*

Don Michael Morgan

**** ******** ***** **

Lilburn, GA 30047

678-***-**** (home)

678-***-**** (cell)

ad2wuj@r.postjobfree.com

Professional Summary

Project Management: 10 years

E-learning Instructional Design (ADDIE/AGILE; ILT, WBT vILT, Blended): 18 years E-learning Instructional Development (Camtasia, Captivate, Storyline, Lectora) Technical Writing: 27 years

I am a professional instructional designer and technical writer who, for the past 18 years, has worked individually and with project teams to develop and maintain e-learning courses and assessments from scratch using various technologies shown listed below.

Using the ADDIE and Agile processes, I have managed and developed SCORM-compliant/Section 508-compliant web-based, blended, and instructor-led courses for insurance companies, banks, universities, telecommunications companies, and other types of large corporations.

As a result, I also acquired extensive experience in creating facilitator/participant guides, style guides, PowerPoint presentations, promotional materials, storyboards, web-page content, process flowcharts, and job aids. Additional knowledge and skills include conducting classroom/online/vILT training sessions; writing video scripts; managing technical writing teams; capturing, prioritizing and translating business requirements; creating use cases; and working with a variety of Learning Management/Learning Content Management Systems. Technical Skills

Acrobat Professional

Adobe Connect

Adobe Premiere Pro

Articulate 360

Articulate Storyline

Audacity

Blackboard

Brightspace

Camtasia

Captivate

Confluence

Desire2Learn

Dreamweaver

Edge Learning Album

Final Cut Pro

FrameMaker

GoAnimate

iSpring

Job Access with Speech

(JAWS)

Lectora Online

• Madcap Flare

• Microsoft Suite

Photoshop

PowerPoint

Premier

Presenter

Publisher

QuizMaker

Remedy

Rise

RoboHelp

Skype

SnagIt

Storyline

Studio

Videoscribe

Visio

Vyond

VZKnowledge

WebEx

WordPress

Education

• M.A., The University of Texas at Austin, (English)

• B.A., The University of Texas at Austin, (English) 2

Partial Client List

Department of Defense, First Tennessee Bank, AT&T, Paradies Lagardère, McKesson, Anthem, Synovus Financial Corporation, K12, Home Depot, Verizon, Wells Fargo Bank, Accenture, Colorado State University, SunTrust Bank, Bank of America, UPS, Georgia State University, Interactive College of Technology, International Hotel Group, BellSouth, Cingular, MARTA, Cox Enterprises, IBM, and Middle Tennessee School of Anesthesia. Professional Experience

Instructional Systems Designer (Remote)

MCM Learning, Inc. 10/2022-10/2023

I created 508-compliant instructional materials for the DoD such as high-level and detailed design documents and storyboards as necessary for the development of courseware. Specific responsibilities:

• Applied knowledge of instructional systems design and performance improvement principles and practices

• Aligned relevant characteristics of learners/trainees to solutions

• Analyzed the characteristics of audience’s learning and performance environment

• Designed and developed courseware for e-learning and other delivery as required

• Created and edited technical documentation

• Developed learning objectives

• Developed sound learning and performance improvement interventions aligned to course objectives and clients’ business goals, vision and strategies

I used Articulate 360.

Instructional Systems Designer (Remote)

PeopleTec, Inc. 12/21 to 10/22

I supported multiple DoD customers in the design and development of distributed learning (DL), interactive 508- compliant multimedia instruction (IMI) and courseware development. Specific responsibilities:

• Created instructional design documentation: instructional systems design and documentation, storyboards, narrative scripts, illustration concepts, tests, and scenarios

• Designed asynchronous training utilizing the ADDIE process

• Provided end-to-end design, including task analysis, media requirement documentation, learning objective development, and storyboarding

• Created and edited technical documentation

• Managed multiple lessons in various stages of production and meet deadlines

• Addressed customer needs and document resolutions throughout the development process I used Word and Captivate.

Instructional Systems Designer (Contract, Remote) 11/2020 to 12/2021 Middle Tennessee School of Anesthesia (MTSA)

I created online, 508-compliant interactive courses for nurses in the Doctor of Nurse Anesthesia Practice program. 3

Specific Responsibilities:

• Performed ongoing content revision for ASPM Fellowship and DNAP Completion programs

• Coordinated enrollment of new subscribers and provided LMS support to ASPMF alumni

• Scheduled and supported faculty in synchronous events

• Edited and transcribed synchronous event video content

• Provided basic LMS and Office 365 support for faculty and students

• Assisted ASPMF/DNAP-C Program Assistant streamline department processes

• Participated/Assisted with school wide events

I used the Brightspace Learning Management System, iSpring, Audacity, Adobe Premiere Pro, VideoScribe, and Windows Video Editor.

Instructional Designer/QA Reviewer (Contract, Remote) 08/2020 to 03/2021 GMarie Group

I created Instructional Led Training (ILT)and Virtual Instructor-led Training (VILT) courses. I also reviewed courses developed by other designers.

Specific Responsibilities:

• Developed e-learning courses

• Performed quality reviews on courses by other designers

• Attended weekly and monthly Team meetings

I used PowerPoint.

Instructional Designer (Contract, Remote)

Trampetti Management Group 06/2020 to 08/2020

I developed e-learning courses.

Specific Responsibilities:

• Developed e-learning construction-management courses

• Performed quality reviews on courses by other designers

• Attended weekly and monthly Team meetings

I used Captivate 2019 (my license).

Instructional Designer (Contract, Remote)

Verizon 02/2020 to 06/2020

I created e-learning courses.

Specific Responsibilities:

• Developed 508-compliant e-learning courses

• Performed quality reviews on courses by other designers

• Attended weekly and monthly Team meetings

• Edited graphics and videos

I used Photoshop, Adobe Premiere Pro, and the Edge Learning Album application. 4

Instructional Designer/Technical Writer (Contract, Remote) SunTrust Bank 06/2018 to 11/2019

I supported a team of technical writers to support 508-compliant documentation of technical systems, standard operating procedures, processes, the SharePoint site, and deliverables for the Data Management teams. Specific Responsibilities:

• Developed Standard Templates and Processes across the Enterprise Data Management Execution team

• Designed and developed interactive e-learning courses, voice-over recordings, and user stories

• Organized the storage and retrieval of documents

• Wrote policies and procedures and promotional materials

• Created style guide, graphics and spreadsheets

• Chaired weekly and monthly Team meetings

I used Word, Audacity, GoAnimate, Vyond, PowerPoint, Adobe Connect, Excel, PhotoShop and Captivate 2019. Content Developer (Contract, Part-time, Remote)

Department of Defense 07/19 to 10/19

I developed a health-information e-learning software course for the Department of Defense. Specific Responsibilities:

• Attended frequent meetings to discuss development progress of course modules

• Managed development of interactive learning modules from scratch I used Adobe Connect and Captivate 2019.

Technical Writer (Contract, Part-time, Remote)

Abreon 05/19 to 07/19

I led a team of technical writers to create process-flow documentation. Specific Responsibilities:

• Attended meetings to interview employees and discuss process-flow steps

• Wrote policy and procedure documents

• Developed process-flow documentation, graphics, and spreadsheets

• Organized the storage and retrieval of documents I used Excel, Photoshop, Adobe Connect, Word and Visio. Instructional Designer (Contract, Remote)

First Tennessee Bank 11/18 to 03/19

I created a section 508-compliant online course that trained loan officers to use the Envision application in processing home mortgage.

Specific Responsibilities:

• Attended three-day training course to learn and record Encompass training content

• Transcribed training audio files

• Developed Envision online course

I used recording device, Storyline and Word.

5

Instructional Designer (Contract, Part-time, Remote) Paradies Largardere 04/18 to 07/18

I wrote 508-compliant policy and procedure documents from scratch for an outsourced Tier 1 and Tier 2 help desk. Specific Responsibilities:

• Interviewed subject matter experts

• Created training documentation

• Created an online course

• Edited graphics

I used MadCap and Storyline.

Instructional Designer

McKesson, Inc. 01/18 – 04/18

I created 508-compliant e-learning courses.

Specific Responsibilities:

• Managed and developed Section 508-compliant online/instructor led courses using the ADDIE model

• Collaborated with the development team in evaluation of documentation needs. I used Word, Excel, FS Pro, Adobe Premiere Pro, Photoshop, PowerPoint, SnagIt, Adobe Connect, QuizMaker, and Storyline.

Sr. Technical Writer (Contract, Remote)

Anthem, Inc. 03/17 to 12/17

I led a team of technical writers to organize, develop, and document business technical processes and procedures. Specific Responsibilities:

• Managed and developed Section 508-compliant e-learning/instructor led courses using the ADDIE model

• Delivered virtual online training

• Created voice-over recordings, graphics and spreadsheets

• Created new and updated existing policy and procedure documents

• Collaborated with the development team in evaluation of documentation needs

• Organized the storage and retrieval of documents I used MadCap, Word, Excel, Photoshop, PowerPoint, SnagIt, Adobe Connect, QuizMaker, and Captivate 2017. Instructional Designer (Contract, Remote)

Synovus Financial Corporation 11/16 to 06/17

I created and edited a blended-learning corporate and community banking course. Specific Responsibilities:

• Attended, recorded, and transcribed corporate banking discussions

• Created a Facilitator Guide

I used Word, PowerPoint, and FS Pro.

6

Instructional Designer (Contract, Remote)

K12 04/16 to 07/16

I created and edited educational solutions for students, families, and teachers across a variety of media. Specific responsibilities:

• Produced templates and storyboards/specifications for online and printed learning activities, including interactive Flash assets, student activity sheets, and instructor guides.

• Collaborated with a team of content specialists and visual/print designers to manage and produce engaging, age-appropriate, and instructionally sound lessons.

• Created graphics and spreadsheets

• Recommended updates and improvements to products based on feedback from the field. I used Microsoft Word, Confluence, Excel, PhotoShop and the CALMS content management system. Technical Writer

Anthem, Inc. 05/15 to 04/16

I was responsible for creating and editing NextGen e-learning training materials. Specific Responsibilities:

• Managed and developed Section 508-compliant online/instructor led courses using the ADDIE model

• Created application Help files, graphics, voice-over recordings, and spreadsheets

• Published courses in the MyLearning LMS

• Wrote new and updated existing policy and procedure documents

• Organized the storage and retrieval of documents

• Conducted training for in-house employees

I used Microsoft Office Suite, Adobe Connect, Storyline 2, and SnagIt. Instructional Designer (Contract, Remote)

Home Depot 09/15 to 11/15

I developed a section 508-compliant online course. Specific responsibilities:

• Created and edited Section 508-compliant e-learning courses and assessments for Home Depot associates using the ADDIE model

• Led meetings with project stakeholders and SMEs

• Developed scripts, graphics, voice-over recordings, and spreadsheets I used Microsoft Office Suite, Excel, Articulate Presenter 13, Photoshop and SnagIt. Instructional Designer (Contract, Remote)

Verizon 03/15 to 06/15

I used the ADDIE learning model to manage the design, development, and delivery of 508-compliant courses. 7

Specific Responsibilities:

• Managed and developed Section 508-compliant e-learning courses

• Supported revisions/updates/reformatting of the training curricula, ensuring that training materials are accurate and up-to-date.

• Conducted training for in-house employees

• Created graphics, videos, voice-over recordings, and spreadsheets

• Wrote policy and procedure documents

I used Microsoft Office Suite, Adobe Connect, Captivate, Adobe Premiere Pro, VZKnowledge, RoboHelp, SnagIt, and Photoshop.

Instructional Designer (Contract, Remote)

Wells Fargo 09/14 to 03/15

I managed and developed a 508-compliant e-learning course and an instructor-led course. I also recorded voiceovers and synchronized them with the display of text and graphics. Specific Responsibilities:

• Used the ADDIE learning model to develop a financial-services course.

• Created a learning-path document and assessments for the Private Bank, Wealth Management Relationship Managers

• Delivered virtual online training

• Created/Edited graphics, voice-over recordings, and spreadsheets

• Created a Facilitator Guide, a Quick Reference Guide, and a storyboard. I used PhotoShop, SnagIt, PowerPoint, Adobe Connect, Word, FS Pro, Excel, and FS Pro. Instructional Designer (Contract, Remote)

Verizon 10/12 to 01/15

I used the ADDIE learning model to manage the design, development, and delivery of 508-compliant e-learning courses.

Specific Responsibilities:

• Managed and developed scored software simulations

• Created and edited Section 508-compliant user guides, job aids, marketing materials, and PowerPoint presentations

• Organized the storage and retrieval of documents

• Created/Edited graphics, voice-over recordings, and spreadsheets

• Wrote policy and procedure documents

• Delivered vILT training via Adobe Connect

I used Lectora, Microsoft Office Suite, Adobe Connect, Adobe Premiere Pro, VideoScribe, FS Pro, Captivate, VZKnowledge, FS Pro, SnagIt, RoboHelp, and Photoshop. Training Specialist (Contract, Remote)

Accenture 12/13 to 02/14

I led a team of technical writers to gather and edit healthcare content and entered it in article templates. 8

Specific Responsibilities:

• Gathered healthcare content from Massachusetts healthcare regulations and edited it for entry into a content management system.

• Ensured that writers’ article content met editorial quality standards regarding accuracy and correctness, consistency, grammar and usage, and formatting and inputting and ensured that writers’ article content met legal quality standards regarding text content.

• Created style guide of quality standards

• Created/Edited graphics and spreadsheets

I used Microsoft Word, Adobe Connect, FS Pro, Captivate, SnagIt, Excel, and PhotoShop. Instructional Designer (Contract, Remote)

Accenture 06/13 to 08/13

I managed and developed 508-compliant e-learning (online) training materials using the ADDIE model. Specific Responsibilities:

• Created storyboards with PowerPoint

• Created/Edited graphics and spreadsheets

• Created video, voice-over recordings, interactions, animations for courses

• Delivered training via Adobe Connect

I used Word, Adobe Connect, Articulate Presenter 13, FS Pro, Excel, Photoshop, and PowerPoint. I used InfoMapping in creating the content in the Word documents. Instructional Designer Project Manager (Contract, Remote) Colorado State University – Global Campus

01/13 to 09/13

I used the ADDIE learning model to manage the design, development, and delivery of e-learning (online) undergraduate and graduate courses in this remote position. Specific Responsibilities:

• Arranged “kick-off meetings” to establish the parameters for scheduling of course development (latest possible date for delivery of course documentation to production unit) to serve as basis for discussion of scheduling at the kickoff meeting

• Edited module scripts (including full drafts of lectures and all assigned work, callouts for placement of multimedia), Mastery questions with feedback, and Check Your Understanding activities with feedback

• Created rubrics for Critical Thinking and Portfolio Assignments. I used SharePoint 2010, FS Pro, Word, and PowerPoint. Technical Writer (Contract, Remote)

SunTrust Bank

06/12 to 10/12

I managed a team of 12 technical writers to create financial-services procedures and process maps. 9

Specific responsibilities:

• Managed technical writers to ensure that their documentation was factually accurate and adhered to SunTrust’s standards of style

• Created procedural documentation Process flow maps, graphics and spreadsheets

• Organized the storage and retrieval of documents

• Edited documentation to ensure that it met editorial quality standards regarding accuracy and correctness, consistency, grammar and usage, and formatting and inputting; ensured that team documentation met legal quality standards regarding text content and graphics; ensured that the writers completed all components of QA Publication Checklist before submitting the documents for publication on the web site; and ensured that the writers had conversations with the SMEs regarding their projects I used SharePoint 2010, PowerPoint, Excel, FS Pro, PhotoShop, SnagIt, and Visio. Sr. Instructional Designer (Contract, Remote)

Bank of America 01/12 to 06/12

I managed the development and editing of e-learning (online) courses training materials using the ADDIE model. Specific responsibilities:

• Managed team members to ensure course materials were current and relevant to training needs

• Created and edited courses

• Wrote policy and procedure documents

• Organized the storage and retrieval of documents

• Delivered live virtual training using Live Meeting I used SharePoint 2010, Word, PowerPoint, PhotoShop, FS Pro, Articulate Presenter 09, Camtasia, and SnagIt. Instructional Designer (Contract)

UPS, Inc. 04/11 to 01/12

I managed and developed e-learning courses and published informational/instructional articles. Specific responsibilities:

• Created courses using the ADDIE model

• Created user guides, job aids, and Power Point presentations

• Interviewed SMEs to collect data to define desired learning outcomes

• Managed course uploads, training sessions, and enrollment in the LMS

• Organized the storage and retrieval of documents I used Word, FS Pro, Teaching and Assessment (TAS) system, and PowerPoint. Sr. Curriculum Developer – Consultant (Contract)

Verizon Wireless 12/09 to 04/11

I used the ADDIE learning model to manage the development and delivery of online and instructor-led for web- based courses.

10

Specific Responsibilities:

• Developed and edited e-learning sales/marketing/network and cyber security centric training materials in the Outstart LMS

• Created video, voice-over recordings, interactions, animations for courses

• Created courses for audiences with cognitive, hearing, visual, and learning differences

• Wrote policy and procedure documents

• Delivered live virtual training using Live Meeting I used Word, PowerPoint, Lectora, Excel, SnagIt, VZKnowledge, PhotoShop, Camtasia, Cascading Style Sheets RoboHelp, FS Pro, Captivate 4 and 5, and RoboHelp. Evening Online English Instructor (Contract, Remote) Georgia State University 08/10 to 08/21

Clarkston, GA

I teach web-based composition and research-strategies courses. Specific responsibilities:

• Design and deliver class instruction through the development of instructional plans to meet course competencies as well as the development of activities that support lesson objectives

• Promote student success by showing flexibility in style and work schedule

• Manage the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic/attendance policies. I used Word, FS Pro, PowerPoint, Blackboard Learning System, and the Desire 2 Learn LMS. Sr. Instructional Designer

Interactive College of Technology 04/09 to 02/10

I managed a team of content writers to create content for e-learning (online) software courses. Specific Responsibilities:

• Wrote university software textbooks.

• Created web pages, templates, content/linked content for students and facilitators

• Prepared course facilitation guidelines for course instructors Business Analyst/Project Manager (Contract) 10/07 to 10/09 AT&T

Atlanta, GA

Sr. Curriculum Developer – Consultant (Contract) 02/07 to 08/07 Verizon Wireless

Atlanta, GA

Sr. Web Content Manager (Contract) 09/06 to 02/07

Cingular Wireless

Atlanta, GA

Sr. Instructional Designer (Contract) 04/06 to 09/06 3D Performance

Atlanta, GA

11

Sr. Technical Writer (Contract) 04/04 to 04/06

Cox Enterprises, Inc.

Atlanta, GA

Instructional Designer (Contract) 09/01 – 09/02

Intercontinental Hotels Group

Atlanta, GA

Process Analyst 08/00-09/01

BellSouth.net

Atlanta, GA

Technical Writer 06/00-08/00

National Data Corporation

Atlanta, GA

Technical Writer 06/00-07/00

BellSouth Mobility, Inc.

Atlanta, GA

Senior Instructional Designer 11/99-04/00

IBM Learning Services, Inc.

Marietta, Georgia

Freelance Correspondence Course Developer 05/98-12/00 Professional Career and Development Institute

Norcross, Georgia

Instructional Designer/Course Developer 05/99-11/99 Gulliver, Ritchie, and Associates, Inc.

Norcross, Georgia

English/ESL Instructor 12/87-05/99

English Language Institute

South College (formerly Knoxville Business College) Walters State Community College

Pellissippi State Technical Community College

Roane State Community College

Hiwassee College

Saint Edward's University

Austin Community College

University of Texas - Austin

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