Customer Service Food
Resume:
*********@*****.***
Boralesgamuwa,Colombo, Sri Lanka.
ISIPATHANA COLLEGE, Sri Lanka.
Sri Lanka Secondary School
Diploma - April 2003.
Certified English Course.
INSTITUTE OF WESTERN MUSIC
SPEECH, Sri Lanka.
EDUCATION
AWANTHI MIHIRAN GONAGALA
PROFESSIONAL EXPERIENCE
Receiving and stocking deliveries.
Working with a sense of urgency.
Food handler and quality control.
Assisting and checking stocks.
Always do multi-tasking jobs.
RAISING CANE’S KUWAIT. 01-08-2016 to 26-07-2018
To obtain a challenging, rewarding position in the restaurant Food & beverage Industry over 09 years of experience,management skills and experience in the hospitality industry role, hardworking and dedicated to work seeking a great job opportunity and enhancing my ability, creativity, skills, and experience.
PROFESSIONAL QUALIFICATIONS
TURNKEY TRAINING CENTER, Sri
Lanka. 13-11-2008
Diploma in Computer
Hardware Engineering and
Networking Course.
Diploma in Network
Administrator.
Diploma in Computer Network
& System Administration.
SCIENCE LAND INFORMATION
TECHNOLOGY (PVT) Ltd – Sri
Lanka.
DIVINE PIZZERIA, SRI LANKA.
Restaurant Manager ( Current Job ) 23-may 2021 to till Make crew member rosters.
Carrying out any necessary training for new employees. Maintain records of employees.
Maintain records of customer complaints.
Manage the delivery of pizzas and other food items to customers.
Keep track of stock levels.
Business motivation.
Check outlet cleaning.
POTBELLY SANDWICH SHOP. 14-04-2014 to 01-08-2016
Handling deliveries and all preparations.
Handling cash and services for customer satisfaction. Can do multi-tasking jobs.
Date of birth - 08-march -1983 3 years
Nationality - Sri Lankan
Civil Status - Married
passport No - N7150422
Personal Information
M.H.Alshya Co. W.L.L - Kuwait
Basic Food Saftey Training Course
05-01-2014 THE COFFEE BEAN & TEA LEAF - SRI LANKA
Coffee shop Shift Manager - 15-08-2018 to 17-04-2021 training, and supervising the coffee shop staff, including baristas, servers, and kitchen staff.
Maintaining excellent customer service by overseeing the team's interactions with customers, handling complaints, and ensuring a positive overall customer experience. Creating and managing work schedules for the staff, ensuring adequate coverage during busy periods while optimizing labor costs.
Ensuring the quality and consistency of coffee, food, and beverages served to customers. Implementing quality control measures and conducting regular inspections. Fluent in English and Sinhala.
LANGUAGE Reference
Mr. Mahesh Rodrego
CEYLON SERVICES & SUPPLIES Co. Ltd, Colombo, Sri Lanka. Senior IT Technician
Responsible for the maintenance & software updates. Setting up computers for security measures.
Configure computer networks.
Assist with server installations & set-up.
SUPER FINE INTERNATIONAL GROUP (Pvt) Ltd, Colombo, Sri Lanka.
August 2004 – October 2006
IT Assistant
Troubleshooting end-user hardware & software issues. Performing system upgrades as required.
Repairing all kinds of desktop computers.
October 2006 – February 2009
Senior Manager – Partnership Channel
HNB Assurance PLC.
Iceland Building Centre,
Colombo 3.
Mobile – 009*-*********
Mr. Krishan Wickramasinghe
Manager – Medical Claims
HNB General Insurance
Iceland Building Centre, Colombo 3.
Mobile – 009*-*********
E-mail – *******.**************@**********.***
SKILLS
Skilled in managing the hospitality
industry.
guidance and training as necessary.
Implemented a positive work culture
that motivated employees and
improved overall team performance.
Conducted regular staff meetings to
address concerns, communicate goals,
and foster teamwork
Prioritized customer satisfaction and
consistently received positive feedback
from patrons. Addressed customer
inquiries and complaints promptly.
Ensured compliance with health and
safety regulations Conducted regular
inspections and implemented corrective
actions to maintain cleanliness and
hygiene standards.
·Monitored inventory levels and
collaborated with suppliers to ensure
timely deliveries and competitive
pricing.
Implemented new strategies to enhance
the overall dining experience, leading to
increased customer retention
EXTRA CURRICULAR
ACTIVITIES
Participated in the school
cricket team.
Participated in swimming &
life-saving training course
conducted by the Sri Lankan
Police Life-saving unit.
Diploma in Application
Packages.
ITMS COMPUTER SCHOOL-Sri
Lanka.
Diploma in Hardware &
Software.
ABACUS INSTITUTE – Sri Lanka
20-12-2005
Schlumberger Oilfield Eastern Ltd, Kuwait.
25-04-2013 – to 20-01-2014
Data Entry Operator
Performing general data entry for the Finance Department. Performing a wide data into a variety of secretarial tasks. Maintaining database and protecting organizational value. J.S. LANKAN SERVICE & SUPPLIERS-Server Maintenance
& Computer Reparing, Sri Lanka.
March 2009 – July 2009
Main server maintenance.
Troubleshooting network system.
Repairing motherboards, CPU, Memories, and Hard disks. Installing & configuring Windows.
Installing any drivers & Software packages.
IT Executive
performing clearance files data entry required for clearance department.
inputting data into a variety of computer program with place.
dealing with administrative duties
assit in board room to setup
Alghanim industries kuwait - alghanim sahara trans & alghanim freight - 25-04-2011 to 25-04-2013
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