Claudia Leach

***** ******** **. **** *’ Lakes, FL 34638 813-***-**** ad2wv2@r.postjobfree.com

Computer savvy, proactive, and detail-oriented individual offering 5+ years of hands-on experience in providing high-quality project management

Skills

Demonstrated achiever with exceptional knowledge of all Windows operating systems including Windows 11.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Microsoft Office Professional, Visio, and Project. Other software includes Pegasus, Webtrac, and Salesforce. LANDESK, Data Entry, and Transcription. QuickBooks, Office 365, and MS Outlook.

Desktop Publishing with extensive experience in Adobe Acrobat Professional, Adobe Photoshop, and Adobe In-Design.

Education

Rasmussen College Land O’ Lakes, FL Bachelor of Science Business Management Dean’s List

Honor Roll

Hillsborough Community College Brandon, FL (honors graduate)

Associate of Science Networking Services Technology

Associate of Applied Science Computer Information System Technology

Certified Database Administrator

Certified Computer Information System Specialist Award – Academic Excellence in Computer Science

Member of The National Society of Leadership and Success Numerous Achievement Awards from Computer Generated Services

Experience

2019-Present Writer/Blogger Rhema International – Land O Lakes, FL

Generating, researching, and pitching ideas for posts.

Writing, editing, publishing, and promoting content.

Promoting new posts using, emails, social media, and other methods to alert and attract new readers.

Advocating and educating others about interests, products, or services.

Maximizing site traffic by utilizing Search Engine Optimization keywords.

Inviting other bloggers, experts, or other notable guests to contribute content to the webpage.

Monitoring responses to posts via the website, social media, or other platforms to better understand the audience.

Staying current on industry trends for possible opportunities to attract new readers or create stronger, more engaging content.

Developing websites via WordPress.

2013 – 2019 Technical Support Specialist Computer Generated Services – Tampa, FL

Provide the customer or end user with information and support related to the Ratner Company's products and services in a call center environment.

Proactively facilitate relationship management with assigned clients to address service needs.

Troubleshoot calls and requests/problems and accurately record them.

Solve basic common user problems in real-time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser-related issues.

Escalate top-priority, production-critical issues to the appropriate technical staff.

Maintenance dispatch.

Vendor support coordination.

02/2011– 09/2012 Assistant Manager Family Dollar Store – Tampa, FL

Answers questions and resolves customer inquiries and concerns.

Maintain a presence in the store by providing excellent customer service.

Ensures a clean, well-stocked store for customers.

Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling, and cash register deposits and receipts.

Supports Store Manager in loss prevention efforts.

Assumes certain management responsibilities in the absence of the Store Manager.

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