Detra Bush

*** * ********* ***

Clifton Heights, PA 19018

United States

267-***-****

Email: ad2x1f@r.postjobfree.com

Objective: To obtain a rewarding position that offers potential for growth towards a positive and productive career:

Skills: Exceptional customer service skills; patient experience training (AIDET) problem solving; EPIC NextGen; Invision & Sorian systems. Superior customer and patient experience and excellent knowledge of hospital policies and procedures.

Experience:

2020- present

Administrative Secretary

Taking Time to Care

Answer all incoming calls

Register students for class

Prepare binders for courses

Verify all start of Care paperwork for services

Contact employees about needed paperwork and updates to files Enter all information in computer system

Process Payroll

Manage employee time sheets

Grade tests

Manage home health aid schedules

License renewals

Manage Unemployment benefits

Answer all incoming calls

Conflict resolution

Data entry

Desk Top Solutions

Product Coordinator

4/2018-3/2020

Scheduled and delivered all preordered hospital supplies: Managed all incoming products for distribution:

Managed inventory and all require logs for distribution: Managed payroll, invoices and all customer inquires: 02/2018- Mainline Health-Protocol temp Agency

Customer Service Specialist

Register patients coming into the emergency department oat all MLHC facilities as well as various departments through-out the health system in EPIC EMR system Utilized hospital EMR system, verify insurances using Navinet. Collect co-pays and patient balances. Abstract and scan referrals, clinical data,

(Lab, Medical Imaging, & Diagnostic Test results)

Scan and upload all faxes and incoming mail into the EMR system with accuracy and detail.

Process all medical records requests from various physician offices, state agencies and attorneys.

Collect all incoming mail and distribute to correct areas. Answer incoming calls and schedule appointments as needed. 12/2015-02/2018- ( Protocol) Mainline Health-Pre-Procedure Scheduling Radiology Scheduling Specialist/Call Center

Patient Service Representative-IV

Answer a high volume of patient calls

Utilize scheduling system EPIC with EMR capabilities to schedule appointments Instruct and guide patients through the procedure process answering any pertinent questions or concerns.

Process all radiology and imaging procedures.

Provide non-clinical pre-operative instructions and directions Ensure that all pre-operative pre-certifications, and test results are completed prior to scheduling.

Handle high call volumes within the call center providing conflict resolution Obtain financial and insurance information for all payers Knowledge of pre-authorization and referrals

Other responsibilities as required

Protocol ( Mainline - Medical Records Specialist)

06/2015-12/2015- Temp Position

Entered pertinent medical information into EPIC system Verified all patient records and uploaded in EPIC

Sorted and scanned all incoming faxes

Coordinated and processed all medical record requests Maintained all confidential and personal information followed HIPPA policies and obtained appropriate signatures for all requests 5/2014- 10/2014

Office Assistant: Dr. Scott Jaeger -

Orthopedic Surgeon: Summer Employment

Registered and scheduled appointments.

Collected copayments

Managed all medical records

Authorized all radiology appointments

Verified Insurances, coordinated depositions

High School Diploma-06/2015-

Christiana High School-Business Ethics Major.

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