Front Desk Customer Service

Valarie Eaton

P.O. Box ***, Cash, AR ***** Phone: 870-***-**** Email: *******.*****@*****.***

Professional Summary

Dependable, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced company problem solving skills

Skills

Efficient multi-tasker

Conflict resolution

Organized

Effective Leader

Proficient in all Microsoft software

Spreadsheets

Editing and proofreading

Knowledgeable in Medical terminology

Familiar with HIPPA regulations

Proficient with excel

Proficient with Ahin and many other insurance verification programs

Knowledgeable in coding, billing, and transcribing

Experience with Medicaid and PES billing software

Work History

AllCare HomeCare LLC

Billing Manager

Applied medical codes to patients accounts

Billed insurance for home health practice

Followed up on payments from insurance companies

Preformed all duties entailed in payroll

Southern Eye Associates

Front Desk Clerk/Billing Clerk/Financial Counselor

Received and placed telephone calls to patients

Scheduled and made appointments for patients and physicians

Filed documents with the patient charts

Screened telephone calls and forwarded them to the appropriate departments

Applied medical codes to patients accounts

Billed insurance for multi physician practice

Followed up on payments from insurance companies

Experience with excel, compulink, ahin and many other insurance eligibility programs

Food Service Manger

Westside School District-Jonesboro AR

Trained, coached and mentored staff to ensure smooth adoption of new USDA meal patterns

Developed and rolled out new policies

Hired and trained nine staff members

Answered telephone calls and responded to inquiries

Provided excellent customer service

Legal Secretary

Robertson Law Firm-Jonesboro AR

Received and placed telephone calls to clients and prospective clients

Scheduled and made appointments for attorney

Filed documents with the courts on behalf of the attorney

Screened telephone calls and forwarded them to the appropriate departments

Organized files for court proceedings

Created, indexed and maintained client binders

Developed and maintained filing and retrieval systems

Entered new cases into company databases

Education

High School Diploma

Westside High School-Jonesboro AR

Delta Technical Institute

LPN training

Certificate: Child Nutrition

University of Arkansas-Conway AR

Certificate of excellence: Medical billing and coding

Weston Distance Learning Institute

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