Angie Fesler

Hanahan, SC *****

843-***-**** ● ad2wxh@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled professional with experience in the health care field and insurance industry assisting in customer relations with regard to compliance from local, state and federal regulatory agencies including Medicare and Medicaid. Adept in conflict resolution and individual and organizational liability. PROFESSIONAL SKILLS

● Training in Joint Commissions complaints process and CMS Conditions of Participation related to complaints and grievances

● Years of experience handling client grievances through insurance liability claims involving individual and organizational clients

● Strong knowledge of RSFH organizational structure as a certified Phlebotomist (March 2023)

● Excellent critical thinking and analytic skills with the ability to gather and review all information and make informed decisions

● Clear and concise communication skills with the ability to convey succinct messaging in person, over the phone or through email

● Exceptional interpersonal skills with knowledge of conflict resolution and active listening skills

● Excellent organizational and time management skills to support multiple projects

● Ability to excel in a fast-paced, high-pressure environment independently or as a team player

PROFESSIONAL EXPERIENCE

Office Manager October 2019 to May 2022

Tri-County Backflow

Summerville, SC

Fielded all customer service calls and assisted clients with scheduling, compliance, and submission

Ensured compliance on all DHEC forms submitted to various water entities

Served as Accounts Receivable Coordinator and assisted customers with payments and financial issues

Ensured compliance of all commercial property & liability insurance policy documentation

Submitted certificates of insurance documentation

Ensured DHEC & county testing annual credentials were met

Responsibility for daily mail and email maintenance Financial Analyst III February 2019 to July 2019

College of Medicine / Infectious Disease Division

MUSC

Charleston, SC

Prepared monthly reports for Division Director, VP, and MD review

Assigned various payroll codes to each employees' time record for grant funding

Prepared & balanced weekly reports

Managed records for physician consult hours allocated per grant

Prepared & submitted payment request for physician consults at VA Hospital

Balanced monthly reports to ensure grant funding was allocated correctly

Reviewed & approved account payables due for various grant funds

Utilized the Epic software record system to maintain patient records Account Manager February 2015 to January 2019

Maritime Insurance International

Charleston, SC

Designed, implemented, and oversaw diverse operational functions to support short- and long-term strategic planning to meet agency goals

Worked with high-value customers to educate on services and policies; maintained focus on ensuring client satisfaction through reliable communication

Collaborated with President and senior-level staff to analyze services, allocate resources, and manage agency workload

Enforced compliance with agency and industry standards; distribute documents as necessary

Utilized software including Salesforce and MS Office Suite to manage client relationships and convey vital data to staff

Account Manager August 2013 to September 2014

Benefitfocus

Daniel Island, SC

As primary point-of-contact for agency's largest clients, provided comprehensive support to foster productive, long-lasting relationships

Managed operational budget, proactively identifying areas to optimize costs and streamline services

Liaised between Engineering team and customers to provide expertise across researching, reporting, and compliance

Provided customers with individualized, anticipatory service by responding to questions related to online enrollment and eEnrollment applications. MEDICAL EXPERIENCE

Phlebotomy Technician October 2022 to November 2022 Roper Lab

Charleston, SC

270 successful blood draws during Externship while following all health and safety regulations

Collected non-blood specimens, i.e., urine, stool, etc.

Complied with patient ID requirements & all Roper labeling requirements

Patient aftercare with adverse reactions to blood draws (fainting) as needed

Followed protocol in preparing patient specimens for shipment to lab for testing

Took care of lab equipment and supply restocking

Although not needed during Externship, successfully trained to take patient vital signs CERTIFICATIONS

Phlebotomy Technician, March 2023, American Society for Clinical Pathology

State of SC Licensed Insurance Agent (Property & Casualty), 2015 to Present

CPR Certificate

Notary Public Certificate, expires 2030

EDUCATION

Bachelor of Science in Business, 1995

College of Charleston

Charleston, SC

Communication and Public Speaking, 1989

Dale Carnegie

North Charleston, SC

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