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Customer Service Front Desk

Location:
Lithia, FL
Salary:
$18
Posted:
January 19, 2024

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Resume:

I am seeking a successful career with a company that will allow me to utilize my professional skills and provide me with

growth opportunities. I have excellent communication, organizational and customer service skills, and I am able to effectively resolve a wide range of issues and meet everyday or time specific deadlines.

Skills

Customer Service

Self-Motivated

Team Player

Time-Management

Multitasker

Focus and Discipline

Reliable

Excellent Written and Communication Skills

Professional

Strong Organization Skills

Professional Experience

10/6/23 – 1/1/2023 Creative World School (Fishhawk)

Position: Teacher Assistant

Supervise and monitor the safety of the children

Complete age-based curriculum to teach children

Prepare/organize meal times and snacks

Teach age-appropriate skills (using bathroom, eating, hygiene)

Record progress for Parental review

Clean as required/needed

1/20/22 – 7/1/22 Publix Supermarkets

Position: Cashier

Process sales transactions

Calculate cost of products/services

Accept payments

Calculate and return change when required by payment method

Answer Customer questions about products and services

Reconcile cash drawers and sales receipts

Report issues with equipment

3/23/15-6/18/16 Academic Alliance in Dermatology

Position: Front Desk Administration/Office Management (Brandon)

Check-In: New/Returning Patients Paperwork/Information

Check-Out: Billing/Insurance Verification/Paperwork

Scheduling Appointments

Multi-Line Phone System and Direct Calls Fax/Scan/File

Plan Ahead for Doctor(s) & Doctor Assistants

Communication with Insurance Companies Regarding Patient Coverage

Ordering Supplies

1/9/12-6/23/14 Harris-McBurney Company Tampa, FL

Position: Director of Staffing - 5/11/12 – 6/23/14 (Promoted 5/11/12)

Position: Staffing Recruiter - 1/9/12 – 5/11/12

Managed Small Team of Staffing Assistants

Managed Administrative Flow of Staffing Department

Assist Clients in Finding Best Possible Qualified Candidates

Create Job Descriptions for Various Positions in Several Industries

Seek Qualified Candidates Through Various Networks and Platforms

Screen Candidates & Interview Possible Employees

Maintain all Pertinent Applicant and Interview Data in Company Database

Convey Candidates Information to Clients for Screening

Prepare & Distribute Paperwork for New Candidates - Applications, W-4, I-9, Payroll Forms & Salary Etc.

Collecting Timesheets and Reviewing Payroll For Candidates

Seek New Business Opportunities

1/9/12-5/11/12 Harris-McBurney Company Tampa, FL

Position: Administrative Assistant-Recruiter

Post New Jobs & Attract Potential Employees

Sort Through Resumes & Cover Letters

Scheduling Appointments & Interviews

Interview Candidates

Prepare & Distribute Paperwork for New Candidates - Applications, W-4, I-9, Payroll Forms & Salary Etc.

Mail/FedEx

Fax/Scan/File

Create Spread Sheets/Emails

All Other Clerical Responsibilities of Office

9/23/08-9/30/10 Danwood America, Inc. Tampa, FL

Position: Assistant Office Manager

- General Duties -

Greet Clients/Customers

Monitor Multi-Line Phone System and Direct Calls

Mail/Fedex/UPS - Incoming/Outgoing

Mail Outgoing Invoices

Create Spread Sheets/Letters

Coordinate Various Inter-Office Systems

- Accounts Receivables Duties -

Maintain and Update Customers Databases/Files

Check in New Customer Paperwork/Information

Settlement Payments

Received Payments-Customer Payments/Funding

Manage All Bank Deposits

Maintain Customer Database & Payment History

Maintain Customer Payments Through Various Leasing Agencies

- Collections Duties -

Worked With Several Leasing Companies To Collect on Payments

Establish, Track, and Manage All Collections

Created Various Spreadsheets and Managed Various Databases to Track Collections Activities/History

Work With Various Collection Agencies to Achieve Payment

2008-2008 Fearnow Insurance Agency, Inc. Seffner, FL

Position: Receptionist

Greet Clients/Customers

Monitor Multi-Phone System and Direct Calls

Mail/Return Mail

Assemble Marketing Packages for Clients/Customers

Maintain, Enter and Update Contacts/Diaries for Customers

Maintain and Update Clients/Customer Database

Prepare Certificates of Insurance and Other Insurance Documents

2002-2007 University of South Florida, Tampa, FL

Department of Technology Services and Resources

Position: Administrative Clerk

Greet Professors/Administrative Staff

Monitor Multi-Phone System and Direct Calls

Maintain, Enter and Update Work Order Requests

Maintain and Update Various Databases

Create Correspondence and Word Processing for College of Education Faculty

Asset and Inventory Tracking

Assist Faculty With Multi-Media Equipment

Appointment Scheduling

Computer Skills Microsoft

Word

Excel

Access

Outlook

Publisher

Internet/Websites/Other

E-Automate

Dukane Smart System

E-Bridge

Choice Point

Several Leasing Software Applications

Tricare

Education Gaither High School, Tampa, FL

Graduated 1999



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