Data Entry Customer Service
Resume:
Ralph J. Howard
Medford, MA *2155
********@*****.***
SKILLS Excellent communication and organizational skills, knowledge of legal review requirements,
data entry, customer service, MS Word, MS Excel, Corel Word Perfect, Microsoft Windows 10,
and Windows applications.
EXPERIENCE May 2023 to Present
Security Supervisor
Tillinger’s., Boston, MA
Supervising the duties of other officers, monitoring access control and CCTV, preparing work orders for building
repairs
December 2022 To March 2023
Patrol Officer
Securitas, Inc., Boston, MA
Patrolling Christian Science Center building and garage conducting tours of the plaza and running the command
center.
June 2022 to December 2022
Patrol Officer
Allied Universal Security, Boston, MA
Patrolled high end retail establishment in Copley Square. Conducted periodical tours of grounds assuring the
protection of employees, property and merchandise.
January2019 to June 2022
Security Professional/Patrol Officer
Allied Universal Security, Boston, MA
Responsibilities consisted of patrolling multiple professional buildings including a cancer research center. Monitoring
access control using the C-CURE 9000 CCTV system. Training officers to use company required practices in
maintaining a safe and secure environment. Assisted command center supervisor with monitoring property cameras.
February 2015 to December 2018
Residential Concierge
RSIG Security, Framingham, MA
Responsibilities consisted of tending to residents and Guest needs and concerns, monitoring security
cameras, answering telephones in a polite and courteous, Professional manner, greeting and registering visitors and
guests and delivering packages to resident’s mail boxes. Scheduling Restaurant reservations.
September 2014 to February 2015
Residential Concierge
HUNTER PROTECTIVE SERVICES, Burlington, MA
Responsibilities consisted of tending to residents and Guest needs and concerns, monitoring security
cameras, answering telephones in a polite and courteous, Professional manner, greeting and registering visitors and
guests and delivering packages to resident’s mail boxes. Scheduling Restaurant reservations.
October 2014 to June 2015
Cashier
CVS/Pharmacy, Medford, MA
Responsibilities consisted of entering customer transactions into the cash register by accepting cash, check, credit
cards, vouchers and automatic debit cards in exchange for store merchandise. Issued receipts for said merchandise,
refunds and/or credit for defective merchandise.
April 2010 to January 2014
Residential-Commercial Rover/Concierge
SECURITAS, INC., Boston, MA
Responsibilities consisted of acting as a receptionist for Novartis, controlling access control to the facility using the
admittance process including issuing visitor badges to guests, monitoring -80 degree freezers and conducting tours
of the facilities and labs as required by LAS.
December 2007 to February 2010
Resident Concierge
AEROPOINT SECURITY ENTERPRISES, Boston, MA
Responsibilities consisted of tending to residents and customers needs and concerns, monitoring security
cameras, answering telephones in a polite and courteous manner, greeting and registering visitors and
guests and delivers packages/mail to residents mail boxes.
December 2005 to December 2007
Patrol Officer/Resident Concierge
U.S.SECURITY ASSOCIATES, Charlestown, MA
Responsibilities consisted of maintaining a safe environment for residents and guests, knowledge of emergency
Procedures, conducting courtesy/wellness calls for residents, offering perspective residents information on the
community, writing work orders for the maintenance staff and following up on resident service requests.
October 2001 to March 2005
Corporate Services Technician
BOSTON CAPITAL, Boston, Massachusetts
Responsibilities consisted of monitoring work influx and distribution. Operated the Canon 105 Image Runner
Digital Xerox machines and color Digital Xerox machines. Ordered stock and office materials. Fastback and velo
binding. Technical support for printers, fax, and copy machines. Dealing with copy cop on a weekly basis for special
copy request.
October 1999 to May 2001
Office Service Coordinator
DAVIS, MALM, & D' AGOSTINE, P.C., Boston, Massachusetts
Responsibilities consisted of coordinating the day-to-day operations of the department. Assume responsibility as
office services lead liaison to secretaries, attorneys, and legal assistants to assess production needs. Coordinate and
assist staff with respect to copy projects, faxing, distribution and conference set-up. Responsible for
vendor/contractor relations. Initiated cost saving measures.
February 1998 to October 1999
Law Office Assistant
SKADDEN, ARPS, SLATE, MEAGHER & FLOM, LLP, Boston, Massachusetts
Responsibilities consisted of a full range of duties including: Research on different cases for a Litigation/Corporate
Firm, faxing, copying mail, editing documents, correspondence/ fax management, page checking, FedEx tracking
through Powership, filing, billing and accounts payable.
October 1990 to January 1998
Law Clerk/Copy Specialist
PEABODY & BROWN, Boston, Massachusetts
Responsibilities consisted of assisting lawyers in matters of research and filing for cases with reference to bankruptcy.
Responsible for copying and knowing all phases of Xerox 1090, 5892, and 5385 machines and receiving, sorting,
delivering and stamping of incoming and outgoing mail.
November 1988 to October 1990
Cashier/Underwriting Assistant
COLONIAL MANAGEMENT, INCORPORATED, Boston, Massachusetts
Responsibilities consisted of receiving and prepping all incoming payments and reviewing qualifications for specific
accounts. Also responsible for contacting shareholders to solve discrepancies and answer questions, balancing
incoming payments to source documents on a daily basis, data entry or shareholder information and other general
duties.
December 1987 to November 1988
Credit Department
BANK OF NEW ENGLAND, Boston, Massachusetts
Responsibilities consisted of involved logging credit files in and out that were loaned to other departments, delivering
files to proper departments, extensive use of Lotus 123 and data entry.
July 1986 to November 1987
Mail Room/ File Clerk
FIDELITY INVESTMENT, Boston, Massachusetts
Responsibilities consisted of gathering and delivering mail and in time moved up to the Executive
Sales Department where I set up files for new accounts and updated current files and logged all files into a central
system using Lotus 123 and interdepartmental communications.
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