Customer Service Store Manager

Ruth Cushard

*** ****** **, ********, ** ***** 513-***-**** *************@*****.***

Professional Summary

Hardworking and motivated individual with 14 years of management and customer service experience. Efficient cash handling skills as well as store leadership . Goal oriented with hopes of moving up in a company. Loyal and on time or early for shifts, always willing to learn more in the company .

Skills

●Team leadership

●Customer relations

●POS systems operations

●Budgeting

●Staff training/development

●Customer service

●Employee scheduling

●Conflict Resolution

●Delegation

●Inventory management

●Employee reviews

●Cash drawer management

●Customer assistance

●Credit card processing

●Cash register operations

●Good telephone etiquette

●Time management skills

●Currency sorting

●Order taking

●MS Office Suite

●Positive and friendly

●Goal-oriented

●Quick learner

●Friendly

●Courteous

●Patient

Work History

General Store Manager, 04/2019

Strong's Sugar Shack – Lawrenceburg, IN

●Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

●Reconciled daily sales transactions to balance and log day-to-day revenue with excel.

●Developed new store location from ground up by hiring and training efficient team.

●Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

●Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Communicated with vendors regarding back order availability, future inventory and special orders.

●Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

●Offered samples of new ice cream flavors to customers and introduced new menu items, sundae toppings and cone varieties to upsell expensive selections.

●Accurately processed sales transactions, including cash, debit and credit.

●Reconciled all receipt totals, cash and credit payments to address any shortages.

Pizza Cook, 02/2017 07/2020

Strong's Brick Oven Pizzeria – Lawrenceburg, IN

●Maintained well-stocked stations with supplies and spices for maximum productivity.

●Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.

●Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.

●Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

●Used pizza cutter to slice pizzas according to size and customer specifications.

●Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

●Fried, grilled and baked foods such as fries, tenders and steak heros

●Distributed food to wait staff quickly to provide excellent customer satisfaction.

General Store Manager, district manager

Little Caesar Enterprises Inc. – lawrenceburg IN

●Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

●Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

●Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

●Kept inventories accurate with daily cycle counts and shift audits to identify and resolve variances.

●Protected store from loss or theft by setting and enforcing clear security policies.

●Reconciled daily sales transactions to balance and log day-to-day revenue with excel .

●Counted money in drawers at beginning and end of each shift to ensure amounts were correct.

●Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed.

●Resolved customer complaints and maintained clean and tidy checkout area.

●Maintained current knowledge of store promotions and highlighted sales to customers.

●Processed POS transactions, including checks, cash and credit purchases or refunds.

●Worked closely with supervisor and head of operations to solve problems and handle customer concerns.

●Used POS system to enter orders, process payments, and issue receipts.

Education

High School Diploma

Lawrenceburg High School - Lawrenceburg, IN

hobbies

●Photography

●Reading

●Working

●Spending time with my twin daughters and husband

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