SAM GHOSH

Product Owner

PROFESSIONAL PROFILE

25+ years of experience in the Information Technology industry in Product Ownership, Business Analysis/Strategic Initiatives, Project Management, Requirements Analysis, SDLC, Lean Six Sigma Process Improvement and Process Implementation.

SPECIALIST IN

Product Ownership

In-depth knowledge of Agile Development Methodologies (SCRUM), Scaled Agile (SAFe), Rational Unified Process (RUP), data modeling and mapping, design using UML

Requirements Analysis

Expert in all phases of SDLC

Business Analysis and Enterprise Strategic Initiatives

User Interface designing and prototyping for web applications on mobile (iOS/Android), tablet and desktop

CRM and Campaign Management

Project Management

Lean Six Sigma Process Improvement (Green Belt training)

Industry Exposure: Retail, Service, Hospitality, Tourism, Telecommunication, Airline/Travel and Healthcare

EDUCATION

Master of Business Administration (M.B.A.) in Information Systems and Marketing (2002), Univ. of South Florida, Tampa

Bachelor of Engineering (B.E.) in Electrical Engineering, IIT Roorkee, Roorkee, India (1994)

EXPERIENCE HISTORY

Synchrony Financial, US (Aug’23 – Till Date)

Roles: Product Owner/Train Lead

Product Owner on Agile Release Train for Synchrony Financial, supporting the CareCredit portfolio of products assisting in defining, handling, prioritizing, and coordinating features across the ecosystem

Executive and Senior Leadership Presentations

Working closely with the Program Managers in defining features and epics for the ART

Identifying and alignment of teams’ objectives

Feature refinement with coordination among various teams

PI planning and prioritization of features

Reporting and Feature tracking in Jira Align/Jira

TOOLS: Jira Align, Jira, Confluence, MS Office

Lululemon, US (Mar’22 – July ‘23)

Roles: Product Owner

Product Owner for Lululemon’s ATG Ecommerce Platform, defining, handling, prioritizing, and coordinating items across the ecosystem with integration to Platform components

Executive and Senior Leadership Presentations

Identifying and alignment of team’s objectives

Decomposition of Epics into Stories and tasks

Backlog grooming of epics and stories

Sprint planning and prioritization of stories, tasks and bugs

Testing of various components and services using Postman collection

Assist with System integration testing and UAT

Authoring and Review of Stories, Acceptance Criteria and Test suite

Jira hygiene using JQL

Defect tracking and resolution of bugs

TOOLS: Jira, Confluence, Visio, MS Office, ATG BCC, ATG CSC

PwC Global, US (Mar’21 – Feb’22)

Roles: Product Owner / Sr. Business Analyst

Product Owner for PwC’s Global Data Platform in the Microservices Team (Azure, AWS), handling, prioritizing, and coordinating items across the ecosystem with integration to Platform components

Product Owner for PwC’s Global Data Platform in the Platform Shield Team, handling, prioritizing, and coordinating items across the ecosystem

Executive and Senior Leadership Presentations

Identifying and alignment of team’s objectives using Scaled Agile (SAFe) Framework

Decomposition of Epics into Stories and tasks

Backlog grooming of epics and stories

Sprint planning and prioritization of stories, tasks and bugs

Testing of various components and services using Postman collection

Assist with System integration testing and UAT

Authoring and Review of Stories, Acceptance Criteria and Test suite

Release Management using Azure Dev Ops

Jira hygiene using JQL

Defect tracking and resolution of bugs

TOOLS: Jira, Jira Align, Confluence, Visio, MS Office, Postman, Azure Dev Ops

DARDEN Inc, Orlando, FL (July’11 – Mar’21)

Roles: Lead Business Analyst, Project Lead, Product Owner, Business Process Analyst

Current PO/Lead BA for Darden’s Digital Platform initiatives, including All Mobile Apps, Desktop and Mobile Websites, CRM and Campaign Management

Product Ownership of the Digital platform for 5+ years

Elicit and define requirements for IT projects around system implementation for Darden’s Digital Platform, POS systems, CRM and Campaign Management systems

User Interface design, wireframes, mockups and prototypes for web applications on mobile apps, mobile devices (iOS/Android), tablet and desktop

Identify process impacts and create new processes to support the technical implementation

Analyze and improve various processes as related to the functional areas of the company, especially Marketing, Supply Chain, Total Quality, Restaurant Operations, Business Analytics and Information Technology

Coaching and mentoring of new business analysts/business process analysts

Systems Integration Testing and User Acceptance Testing

User Training of ATG-BCC, Endeca-EM and WebContent Management tool

Green- Belt training on Lean Six Sigma Tools and Methodologies for Process Improvement

Requirements definition using Agile, waterfall and use case methodologies.

Project Leadership activities for multiple projects

Process Improvement using Lean Six Sigma Tools

Data Analysis using PL-SQL, Minitab, MsExcel

Executive and Senior Leadership Presentations

SKILLS:

oRequirement gathering (SRS, Use Cases, User Stories), Wire-framing, Screen Mockups, Prototypes, Functional and Non-functional requirements

oBusiness User Expertise on ATG ecommerce platform, ATG-BCC, Endeca Suite, WebContent Management

oCRM systems comprising Siebel’s MGD, vendor’s Marketing Mart

oCampaign Management using the Adobe platform

oRequirements, System/UAT Testing and Defect Management using HP-ALM

oProject Management – SDLC activities, Resource & Budget Management, Project Planning and Execution, Status Reporting, PMO compliance, Vendor Management

oLean Six Sigma Process Improvement, Process Mapping and Improvement

oData Analysis and SQL reporting

TOOLS: Visio, Balsamiq, iRise, ATG eCommerce Suite, Endeca EM, HP ALM, MS-Project, Minitab, Adobe

Guidewell (formerly Florida Blue), Jacksonville, FL (June’20 – Dec’20)

Role: Business System Analyst (Part-time)

Current Sr. BA for Guidewell’s new Payment Processing eXperience application

Elicit and define requirements for IT development team around system implementation for Guidewell’s new payment platform

Detailed User Stories, requirements definition and clarifications, research & analysis for the Agile Development team

Identify process impacts and create new processes to support the technical implementation

Coaching and mentoring of new business analysts/business process analysts

Systems Integration Testing

Requirements definition using Agile methodology

Data Analysis using PostgreSQL and Mongo DB

Executive and Senior Leadership Presentations

SKILLS:

oRequirement gathering (BRS, User Stories), Functional and Non-functional requirements

oTest case definition

oData Analysis and SQL reporting

TOOLS: MS Office, Visio, Rally, pgAdmin, NoSQLBooster for MongDB, Splunk

DISNEY PARKS and RESORTS, Lake Buena Vista, FL (Oct ’10 – June ’11)

Role: Business Analyst Lead/SCRUM Master

Worked as a Business Analyst LEAD in SCRUM environment on one of Disney’s top secret projects that would provide a next generation experience for Disney’s guests.

Led a team of 10 Business Analysts, reviewing User Stories, Wire Frames and Comps to create the Acceptance Criteria, authored the various user stories, assisted in wireframes, comps and design; performed testing and coordinated the development and testing efforts between the various project groups

SKILLS: Team Management using SCRUM Techniques, Requirement gathering, Wire-framing, System Specifications, User Communication, Test coordination, Visio, MS Office applications, JIRA, WIKI, Ms-Sharepoint, JBehave.

PHYSICIAN WEIGHT LOSS CENTERS®, Winter Garden, FL (May’09 – June ’11)

Role: Owner and Director

Owned and operated a medical weight loss clinic

Expert is all aspects of operating and running a successful business for over 2 years

WYNDHAM VACATION OWNERSHIP, Orlando, FL (May’06 – Oct ’08)

Role: Sr. Business Analyst

Worked with the business partners (Sales & Marketing, Accounting & Finance, Legal, Hospitality, Owner Services, Resort Operations) to define the current and future process flows with process changes, capture the business issues and needs, propose IT solutions and capture business requirements for the project in the form of JAD sessions/workshops, analyze the requirements into system specifications and use cases using UML, perform GAP analysis of the existing and new changes, working with the vendors to coordinate requirements, designing the wire-frames, creation of logical data model and assisting the data architects in database design, assisting the IT design and enterprise architecture groups, implementing the various business processes in conjunction with the Program Manager, coordinating the development and testing efforts between the various project groups, proper testing & documentation using Mercury Quality Center – TestDirector and using SQL to extract data for analysis and reporting, using BRIO reporting.

Developed various Marketing surveys including creation, delivery and analysis of the data using SQL and presentation of the results.

Involved in the project for implementing Best Practices for Business Analysis in the organization and instrumental in the transition plan for Agile Development methodology using SCRUM.

SKILLS: Business Process Definition, Requirement gathering, System Specifications, User Communication, Test coordination, Vendor Relationship, IBM RequisitePro, Rational Software Modeler, Websphere Business Modeler, Clearcase and ClearQuest, Visio, MS Office applications, TestDirector, Sqlplus (Oracle 9i, 10g), Documentum (Content Management), BRIO/Hyperion, MS Sharepoint, Webservice, C#/.NET

VERIZON DATA SERVICES, Tampa, FL

Role: Sr. Business Analyst (Oct’97 – Jul’10)

Conducting requirement gathering Sessions for eSAP (Enterprise Service Activation Platform), translating the business requirements into system specifications and requirements, writing the various use cases, assist in database design, performing testing and coordinating the development and testing efforts between the various project groups, release management of the various packages into the different environments.

Conducting requirement gathering Sessions for VNM (Verizon Network Management), translating the business requirements into system specifications and requirements using UML, writing the various use cases, assist in database design, coordinating the development and testing efforts between the various project groups, release management of the various packages into the different environments and using SQL to extract data for analysis and reporting. I am also responsible for all client interactions on a regular basis.

Requirements Analysis and testing for eCMS (Enterprise Contract Management System)

AWARDS

Darden Brilliance Award – RSC Star award, June 2016

Darden’s ASAP Award for Digital Platform Requirements, March 2016, July 2020

Darden’s ASAP Award for Digital Platform Implementation, January 2014

Certificate of Excellence from Verizon Data Services, June 2000 and May 2004.

AFFILIATIONS

Toastmasters International

IIBA

ASQ

CONTACT

Phone: 813-***-**** OR Email: ad2x06@r.postjobfree.com

Address: 2051 Black Lake Blvd, Winter Garden, FL. 34787

Contact this candidate