UTROOBAH SHAZLY

(: +91-981*******

*: ad2wxu@r.postjobfree.com

Skype ID : utroobahshazly

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~ ADMINISTRATION / FRONT OFFICE OPERATIONS / CUSTOMER SERVICE PROFESSIONAL ~

PROFICIENCY CHECKLIST

w Front Desk Management w Client Interaction & Satisfaction w Internal Coordination & Liaison w Administration w Grievance Managementw Guest Relationship Management w Document Controlling w

Proficient in administering activities of Front Office Department and ensuring adherence to standards and guidelines

Proven record of efficiently coordinating and organizing appointments & data for a high volume clients

Ability to maintain pleasant, positive and courteous demeanor continually

Well-versed in greeting visitors, scheduling appointments and handling administrative & clerical duties; profound knowledge in providing excellent customer services

Talent in resolving customer complaints, handling high volume phone calls and answering customer queries

Cheerful and friendly attitude, ability to multi task and handle miscellaneous tassks and good social, communication & computer skills

PERSONAL STRENGTHS

Communication Skills ~ Flexibility and Adaptability ~ Multitasking Ability ~ Quick Learner ~ Decision Making Skills ~ Creating a positive work environment ~ Goal Oriented: Results Achiever, Meeting Deadlines Motivating People ~ Self Motivated ~ Strong Work Ethic ~ Analytical and Problem Solving Skills ~ Interpersonal Skills ~ Persuading people ~ Customer Service Skills

CAREER SCAN

Impressico Business Solution CMMI level 3 Since Mar 17

Key Deliverables

Attending incoming & outgoing calls with proper etiquettes and selling services to customers

Responding to telephonic calls and carrying out conversations in a polite & timely manner

Handling delicate situations such as customer requests, special needs and complaints

Managing multiple telephone lines and directing calls to concerned person/ extension

Greeting & assisting visitors & guests; ensuring maintenance of high-quality guest relations; resolving complaints as per company policies

Taking care of bookings hotels and flights for various guests with guests to understand their requirements & customizing services as per their needs

Maintaining the records and printing Visiting cards, Letter Heads and, Stationary.

Anondita Healthcare Pvt Ltd, Noida } Front Office Manager Aug 16 – Feb 17

Key Deliveries

Attending incoming & outgoing calls with proper etiquettes and selling services to customers

Responding to telephonic calls and coordination with internal and external office staff.

Dealing with vendors for printing stationary extra.

Drafting important documents for Government official on dictation given by director.

Coordinating with branches within .

Atlas Shipping Services Pvt. Ltd., Noida } Front Office Executive Nov’14-Aug’ 16

Key Deliverables

Attending incoming & outgoing calls with proper etiquettes and selling services to customers

Responding to telephonic calls and carrying out conversations in a polite & timely manner

Handling delicate situations such as customer requests, special needs and complaints

Managing multiple telephone lines and directing calls to concerned person/ extension

Greeting & assisting visitors & guests; ensuring maintenance of high-quality guest relations; resolving complaints as per company policies

Providing maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing services as per their needs

Maintaining Visiting, Stationary and Bill of Lending Records; looking after printing Visiting Cards, BLS and Letter Heads.

Shahnaz Husain Salon, Delhi } Front Office Executive Jan’14-Nov’14

Key Deliverables

Greeted customers, provided positive and friendly attitude and answered service related questions

Scheduled appointments and ensured cancellations or readjustments if any are taken care of

Assisted customers with problems or complaints; assisted in smooth functioning of day-to-day operations

Created and sended reminder messages such as texts and emails to clients, bookings and appointments

Recorded business transactions by registering new clients; received payments from clients for services ordered and issued invoices

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Oriflame India Pvt. Ltd, Delhi } Front Office Executive Mar’98-Jan’06

Key Deliverables

Assisted Director’s in achieving targets by operating their counter

Responsible for dispatching mails and maintaining records on daily basis

Supervised immediate Service Team and handled customer queries & problems via., phone or face to face interaction

Informed clients about services, facilities, policies and procedures

Processed registration forms and orders of distributor; raised credit and debit notes

Maintained notice and product display at immediate service

ACADEMIC CREDENTIALS

1998 Bachelor of Arts from Delhi University, Delhi

1994 Class 12th from Air Force School, Delhi

1992 Class 10th from Air Force School, Delhi

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Other Courses

NTT Course from Lal Bahadur Shastri Institute

Diploma in Computer Programming and System Management

PERSONAL DOSSIER

Date of Birth: 25th July 1976

Linguistic Abilities: English, Urdu, Hindi

Address: 3809-A, 3rd Floor, David Street, Darya Ganj, Delhi-110002

Nationality: Indian

~ Referencess to be furnished on request ~

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