Customer Service Data Entry
Resume:
Detra Bush
Clifton Heights, PA 19018
United States
Email: **********@******.***
Objective: To obtain a rewarding position that offers potential for growth towards a positive and productive career:
Skills: Exceptional customer service skills; patient experience training (AIDET) problem solving; EPIC NextGen; Invision & Sorian systems. Superior customer and patient experience and excellent knowledge of hospital policies and procedures.
Experience:
2020- present
Administrative Secretary
Taking Time to Care
Answer all incoming calls
Register students for class
Prepare binders for courses
Verify all start of Care paperwork for services
Contact employees about needed paperwork and updates to files Enter all information in computer system
Process Payroll
Manage employee time sheets
Grade tests
Manage home health aid schedules
License renewals
Manage Unemployment benefits
Answer all incoming calls
Conflict resolution
Data entry
Desk Top Solutions
Product Coordinator
4/2018-3/2020
Scheduled and delivered all preordered hospital supplies: Managed all incoming products for distribution:
Managed inventory and all require logs for distribution: Managed payroll, invoices and all customer inquires: 02/2018- Mainline Health-Protocol temp Agency
Customer Service Specialist
Register patients coming into the emergency department oat all MLHC facilities as well as various departments through-out the health system in EPIC EMR system Utilized hospital EMR system, verify insurances using Navinet. Collect co-pays and patient balances. Abstract and scan referrals, clinical data,
(Lab, Medical Imaging, & Diagnostic Test results)
Scan and upload all faxes and incoming mail into the EMR system with accuracy and detail.
Process all medical records requests from various physician offices, state agencies and attorneys.
Collect all incoming mail and distribute to correct areas. Answer incoming calls and schedule appointments as needed. 12/2015-02/2018- ( Protocol) Mainline Health-Pre-Procedure Scheduling Radiology Scheduling Specialist/Call Center
Patient Service Representative-IV
Answer a high volume of patient calls
Utilize scheduling system EPIC with EMR capabilities to schedule appointments Instruct and guide patients through the procedure process answering any pertinent questions or concerns.
Process all radiology and imaging procedures.
Provide non-clinical pre-operative instructions and directions Ensure that all pre-operative pre-certifications, and test results are completed prior to scheduling.
Handle high call volumes within the call center providing conflict resolution Obtain financial and insurance information for all payers Knowledge of pre-authorization and referrals
Other responsibilities as required
Protocol ( Mainline - Medical Records Specialist)
06/2015-12/2015- Temp Position
Entered pertinent medical information into EPIC system Verified all patient records and uploaded in EPIC
Sorted and scanned all incoming faxes
Coordinated and processed all medical record requests Maintained all confidential and personal information followed HIPPA policies and obtained appropriate signatures for all requests 5/2014- 10/2014
Office Assistant: Dr. Scott Jaeger -
Orthopedic Surgeon: Summer Employment
Registered and scheduled appointments.
Collected copayments
Managed all medical records
Authorized all radiology appointments
Verified Insurances, coordinated depositions
High School Diploma-06/2015-
Christiana High School-Business Ethics Major.
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