Human Resources Customer Service

Susan Jaworski

Warren, MI ***** • 586-***-**** • ad2wzc@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Office Management

Customer Service

Inventory Control

Billing

Bookkeeping

Human Resources

Work History

Human Resources Manager, 04/2020 to 12/2023

Walmart – Chesterfield, MI

Maintained company compliance with local, state, and federal laws, in addition to established organizational standards

Monitored and handled employee claims involving performance-based and goal setting with their career path.

Maintained weekly schedule, PTO and attendance exceptions for over 350 associates. Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Academy Coordinator, 02/2017 to 04/2020

Walmart – Clinton Township, MI

Scheduled Newly promoted Department and Salaried Managers training for 28 stores Arranged all travel arrangements necessary for associate to attend training Maintained attendance, rosters and payments for per diem expenses Developed action plans addressing identified gaps in associate performance data, resulting in targeted interventions leading to improved outcomes over time. Back Office Associate, 05/2012 to 02/2017

Walmart – Clinton Township, MI

Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.

Proactively identified potential risks associated with transactions which helped avoid costly errors. Managed daily data entry and kept clerical information accurate and up-to-date. Collaborated with various departments to complete assigned tasks. Created purchase orders and tracked invoices to avoid missed or delayed shipments. Ordered office supplies and kept office stocked with needed resources to operate smoothly. Supported staff on special assignments and ad hoc projects. Assisted in monthly financial reconciliations for improved budget management and cost control. Cash Office Associate, 10/2009 to 05/2012

Walmart – Clinton Township, MI

Balanced safe, prepared tills, and prepared register bags for next sales date. Prepared bank deposits and corporate cash shipments. Sorted and counted coin and currency to make change for associates. Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs. Investigated discrepancies of cash register and POS System totals to resolve errors. Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Office Manager, 07/1986 to 03/2003

Rayl Industrial Supply – Madison Heights, MI

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Managed vendor and customer relationships, negotiating contracts for cost savings while maintaining high-quality services.

Assisted with the Development and implementation of ISO900 certification. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Liberal Arts And General Studies

Macomb Community College - Clinton Township, MI

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