Front Office Customer Service
Resume:
UTROOBAH SHAZLY
*: *********@*****.***
Skype ID : utroobahshazly
cc
~ ADMINISTRATION / FRONT OFFICE OPERATIONS / CUSTOMER SERVICE PROFESSIONAL ~
PROFICIENCY CHECKLIST
w Front Desk Management w Client Interaction & Satisfaction w Internal Coordination & Liaison w Administration w Grievance Managementw Guest Relationship Management w Document Controlling w
Proficient in administering activities of Front Office Department and ensuring adherence to standards and guidelines
Proven record of efficiently coordinating and organizing appointments & data for a high volume clients
Ability to maintain pleasant, positive and courteous demeanor continually
Well-versed in greeting visitors, scheduling appointments and handling administrative & clerical duties; profound knowledge in providing excellent customer services
Talent in resolving customer complaints, handling high volume phone calls and answering customer queries
Cheerful and friendly attitude, ability to multi task and handle miscellaneous tassks and good social, communication & computer skills
PERSONAL STRENGTHS
Communication Skills ~ Flexibility and Adaptability ~ Multitasking Ability ~ Quick Learner ~ Decision Making Skills ~ Creating a positive work environment ~ Goal Oriented: Results Achiever, Meeting Deadlines Motivating People ~ Self Motivated ~ Strong Work Ethic ~ Analytical and Problem Solving Skills ~ Interpersonal Skills ~ Persuading people ~ Customer Service Skills
CAREER SCAN
Impressico Business Solution CMMI level 3 Since Mar 17
Key Deliverables
Attending incoming & outgoing calls with proper etiquettes and selling services to customers
Responding to telephonic calls and carrying out conversations in a polite & timely manner
Handling delicate situations such as customer requests, special needs and complaints
Managing multiple telephone lines and directing calls to concerned person/ extension
Greeting & assisting visitors & guests; ensuring maintenance of high-quality guest relations; resolving complaints as per company policies
Taking care of bookings hotels and flights for various guests with guests to understand their requirements & customizing services as per their needs
Maintaining the records and printing Visiting cards, Letter Heads and, Stationary.
Anondita Healthcare Pvt Ltd, Noida } Front Office Manager Aug 16 – Feb 17
Key Deliveries
Attending incoming & outgoing calls with proper etiquettes and selling services to customers
Responding to telephonic calls and coordination with internal and external office staff.
Dealing with vendors for printing stationary extra.
Drafting important documents for Government official on dictation given by director.
Coordinating with branches within .
Atlas Shipping Services Pvt. Ltd., Noida } Front Office Executive Nov’14-Aug’ 16
Key Deliverables
Attending incoming & outgoing calls with proper etiquettes and selling services to customers
Responding to telephonic calls and carrying out conversations in a polite & timely manner
Handling delicate situations such as customer requests, special needs and complaints
Managing multiple telephone lines and directing calls to concerned person/ extension
Greeting & assisting visitors & guests; ensuring maintenance of high-quality guest relations; resolving complaints as per company policies
Providing maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing services as per their needs
Maintaining Visiting, Stationary and Bill of Lending Records; looking after printing Visiting Cards, BLS and Letter Heads.
Shahnaz Husain Salon, Delhi } Front Office Executive Jan’14-Nov’14
Key Deliverables
Greeted customers, provided positive and friendly attitude and answered service related questions
Scheduled appointments and ensured cancellations or readjustments if any are taken care of
Assisted customers with problems or complaints; assisted in smooth functioning of day-to-day operations
Created and sended reminder messages such as texts and emails to clients, bookings and appointments
Recorded business transactions by registering new clients; received payments from clients for services ordered and issued invoices
cc
Oriflame India Pvt. Ltd, Delhi } Front Office Executive Mar’98-Jan’06
Key Deliverables
Assisted Director’s in achieving targets by operating their counter
Responsible for dispatching mails and maintaining records on daily basis
Supervised immediate Service Team and handled customer queries & problems via., phone or face to face interaction
Informed clients about services, facilities, policies and procedures
Processed registration forms and orders of distributor; raised credit and debit notes
Maintained notice and product display at immediate service
ACADEMIC CREDENTIALS
1998 Bachelor of Arts from Delhi University, Delhi
1994 Class 12th from Air Force School, Delhi
1992 Class 10th from Air Force School, Delhi
s
Other Courses
NTT Course from Lal Bahadur Shastri Institute
Diploma in Computer Programming and System Management
PERSONAL DOSSIER
Date of Birth: 25th July 1976
Linguistic Abilities: English, Urdu, Hindi
Address: 3809-A, 3rd Floor, David Street, Darya Ganj, Delhi-110002
Nationality: Indian
~ Referencess to be furnished on request ~
Contact this candidate