Ethel M. Graham

Mableton, GA *****

Email: ad2wxb@r.postjobfree.com

Ph. 770-***-****

SKILLS:

Proficient in Microsoft Word, Excel and PowerPoint, Quick Books Pro 2005, Microsoft Outlook – Email, calendar management and Internet Explorer, Training and Excellent Customer Service and training Skills. EMPLOYMENT HISTORY:

SEARS HOLDINGS, INC. - College Park, GA

Territorial Customer Advocate

Assisting with BBB complaints and resolutions

Special projects as assigned.

Handle escalated customer complaints.

Work with BBB Compliance department resolving customer complaints.

Train new associates/using hands on as well as created training manual for new hires and managers.

Blue Ribbon and Escalated service complaints/calls

Protool Parts for techs to complete service calls Clayton County Chamber of Commerce

Office Administrator

Provide all A/R and A/P functions for Clayton Chamber

Assist with event set up and registration as well as meeting setup.

Bank deposits and reconciliations.

Phone coverage, administrative duties as needed.

Morristown Memorial Hospital – Morristown, NJ

Customer Satisfaction Coordinator

Presented New Hire Orientation from Service perspective.

Conducted patient rounds to ensure patient satisfaction and comfort.

Co-chaired the Making Strides for Breast Cancer Campaign; administered employee recognition program.

Coordinated employee activities.

Cathy Ostroff, DC – Florham Park, NJ

Office Manager

Maintained daily schedule for chiropractor.

Verified medical coverage for patients as needed.

Prepared bank deposits and reconciliations

Maintained supplies for practice.

Infocus Employee Services – Morristown, NJ

Payroll Analyst

Performed payroll maintenance and processing for 13 locations throughout the U.S.

Resolved discrepancies and established tables for new clients.

Utilized company, employee information, and tax documents to accurately balance payroll Sheraton Tara Hotel – Parsippany, NJ

Assistant Director of Human Resources

Conducted new employee orientation; and management counseling to develop personnel.

Trained and supervised temporary employees as well as payroll new staff.

Coordinated employee activities.

Crum & Forster Insurance Companies, Morristown, NJ Benefits Assistant, HR Assistant, Sr. Data Report Processor, Sr. HR Clerk, HR Clerk

Counseled employees regarding 401(k) and general benefits issues and discrepancies.

Conducted benefits orientation, detailing all available benefits for employees.

Administered ESOP and 401(k) incentive and retirement plans and conducted benefits maintenance SUMMARY OF QUALIFICATIONS:

Experienced Human Resources/Customer Service professional with demonstrated abilities in benefits administration, payroll, recruiting, staff development, employee relations, training skills, and office management.

Strong communication skills establishing and maintaining positive rapport with diverse groups and individuals.

Excellent analytical and problem solving abilities.

Ability to adapt to changing priorities and create an environment of superb Customer Care and Satisfaction EDUCATION:

Advanced Career Training – Business Office Administration, Diploma 2009 (GPA 4.0)

Washtenaw Community College (Education) 2003

Dover Business College - Diploma 1980

Crum & Forster Commercial Insurance - Numerous Human Resources Courses, 1980-1993

Executive Assistant to President/CEO and Member Relations Manager, Externship, Advanced Career Training

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