Scrum Master, Project/Program Manager

Skills

Ravinder K Rai (Reena)

253-***-****

Email ID: ad2x22@r.postjobfree.com

LinkedIn ID: www.linkedin.com/in/ravinder-kour-rai-807637220

Project management, project planning, project scope analysis, budget preparation, project development, team bonding, conflict management, client relations, cross-functional,

collaboration, agile methodology, project deadlines, cross-training skills, project goals and milestones, status updates, managing multiple projects, forecasting, testing, and presentations.

Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 9+ years of valuable expertise to forward company objectives. Attentive to detail with experience in managing, and coordinating projects, and programs. Experienced working with teams to accomplish short- and long-term project goals. Managed and monitored project costs. Adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented, hardworking, passionate, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excels through mentoring, training, and empowering teams to excel and perform.

Professional Work Experience

Education

Awards/ & Technical Certifications

HCLTech and client is Bristol Myers Squibb/Project manager 2022 - 2023, Princeton, New Jersey (Remote)

At Bristol Myers Squibb I worked on a merger and acquisition (M&A) project in the infrastructure domain. My role was to plan, design, and schedule phases for this project. Monitored project performance to identify areas of improvement and adjustment. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Directed resource, capacity planning, project scheduling & acquisition, risk management, migration, etc. I lead the migration of O365 consisting of teams, SharePoint, & one drive. Participated in pilot testing and revised programs based on feedback and results. Created and owned the migration plan for this IT infrastructure initiative. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Achieved project deadlines by coordinating with contractors to manage performance. Developed clear mitigation plans to handle risks and issues and resolved them within the given timeframe. Facilitated decision making among the senior stakeholders. I ran MBR and QBR meetings with C-Level executives and other project sponsors regarding the project timeline and health. Made sure all necessary reports were sent when needed to the stakeholders in a timely manner. Helped coordinate and manage communications between clients, vendors, external and internal technical teams. Successfully managed conflict and created conflict protocols to resolve them. Managed hypercare (Day1 and Day2) support, go live planning, and execution carefully, like a command center operation with the service desk. I worked with corporate communications and created a communications plan for the migration.

HCLTech and client is LinkedIn / Scrum Master/project manager 2021 - 2022, Sunnyvale, CA (Remote)

At LinkedIn, I worked on a process improvement and digital initiative. I also led the migration of digital inventory from a legacy system (Aspera) to service now (SNOW). Managed the relationship between infrastructure Business Operations (IBE) and vendors. Fine-tuned the old processes and procedures, optimizing the inventory management. Helped with selecting tools and picking the right tools to remediate the gaps and mismatches in the inventory. Helped Hardware asset management team to manage their inventory & forecast the quarterly consumption of Assets. Efficiently created monthly and quarterly reports from ServiceNow for inventory control and transparency. I coordinated with the vendors such as CDW and ZONES to track at VAR, in transit and in stock inventory. Developed, maintained, and documented a complete Hardware inventory workflow process. Worked with global teams in NAMER, EMEA, and APAC regions, regarding forecasts of CAPEX and OPEX budgets. Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure. Interacted with customers and clients to identify business needs and requirements. Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences. Built teams to address project goals and objectives for multiple projects. Monitored project progress, identified risks, and took corrective action as needed. Maintained open communication by presenting regular status updates to customers. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts. Reported regularly to managers on project budget, progress, and technical problems. Facilitated SAFe scrum events and supported my team during Scrum iteration events.

Saisi human capital and client is Tutor Eye / Scrum Master 2020 - 2021 Chicago, IL (Remote)

At Tutor Eye I led the launch and enhancement initiatives involving data driven work. Using APIs and services to fulfill multiple downstream. Consistently assisted the Product owner and team to review the user stories so that they are prepared for the upcoming sprint. Made sure that the product backlog items were on the right track. Led the grooming sessions on an ongoing basis to ensure that everything is ready for sprints as per the available capacity. Helped resolve impediments on daily scrum, to remove blockers for the team. Planned, facilitated, and led spring planning sessions to ensure that the sprint plan is transparently understood and aligned for all team members and made sure that the product owner is on the same page. Successfully, and effectively led scrum events to make sure the team stayed cohesive and motivated. Helped teams learn and grow via retrospectives session. Used metrics prepared materials for the team to showcase storytelling about how they are doing towards their commitments and how they are maturing together as a team.

Widenet consulting and client is HomeStreet Bank / Sr QA Analyst 2017 - 2019, Seattle, Washington (On Site)

Worked with Business analysists to gather requirements and create test scripts for Encompass 16.3.0.2, it was done without any functional requirements. Analyzed system requirements and created test plans and scripts. Manually executed test cases and verified results with the expected results. Prepared preconditioned data for both negative and positive testing of the application. Reported bugs in Bugzilla. Tracked the defects, prepared the documentation, and sent it for modifications to the development team. Analyzed quality and performance data to support operational decision-making. Created and revised procedures, checklists, and job aids to reduce errors. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity. Edited, proofed, and critiqued internal documents to improve clarity. Monitored KPIs to proactively address bottlenecks and quality issues. Collected and analyzed data to measure effectiveness of quality control processes. Recorded and organized test data for report generation and analysis. Documented and executed detailed test plans and test cases.

Manpower and client is C.H Robinson / QA Analyst 2014 - 2016, Eden Prairie, MN (On Site)

Analyzed the Business requirements & functional specification document to develop detailed test cases involved in setting up the test environment and test data. I performed data analysis for gathering test data. Performed manual testing for the entire application and reported the defects to the developer using Bugzilla. Retested the fixed bugs as well. Used excel pro as a repository to store the test cases. Performed cross browser testing to ensure compatibility of the application on different versions of internet explorer and Netscape. Generated weekly bug reports using Clear Quest for project meetings. Involved in Hardware configuration and maintenance for standalone PC’s and simple networks.

Green River College/Bachelor of Applied Management. Auburn, Washington U.S.A.

Dean’s list all quarters for my bachelor’s degree.

Certified SAFe 5 Agilist (SAFe)

Certified Scrum Master (CSM)

Certified Scrum at scale practitioner (CSASP)

Microsoft Certified Systems Engineer (MCSE)

Oracle Certified Professional (OCP) in Oracle 9i.

Microsoft Certified Professional (MCP)