Mollie Lobel-Hawkins

**** ******** *****

Grapevine, TX 76051

352-***-****

EXPERIENCE

Barger & Associates Insurance Agency

Insurance Agent/Customer Service Rep, Southlake, TX

January 2022 -present

●Resolve questions/issues which do not require an agent’s license and refer to appropriate areas if needed.

●Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

●Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where coverage previously was bound by a licensed representative.

●Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.

●Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.

●Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

●Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

●Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail

●Strong written and verbal communications skills, with ability to produce communications and other materials that are effective and of a professional nature

●Exhibit a high level of professionalism and excellent interpersonal skills

PROPERTY MANAGER

Spring Valley Apartments, Euless, TX

April 2008 – January 2022

●Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.

●Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.

●Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.

●Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

●Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping

●Maintains building systems by contracting for maintenance services and supervising repairs.

●Secures property by installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.

●Prepares reports by collecting, analyzing, and summarizing data and trends.

●Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

●Computer proficiency in MS Office (Outlook, Word and PowerPoint) and general knowledge of Excel

●Strong analytical skills and effective problem solving skills coupled with the ability to work independently and effectively manage concurrent tasks

●Ability to independently prepare accurate and detailed monthly financial reports

EDUCATION

Buchholz High School, Gainesville, Florida 1999

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