Ahmed Abdulrazak

ad2x1p@r.postjobfree.com

+973******** LinkedIn: Ahmed Hajlaoui

Summary

Dynamic Operations Manager with more than 10 years of experience in F&B and team management. Strong business development, negotiation and key account management skills. Proven ability to achieve sales targets and significantly increase revenue and reduce costs. Results oriented, motivated and focused on customer satisfaction.Dedicated to upholding the highest standards of quality and customer satisfaction. Excited to contribute my skills and experience to a prestigious hotel and ensure the provision of exceptional food and beverage service.

Professional experience

Catering Operations Manager : August 2017 – Present Bahrain Airport Services.

Lead a team and oversee their daily activities.

Develop and implement sales strategies to meet and exceed monthly and annual sales targets.

Build strong relationships with existing customers and key accounts.

Negotiate contracts and agreements with customers,

maximize profit margins .

Reduce costs from 70% to 37%.

Restaurants Operations Director: 30/10/15 to 30/10/17 Reef Island Bahrain.

Achieve 40% product revenue growth in 6 months by planning and launching new key features.

Improve employee success rates in company tests and creating new leaders.

Establish targets, KPI’s, P&L, schedules, training, policies and procedures.

Improve production and productivity.

Comply with all health and safety regulations.

Maximize outlets profitability by ensuring portion control; monitoring accuracy of charges.

Food and Beverages Director: 1/11/12 to 30/09/15 Swiss-Belhotel Kuwait.

Led team in achieving sales targets, resulting in a 15% increase in revenue.

Develop customer loyalty program, resulting in a 20% increase in customer retention.

Implement cost-saving measures in inventory management, resulting in a 10% reduction in expenses.

Develop maximum profits through cost and labor control.

Ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.

Assure that all standard operating procedures for revenue and cost control are in place and consistently utilized.

Assistant F&B Manager: 10/09/2009 to 30/09/2012. Movenpick.

All Day Dining Manager: 09/08/08 to 01/09/09 Movenpick Resort /pre-opening. Tunis.

About me:

I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives. I always seek to achieve a high standard in whatever work I undertake. I am well organized with a clear and positive approach to problem solving.

My Life Philosophy:

Hospitality is about creating a warm and welcoming environment and I strive to exceed expectations every day.

Education:

Bachelor degree in hotels business and hospitality management-University. Tunis

Languages:

French Native

Arabic Native

English Fluent

Skills & Accomplishments :

Include implementing cost-saving measures, developing customer loyalty programs, and receiving recognition for leadership excellence. Passionate to grow and develop self and others, strategic, creative, and able to communicate effectively. Adaptability to thrive in a busy and high pressure environment.

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