* * * * *

Makgama Adelina

Mbatha

Date of Birth: 03 Feb 1984

Nationality: South African

Marital Status: Married

Dependents: 2

Driver’s License: C8

Languages: English, IsiZulu, Sesotho

and French

Notice period: 30 days.

Health: Good

Residential Area: Highlands

North/Norwood, JHB, 2192

Cell: +276*-****-***

Email: ad2x1h@r.postjobfree.com

ABOUT ME

I am a highly motivated individual

and results driven with a passion for

continuous growth and years of

successful experience in diverse

industries. I excel in articulating

complex ideas fostering more

impactful and clear

communication with solid

leadership skills and have the ability

to generate new ideas, analyze

and resolve problems. I also learn

fast and adapt easily to change. I

carry out my work with very

evident, consistent levels of

integrity and dedication.

SKILLS

COMPUTER SKILLS

- Word

- Excel

- Outlook

- PowerPoint

TERTIARY EDUCATION

Started, 2022-2024(3 Years Degree)

BACHELOR OF BUSINESS ADMINISTRATION- 360 CREDITS-NQF7 Regenesys Business School

• Strategic Management 1 - completed.

• Human Resource Management 1 - completed.

• Project Management 1 - completed.

• Financial Management 1 - completed.

• Marketing Management 1 - completed.

• Economics 1 - completed.

• Strategic Management 11 - completed.

• Human Resource Management 11 - completed.

• Project Management 11 - completed.

• Financial Management 11 - completed.

• Marketing Management 11 - completed.

• Economics 11 - completed.

• Business Law-2024

• Research Methodology-2024

• Project Management 111-2024

• Information & Communication Technology-2024

• Strategic Management 111-2024

TERTIARY EDUCATION

Completed, 2023

CERTIFIED SAFe 5 Agilist CERTIFICATE

CERTIFIED SAFe POPM CERTIFICATE

CERTIFIED SAFe DevOps CERTIFICATE

CERTIFIED SAFe 5 Scrum Master CERTIFICATE

The Scaled Agile Framework® (SAFe®)

TERTIARY EDUCATION

Completed, 2020

BUSINESS ENGLISH CERTIFICATE

Wits Digital CAMPUS-UNIVERSITY

TERTIARY EDUCATION

Completed, 2019

NATIONAL DIPLOMA: OFFICE ADMINISTRATION- 360 CREDITS-NQF L6 THE INSTITUTE OF CERTIFIED BOOKKEEPERS

• Business and Office Administration 1

• Communications/Business Literacy

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OTHER

Havetech College

Call Centre certificate

Rosebank College

Office Admin certificate

REFERENCES

HONEY FASHION ACCESSORIES

LEANNE TAVENDALE

HR MANAGER

TEL: (010-***-**** EXT 3607

AQUARIUS UNDERWRITING

MANAGERS

MRS SANDRA VAN DYK

UNDERWRITTER Manager

TEL: (011-***-**** EXT 2004

AVENG GROUP HEAD OFFICE

BERYL TOZZI

LINE MANAGER

TEL: 011-***-****

ITHUBA LOTTERY HEAD OFFICE

LUNGI BUTHELEZI

FACILITIES MANAGEMENT

TEL: (011-***-****

ABSA-BARCLAYS

ZANELE MOTLOUNG

ACCOUNTS MANAGER

TEL: (010-***-****

LIBERTY HEAD OFFICE/LAI

Stuart Wenman

LAI CEO

TEL: 082-***-****/011-***-****

• Bookkeeping to Trail Balance

• Marketing Management and Public Relations

• Cost and Management Accounting

• Business and Office Administration 2

• Business Law and Administrative Practice

• Human Resources Management and Labour Relations

• Economics

• Business and Office Administration 3

• Financial Accounting

• Management and Administrative Practice

EDUCATION

(2007)

GRADE 12-NATIONAL SENIOR CERTIFICATE

STC COLLEGE

• English

• Sesotho

• Economics

• Business Economics

• Geography

• Industrial Orientation

• Supervision

EXPERIENCE

(Aug 2022 - Current)

PRODUCT OWNER/ SCRUM MASTER

LIBERTY HEAD OFFICE

• Managing prioritized features in the backlog.

• Ensure that products are delivered successfully in increments.

• Collaborating with the product management team, architectural design team and others on roadmap prioritization and product vision.

• helping the team to have a clear vision and remove or prevent impediments.

• Represents the customer and sets priorities.

• Ensuring close collaboration with development team and vendor is consistent.

• Work with a cross-functional team in planning a product release.

• Liaison between business and IT analyst and developers in prep for deployment.

• Ensure visibility of Epics, Features, Stories and Tasks on Azure platform.

• Providing update to LAI Exco team on various Features and Sprints we are working on.

• Prioritize risk or bugs resolution on behalf of the team.

• Tracks progress towards the release of a product.

• Addressing team dynamics/coaching teams on SAFe methodologies. ad2x1h@r.postjobfree.com Adelina Mbatha +276*-****-*** 3 P a g e

• Load change request on remedy system for QA/AR Tech Stack team.

• Ensure relevant data is provided prior to committing to testing.

• Managing capacity for the Quality Assurance team and AR tech Stack.

• Fostering transparence and identifying bottlenecks within teams.

• Define user stories, acceptance criteria and story points.

• Validate PI objectives and Iteration goals.

• Facilitating daily stand up/daily sync.

• Ensure that the team adheres to the scrum framework and values.

• Establishing an environment where the team can be effective in delivering and completing features/projects per iterations. Reason for leaving: Professional growth and Work opportunities. EXPERIENCE

(April 2018 - July 2022)

EXECUTIVE SECRETARY/SCRUM MASTER

LIBERTY HEAD OFFICE

• Supporting the LAI CEO, in country MDs and LAI Directors

• Scheduling appointments/Booking meeting rooms and scheduling sessions via teams.

• Planning, Organizing, and managing events for LAI staff.

• Co-coordinating LAI events for MDs when in SA

• Preparing presentation packs for meetings on uploading them on Diligent system.

• Scheduling Exco meetings and taking minutes.

• Processing invoices for payments on SAP system

• Managing the CEO's diary daily and other directors

• Scheduling and taking minutes for LAI Health Exco meeting.

• Scheduling and taking minutes for Risk and Audit committees.

• Facilitating ceremonies and Coordinating projects for the Human Capital team as I'm their certified Agile Scrum Master

• Arranging travel-Booking of flight, accommodation and car hire for HODs and Managers

• Raising purchase orders for all LAI Exco members

• Processing payments, Ordering of stationery

• Organizing Gift hampers for all staff and Exco members in SA and outside the country.

• Assisting with on and off boarding of employees

• Scrumming for various teams on different projects. Reason for leaving: Professional growth and Work opportunities. EXPERIENCE

(April 2017 - March 2018)

EXECUTIVE ADMINISTRATIVE ASSISTANCE

LIBERTY HEAD OFFICE

• Supporting 1 Executive and 6 HODs in GRES

• Scheduling appointments/Booking meeting rooms

• Co-coordinating catering

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• Preparing presentation packs for meetings

• Managing Risk and compliance Div. Director's diary daily and other HOD's diaries

• Creating presentation templates for different committees in GRES

• Taking minutes for different committees and circulating them accordingly

• Updating the dashboard on SharePoint for HODs

• Arranging travel-Booking of flight, accommodation and car hire for HODs and Managers

• Planning, Organizing, and managing events for GRES.

• Raising purchase orders for all Exec Directors & HODs

• Processing payments, Ordering of stationery

• On and off boarding of employees

• Governance Administration - complete contract data sheets, contract Questionnaires; ensure correct signatories adhered to requirements.

• Supporting internal project

• Ensure quick turnaround of MSA and SOW with relevant stakeholders.

• Coordinating projects when required

Reason for leaving: Professional growth and Work opportunities.

(Sept 2015 – Oct 2016)

TRANSITION PROJECT ADMINISTRATOR/ MIGRATION ANALYST ABSA-BARCLAYS

• Managing a portfolio of clients and setup calls for the transition from existing online banking to the new channel - barclays.net.

• Being a client point of contact through their transition journey.

• Capturing and making changes on their profile

• Handling client's queries and complaint

• Analyzing client data and assisting with their registration process

• Explaining benefits of the migration to the new system

• Updating relevant system with new data

Promoted to migration analyst

• To complete data analysis of existing legacy channel setup (cash focus, BIO, BII, mailbox and local banking) in order to understand client requirements and map across to a barclays.net

• Gather and record missing info from the client.

• Knowledge of SharePoint

• Collect and collate data, analyze information, identify trends, and provide reports and recommendations.

• Apply processes to improve data validation across service delivery system in line with operational targets.

• Support any issues raised by customers and resolve them where possible.

• Support completion of project to timescales.

• Ensure adherence to process & policy.

• Respond professionally to client queries, ensure info given is accurate.

• Comply with specified SLA’s.

• Liaising with bankers regarding client's accounts and filing of client's docs.

• Escalate unresolved problems and complex queries raised by customers.

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• Collecting, preparing client data, and sending them off to Mumbai for registration

Reason for leaving: Contract.

(Feb 2015 – Aug 2015)

FRONY OFFICE COORDINATOR/PA TO CEO

ITHUBA LOTTERY HEAD OFFICE

• Screening calls, taking messages and query handling

• Arranging refreshments for CEO and HODs for meetings

• Respond to written and telephone enquiries.

• Manage and schedule all meetings for the CEO.

• Making travelling arrangement

• Handling confidential doc for the CEO

• Managing CEO’s manual and electronic diary

• Typing of minutes and distributing them

• Providing admin support to other managers

• Organising events for staff and HODs

• Ordering of stationery and groceries

• Oversee the facilities and utilities in the boardrooms and ensure the rooms are in working order/handling petty cash.

• Supervising tea ladies and cleaners

• Perform other related duties as requested by the CEO. Reason for leaving: Tempt Assignment

(Aug 2013 – Aug 2014)

RECEPTIONIST/SWITCHBOARD

AVENG GROUP HEAD OFFICE

• Taking ownership of all reception duties, which include liaising with staff, clients and all walk-in clientele as well as operating a busy switchboard.

• Liaising with buying dept. and requesting for quotes.

• Monitoring and processing all requisitions.

• Preparation of presentations packs for HODs when required.

• Booking of boardrooms

• Filling of all invoices

• Calendar management for all HODs in block A (IT Dept.)

• General admin including filing, binding of doc, faxing, scanning, and copying.

• Ordering of stationery and groceries for block A (IT Dept.)

• Monitoring, coordinating, and managing repairs for the whole block. Reason for leaving: Contract.

(May 2012 – May 2013)

REPTIONIST / ADMIN & CUSTOMER SERVICE CLERK

AQUARIUS UNDERWRITING MANAGERS

• Answering switchboard

• Liaising with staff & brokers

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• Maintain data base of all brokers.

• Managing the CEO’s electronic diary

• Liaising with brokers

• Booking meetings for Managers

• Opening and sorting of daily incoming mail

• Sourcing and ordering stationery.

• Solve or escalate customer queries.

• Writing reports for underwriters

• Receive and sending of documents.

• Updating the inventory spreadsheet daily

• Handling queries and escalating with underwriters

• General Admin duties

• burning of cd’s and programing them

• Assisting claims dept. to process claims when required. Reason for leaving: Was offered a position closer to home.

(Oct 2007 - Oct 2011)

RECEPTIONIST / SWITCHBOARD

HONEY FASHIONS ACCESSORIES

• Front office management

• Managing main switchboard, taking messages, passing on to the relevant people

• Ensuring knowledge of the staff movement in and out of the organisation welcoming clients

• Assisting the warehouse with invoicing

• General administrative and clerical support

• Book and manage meeting rooms.

• Organise refreshments for meetings.

• Record and relay messages accurately

Promoted to sales office administrator.

• Screen & directing calls.

• Handling leads, data capturing, scanning printing& mail merge.

• Collate & bind into 3 different letterheads / templates. ordering of stationery & name badges

• Updating sales file daily sending (SMS) out to the field daily

• Request stock for hampers, booklet (manuals) for CEO & Executives

• Booking of flight & accommodation arrangements for team leaders globally

• Organizing birthday & recognition gifts for staff, SC, and team leaders

• Co-ordinating catering, merging of sale consultant certificate.

• Daily practical task like copying faxing, dealing with queries from customers.

• Preparing boardrooms for meetings and refreshments Reason for leaving: Retrenchment.

Contact this candidate