Elizabeth Dutcher

Austin, TX *****

ad2x17@r.postjobfree.com

512-***-****

Objective:

Results-driven customer service representative with extensive experience seeking a challenging position in a dynamic organization to utilize my skills and leadership abilities.

Summary:

Highly skilled and organized team player with a diplomatic and tactful approach towards clients and coworkers. Demonstrated ability to thrive in fast-paced environments and meet deadlines. Excellent communication and interpersonal skills, with a strong focus on providing exceptional customer service. My career has ranged from Fortune 500’s to startups. Proven track record of building and maintaining positive relationships with clients. Adaptable and flexible, with the ability to transcend cultural differences.

Work Experience:

Meta Social Media Ambassador

Meta - Austin, TX

September 2022 to November 2023

- Provide exceptional tech support for Meta Quest products through various social media platforms, ensuring customer satisfaction and problem resolution.

Office Administrator

Mike’s Lawn Care

December 2005 to Present

- Handle incoming calls and emails from residential and commercial customers, addressing inquiries and resolving issues promptly.

- Manage daily schedules, coordinating appointments and ensuring efficient operations.

- Administer employee payroll, ensuring accurate and timely processing.

- Manage tax software and billing duties, maintaining accurate records and ensuring compliance.

Internal Software Server Diagnostic Services Home Depot Server Center April 2016 to August 2017.

- Assisted store management in ensuring smooth server operations, troubleshooting and resolving technical issues to minimize downtime. Guest Experience Specialist/Office Management Walks LLC December 2017 to March 2020

- Provided exceptional guest experience, ensuring customer satisfaction and resolving any concerns or issues.

- Assisted with office management tasks, including scheduling, data entry, and administrative support.

Program Assistant

Apple

April 2015 to August 2016

- Processed mail, waitlist applications, and provided clerical support for various departments, ensuring efficient operations.

- Performed client intake and data entry, maintaining accurate records and ensuring data integrity.

Education:

McLennan Community College 1997-1998

Austin Community College 1998-1999

Skills:

- Exceptional customer service, with a focus on building positive relationships and exceeding customer expectations.

- Strong communication and interpersonal abilities, with the ability to effectively communicate with diverse individuals.

- Leadership and team-building skills, with a proven track record of fostering collaboration and achieving team goals.

- Organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

- Proficient in social media platforms, leveraging them to provide efficient and effective customer support.

Certifications:

- Customer Service

- Help Desk

- Call Center

- Client Services

- Customer Experience