goals to return back to school

• Booked appointments

• Assisted customers with questions

Customer Service Representative supervisor

Medical Answering service - Syracuse, NY

April 2017 to February 2020

• Call clients and customers to inform them about the company’s new products, services and policies

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Inbound and outbound daily over 200 calls a day

• Strong communication, both written and verbal

• Assisted customers with a warm and professional attitude

• Troubleshoot devices of Microsoft Products as Computers, Cell phones, VR devices and gaming systems that are not working correctly or any issues with software

• Booked appointments

• Handled emails, inbound calls, and outbound calls

• Provided assistance to clients

• Created customer appointments

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Set up client appointments

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers and clients

• Managed client records

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for cashier duties

• Handled online orders and credit card transactions Call Center Customer Service Representative

Sutherland Global Call Center - Syracuse, NY

October 2014 to March 2019

• Call clients and customers to inform them about the company’s new products, services and policies

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Inbound and outbound daily at times 250 plus in daily calls

• Assisted customers with a warm and professional attitude

• Manage large amounts of inbound and outbound calls in a timely manner for NYS Medicaid clients Contact Dr and medical faculties to verify clients appointments Set transportation up for clients based on there needs

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Collaborate with other call center professionals to improve customer service

• Experience in many software

• Assisted customers with questions

• Kept records of customer complaints

• Assisted customers with a warm and professional attitude

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Handled billing issues and order inquiries

•

Education

Associate's degree in Business Administration

Onondaga Community College - Syracuse, NY

May 1997 to June 2019

High school diploma in Math and science

Chittenango High School - Chittenango, NY

September 1992 to April 1997

Skills

• Cold Calling (9 years)

• Phone Etiquette (10+ years)

• Computer Skills (10+ years)

• Telemarketing

• Customer Service (10+ years)

• Cash Handling

• Medical Scheduling (10+ years)

• Windows

• Insurance Verification (10+ years)

• Operating Systems

• Typing

• Help Desk

• Medical Office Experience

• Data Entry

• Upselling (10+ years)

• Inbound calls (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Salesforce

• Software Troubleshooting

• Active Directory

• CRM Software (10+ years)

• Microsoft Windows Server

• Network Support

• Troubleshooting

• Zendesk (10+ years)

• Remote Access Software (9 years)

• Customer support (10+ years)

• Communication skills

• Negotiation

• Microsoft Exchange (10+ years)

• System Administration

• Microsoft SQL Server

• Leadership (10+ years)

• Banking

• Human resources

• CSS (10+ years)

• Workday (10+ years)

• Mobile applications

• SDKs

• Maven

• Banking (4 years)

• Sales

• SaaS

• Technical support

• Microsoft Dynamics GP

• Tax experience

• Microsoft Office

• Administrative experience

• Live chat (10+ years)

• iOS

• Documentation review

• Medical terminology

• Supply chain

• SAP

• SharePoint (10+ years)

• Siebel

• Java

• Linux

• VMWare (7 years)

• LAN

• Social media management

• Time management

• Analytics

• Pivot tables

• Microsoft Powerpoint (10+ years)

• Organizational skills

• English

• Production planning

• Conflict management (10+ years)

• ICD coding

• Contracts

• HCPCS

• Inside sales

• Filing (10+ years)

Certifications and Licenses

Certified Nursing Assistant (CNA)

October 2009 to Present

Completed and passed CNA course with a grade of 95 written test grade 96 and passed clinical with a grade 97 at Mercy Rehab nursing home in Auburn NY

Additional Information

Thank You for taking the time to review my resume.

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