AMY STOKES

Nashville, TN ***** • 615-***-**** • ad2wwq@r.postjobfree.com

Professional Summary

I have vast experience in Residential Property Management. Strengths include Sales, Problem Solving and the ability to communicate with individuals at all levels. I am a quality-focused Property Manager who genuinely cares about Property conditions. I excel in Resident satisfaction, Achieving Property Owner expectations and goals.

Skills

• Multi-family property management Fair

housing mandates

• Knowledge of leasing and market conditions

• Accounts payable

• Accounts receivables

• AMSI

• Budgeting

• Business owner

• Excellent customer service

• Hiring

• Marketing

• New construction

• Sales

• Team player

Work History

Property Manager, 09/2017 to 02/20

First Communities – Nashville, TN

• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects

• Accounts receivables & payables

• Scheduled & Walked all make readies

• Communicated with clients and tenants while offering strategic solutions to remedy problems Property Manager, 12/2016 to 08/2017

First Cumberland Properties – Nashville, TN

• Hamilton Creek is an affordable housing/tax credit property

• While managing this property I worked with MDHA

• My responsibilities included taking care of all annual re certifications, Processed all new applications, Posted all accounts receivables and payable's while maintaining all make readies and the total up keep of the property

• Planned and conducted meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed

• Planned and conducted staff meetings on weekly basis to enable residents to voice concerns and provide forum for issues to be addressed

Property Manager, 04/2016 to 10/2017

Elmington Property Management – Nashville, TN

• 380 Harding is a 178-unit property

• My responsibilities included but not limited too were talking care of all the day to day operations while scheduling/walking all make readies with various vendors

• All accounts payable's and receivables

Business Owner, 08/2015 to Current

Break Cleaning – Nashville, TN

• This is a company that my sister and I started in August 2015

• We clean vacant apartment homes, rental homes and commercial properties

• My sister currently is the primary Manager with Clean Break as I went back to managing properties

Assistant Property Manager, 02/2014 to 08/2015

Landmark Residential – Nashville, TN

• Collected and kept careful records of rental payments

• Handled customer complaints personally to verify they were properly handled

• Conducted apartment tours for potential tenants and answered any questions

• Created staff schedules in response to community needs

• Managed all day-to-day activities involving tenants, subcontractors and property management

• Established and implemented leasing goals while managing an effective lease expiration program

• Fully abstracted all leases and entered all pertinent information into the AMSI management system

• Reviewed all leases to guarantee that tenants received the proper level of service Property Manager, 04/2013 to 02/2014

Condominium Concepts – Nashville, TN

• Managed 2 commercial properties totaling over 400,000 square feet

• Collected and kept careful records of HOA and maintenance payments

• Oversaw budgeting process for both assigned properties

• Managed all day-to-day activities involving home owners, subcontractors and property management

• Conducted inventories of and delivered building supplies

• Monitored common areas for cleanliness and safety

• Worked with the homeowners to identify, develop and achieve community goals and objectives Property Manager, 02/2012 to 01/2013

Brookside Properties – Nashville, TN

• All accounts payable and receivables

• Hiring and training of all team members

• Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery

• Compiled and conveyed all operational and financial data to the regional manager

• Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation

• Established and implemented leasing goals while managing an effective lease expiration program Leasing Manager, 09/2008 to 12/2012

Madison At Ridgelake – Nashville, TN

• Responsible for a leasing team of 5 leasing Associates

• Trained/Mentored, set leasing goals and taught how to overcome objectives

• Scheduled all outside marketing, planned all monthly resident functions and renewal parties

• Responsible for accurate lease files

• Assisted Community Director with various projects to increase resident retention Property Manager, 10/2004 to 08/2008

Mission Residential /Brookside Properties – Nashville, TN

• Operated the property successfully with an aggressive budget

• Forecast of all property income

• Accounts receivable and payables

• Walked all units and scheduled all make readies

• Responsible for hiring all team members

• Upheld excellent customer service

• Accomplishments I have been in Property Management and Self-Employed business owner for over 20 years

• I am a very dedicated, hardworking, and loyal person

• I love my job, people and this business

• I am trained in developing annual budgets, including determining short and long-term needs/goals to support the overall profit and growth of the property

• Implementing new rent collection procedures and increasing NOI

• Hiring and training new associates

• I strive in giving the best customer service to all prospects, future residents and residents Education

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