Administrative Assistant Customer Service
Resume:
Imelda Gonzalez
Compton, CA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Bell Dental Group - Bell, CA
September 2023 to Present
Duties included and not limited to: Greet Patients, Answer multiple phone calls, schedule appointments, collect deductibles, verify eligibility, EMR, scanning, faxing, claim information, coding, sterilization, room cleaning, triage, basic terminology of instruments. Medical Administrative Assistant/ office manager
Karen Kim M.D. - Los Angeles, CA
May 2020 to Present
Front office duties are but not limited to:
Greet patients in a timely professional manner, the ability to schedule properly for physician. Ability to communicate in stressful environment. Collect proper intake documents along with insurance company card and Identification. Scanning, printing, shredding data entry, answering of phone calls. Received mail and package delivered to the office. Distributing medical records, shipping or faxing records. EHR system experience.
Back office duties are but not limited to:
Greeting patients as they are called in to triage room for vitals, blood pressure check, height, weight, pulse, respiration all logged in EHR chart. Performance of electrocardiogram (EKG) as deemed by provider, blood draws, vaccines, ear lavash, suture removed, stich removal, wound care assessment. Pre- op forms ready for patients clearance, referrals, cologuard, sleep study, prior authorization for medication through cover my meds, prescribing, calling laboratory to pick up specimens. Clean and properly dispose of equipment. Assist allergist with her allergy shot pt, patch testing, asthma testing. Sr. Executive Assistant/ customer service representative American Marketing Alliance Corporation - Santa Fe Springs, CA June 2017 to Present
Duties include but not limited to: providing excellent customer service in a high end mortgage company. Answering multiple phone lines, Scheduling Appointments, Planning Marketing events, setting up IT with information for new hire emails, making bank deposits, processed payroll, kept inventory of supplies, end of the year president taxes and company taxes, collected borrower info such as copy of Identification Social Security, w-2, taxes, took initial application for borrowers information. Etc Front Office Medical Assistant
Walter E. Stevens J.R. M.D. - Upland, CA
July 2010 to July 2011
Duties included but not limited to: Promoting excellent customer service, Greeting patients, Answering Multiple phone lines, scheduling new patient intake appointment, filing, back office assisting with pre-op orders... Prescription and pre surgery assisting... Education
Medical Admin. Assistant in Nursing
Riverside City College - Riverside, CA
June 2009 to March 2010
High school or equivalent in High school diploma
Buena Vista Continuation High School - Chino, CA
June 2004 to June 2007
None
Skills
• Microsoft Office (5 years)
• Microsoft Powerpoint (5 years)
• Microsoft Outlook (5 years)
• Event Marketing
• Multi-line Phone Systems (5 years)
• Personal Assistant Experience
• Marketing (2 years)
• Recruiting
• Event Planning
• Account Management
• Public Relations
• Office Administration
• Insurance Verification
• Office Management
• Medical Scheduling
• EMR Systems
• QuickBooks
• Triage
• Medical Receptionist
• Medical Office Experience
• Laboratory Experience
• Vital Signs
• HIPAA
• Patient Care
• Medical Records
• Phone Etiquette
• Medical Coding
• Medical Billing
Certifications and Licenses
Certified Medical Assistant
June 2010 to Present
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