Customer Service Administrative Assistant

Iesha Meeks

*** ******* *****, ********, *****, AL (US) 205-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Administrative and Customer Service Professional with a proven track record in receptionist roles cashiering and key holder responsibilities. Adept at providing exceptional service and maintaining a positive customer experience. Possesses strong communication skills and a solid background in various customer-facing roles. I am committed to ensuring client satisfaction and contributing to the team's success.

EXPERIENCE

Jun. 2022 - Dec. 2023

Uniontown, AL

Administrative Assistant, Arrowhead Landfill

•Provided administrative support including scheduling meetings and managing calendars.

•Organized and maintained filing systems for physical and electronic documents ensuring accuracy and confidentiality of records.

•Greeted visitors in a professional manner responding to inquiries and directing them to appropriate personnel.

•Managed incoming calls while providing information or transferring callers to appropriate personnel.

•Processed invoices for payment using accounting software applications.

October. 2021 - May. 2022 York, Alabama

Front Desk Receptionist, Dr. Colie Crutcher

•Managed front desk which included appointment scheduling, patient check-ins, and phone inquiries through a multi-line phone system.

•Demonstrated excellent organizational skills in maintaining patient records and coordinating with medical staff for smooth operations

•Maintained a welcoming and professional demeanor ensuring a positive experience for all visitors.

•Performed data entry tasks into various computer systems accurately and promptly.

•Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

•verified patient insurance and collects copays, debts, and other monies.

June. 2020 - August. 2021 York, AL

Cashier, Dollar General

•Oversaw cash transactions and refunds and ensured accuracy in financial transactions

•Assumed vital holder responsibilities including opening and closing duties and managing the store without management

•Provided exemplary customer service resolving inquiries and ensuring a seamless shopping experience.

•Operated cash register efficiently and accurately processing payments by cash, check, credit card, gift card, or automatic debit.

•Stocked shelves with merchandise when needed.

•Answered customer inquiries regarding store policies and procedures.

October. 2018 - August. 2020 Livingston, AL

EDUCATION

Cashier, Subway and Chevron

•Handled cash and card transactions with precision and efficiency in a high-volume environment

•Ensured cleanliness and organization of the work area adhering to health and safety standards

•Effectively communicated with customers, processed orders, and addressed any concerns.

•Greeted customers and answered any questions they had about the store's products and services.

May. 2015

High School Diploma

•Hueytown High school, Hueytown, AL

SKILLS

•Adaptability

•Administrative Support

•Appointment Scheduling

•Microsoft Office Suite

•Problem Solving

•Calendar Management

•Filing

LANGUAGES

English

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