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Customer Service Food

Location:
Colombo, Sri Lanka
Salary:
15
Posted:
January 19, 2024

Contact this candidate

Resume:

+947*-******* / +947*-*******

ad2wxe@r.postjobfree.com

***/*/*, ***************,

Boralesgamuwa,Colombo, Sri Lanka.

ISIPATHANA COLLEGE, Sri Lanka.

Sri Lanka Secondary School

Diploma - April 2003.

Certified English Course.

INSTITUTE OF WESTERN MUSIC

SPEECH, Sri Lanka.

EDUCATION

AWANTHI MIHIRAN GONAGALA

PROFESSIONAL EXPERIENCE

Receiving and stocking deliveries.

Working with a sense of urgency.

Food handler and quality control.

Assisting and checking stocks.

Always do multi-tasking jobs.

RAISING CANE’S KUWAIT. 01-08-2016 to 26-07-2018

To obtain a challenging, rewarding position in the restaurant Food & beverage Industry over 09 years of experience,management skills and experience in the hospitality industry role, hardworking and dedicated to work seeking a great job opportunity and enhancing my ability, creativity, skills, and experience.

PROFESSIONAL QUALIFICATIONS

TURNKEY TRAINING CENTER, Sri

Lanka. 13-11-2008

Diploma in Computer

Hardware Engineering and

Networking Course.

Diploma in Network

Administrator.

Diploma in Computer Network

& System Administration.

SCIENCE LAND INFORMATION

TECHNOLOGY (PVT) Ltd – Sri

Lanka.

DIVINE PIZZERIA, SRI LANKA.

Restaurant Manager ( Current Job ) 23-may 2021 to till Make crew member rosters.

Carrying out any necessary training for new employees. Maintain records of employees.

Maintain records of customer complaints.

Manage the delivery of pizzas and other food items to customers.

Keep track of stock levels.

Business motivation.

Check outlet cleaning.

POTBELLY SANDWICH SHOP. 14-04-2014 to 01-08-2016

Handling deliveries and all preparations.

Handling cash and services for customer satisfaction. Can do multi-tasking jobs.

Date of birth - 08-march -1983 3 years

Nationality - Sri Lankan

Civil Status - Married

passport No - N7150422

Personal Information

M.H.Alshya Co. W.L.L - Kuwait

Basic Food Saftey Training Course

05-01-2014 THE COFFEE BEAN & TEA LEAF - SRI LANKA

Coffee shop Shift Manager - 15-08-2018 to 17-04-2021 training, and supervising the coffee shop staff, including baristas, servers, and kitchen staff.

Maintaining excellent customer service by overseeing the team's interactions with customers, handling complaints, and ensuring a positive overall customer experience. Creating and managing work schedules for the staff, ensuring adequate coverage during busy periods while optimizing labor costs.

Ensuring the quality and consistency of coffee, food, and beverages served to customers. Implementing quality control measures and conducting regular inspections. Fluent in English and Sinhala.

LANGUAGE Reference

Mr. Mahesh Rodrego

CEYLON SERVICES & SUPPLIES Co. Ltd, Colombo, Sri Lanka. Senior IT Technician

Responsible for the maintenance & software updates. Setting up computers for security measures.

Configure computer networks.

Assist with server installations & set-up.

SUPER FINE INTERNATIONAL GROUP (Pvt) Ltd, Colombo, Sri Lanka.

August 2004 – October 2006

IT Assistant

Troubleshooting end-user hardware & software issues. Performing system upgrades as required.

Repairing all kinds of desktop computers.

October 2006 – February 2009

Senior Manager – Partnership Channel

HNB Assurance PLC.

Iceland Building Centre,

Colombo 3.

Mobile – 009*-*********

Mr. Krishan Wickramasinghe

Manager – Medical Claims

HNB General Insurance

Iceland Building Centre, Colombo 3.

Mobile – 009*-*********

E-mail – ad2wxe@r.postjobfree.com

SKILLS

Skilled in managing the hospitality

industry.

guidance and training as necessary.

Implemented a positive work culture

that motivated employees and

improved overall team performance.

Conducted regular staff meetings to

address concerns, communicate goals,

and foster teamwork

Prioritized customer satisfaction and

consistently received positive feedback

from patrons. Addressed customer

inquiries and complaints promptly.

Ensured compliance with health and

safety regulations Conducted regular

inspections and implemented corrective

actions to maintain cleanliness and

hygiene standards.

·Monitored inventory levels and

collaborated with suppliers to ensure

timely deliveries and competitive

pricing.

Implemented new strategies to enhance

the overall dining experience, leading to

increased customer retention

EXTRA CURRICULAR

ACTIVITIES

Participated in the school

cricket team.

Participated in swimming &

life-saving training course

conducted by the Sri Lankan

Police Life-saving unit.

Diploma in Application

Packages.

ITMS COMPUTER SCHOOL-Sri

Lanka.

Diploma in Hardware &

Software.

ABACUS INSTITUTE – Sri Lanka

20-12-2005

Schlumberger Oilfield Eastern Ltd, Kuwait.

25-04-2013 – to 20-01-2014

Data Entry Operator

Performing general data entry for the Finance Department. Performing a wide data into a variety of secretarial tasks. Maintaining database and protecting organizational value. J.S. LANKAN SERVICE & SUPPLIERS-Server Maintenance

& Computer Reparing, Sri Lanka.

March 2009 – July 2009

Main server maintenance.

Troubleshooting network system.

Repairing motherboards, CPU, Memories, and Hard disks. Installing & configuring Windows.

Installing any drivers & Software packages.

IT Executive

performing clearance files data entry required for clearance department.

inputting data into a variety of computer program with place.

dealing with administrative duties

assit in board room to setup

Alghanim industries kuwait - alghanim sahara trans & alghanim freight - 25-04-2011 to 25-04-2013



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