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Customer Relations Service Supervisor

Location:
Rawalpindi, Punjab, Pakistan
Salary:
As per hour
Posted:
January 19, 2024

Contact this candidate

Resume:

Saqib Mehmood

+920********** Main post office Pehount Islamabad

ad2wvg@r.postjobfree.com

Professional Summary

High-impact Restaurant Supervisor with 8+ years of extensive experience in Management, Staff

Development, Menu Development, Marketing, and Customer Relations. Possesses a deep understanding of

all aspects of coordinating activities for mid to high-scale restaurants in the metropolitan area. Maintains a

consistent focus on a restaurant’s bottom line, ensuring great relationships with vendors, talented staff, and

customer base.

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Work Experience

F&B supervisor

Hotel one by Pearl continental Islamabad,Pakistan, 11/2020-11/2020

The food and beverage service supervisor directs and schedules kitchen, bar staff and food and beverage

servers. During peak hours they may assist in seating or serving customers and ensure the cleanliness and

general look of the dining room.

A food and beverage supervisor is responsible for managing the food and beverage operations of a restaurant,

bar, or other food service establishment. They often have a wide range of responsibilities, from overseeing

staff to ordering supplies. To be successful in this role, food and beverage supervisors need to have a variety

of skills.

Restaurant Manager

Rustic Cafe,Pakistan and, 02/2024-02/2024 – Present

Responsibilities Coordinate daily Front of the House and Back of the House restaurant operations Deliver

superior service and maximize customer satisfaction Respond efficiently and accurately to customer

complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise

staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen

utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s

good image and suggest ways to improve it Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local

community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g.

discounts and social media ads) Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

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Education Skills

Matric certificate of science in Bio physics chemistry Professional

IMS For boys jhang syedan Islamabad, Islamabad, Recruiting, training, and supervising staff. Designing

Pakistan, 01/2012 – 02/2013 staff schedules, sign-off hours, and overseeing

Matric certificate of science with computer payroll. Ensuring the front bar and the kitchen are

Knowledge Ms word EXEL PowerPoint and best well-stocked. Ensuring compliance with licensing,

skills and software knowledge hygiene, and health and safety legislation. Ensuring

that the company rules and protocols are followed.

IT diploma in computer

Managing budgets and submitting profitability

swedish institute of technology rwp, Rawalpindi,

reports. Promoting and marketing the business.

Pakistan, 03/2014 – 05/2016

Attending meetings and contributing to how to

Information technology diploma from swedish

increase the restaurant's profits. Handling customer

institute of technology Rawalpindi

inquiries and complaints. Taking reservations.

in Having input on the menu. Greeting and advising

customers. Implementing strategies to enhance the

overall operations of the business and cultivating the

growth and expansion of the restaurant.

Technical

Languages & Other Interests

English and Urdu and also interested in other languages learning



Contact this candidate