Security Guard Customer Service
Resume:
Tony Vieira
647-***-**** ad2wui@r.postjobfree.com
SECURITY GUARD
profile summary
Vigilant security guard with valid security guard license, eagerly seeking a security guard position with a reputable company in which to expand upon his career experience. Ready to ensure property safety by closely monitoring closed-circuit TV (CCTV) cameras and alarm systems. Dependable, willing to do what it takes to protect customer property and customers directly. Able to apply excellent observation and surveillance skills to enforce policies and regulations that ensure the safety of others, and their property. Demonstrates quick thinking, and good judgment skills.
Summary of Qualifications
Over 10+ years of experience in Customer Service
Motivated, flexible and fast learner with excellent interpersonal skills, able to deal effectively with varying populations
Provides exceptional customer service
Sustains effective relationship with customers/clients
Attends and investigates security incidents, alarms, and emergencies in a timely and professional manner
Makes timely decisions while maintaining composure in emergency response situations
Provides support and liaises with emergency personnel, including police, fire, and paramedic resources; able to write detailed and accurate reports regarding all incidents
Hardworking, punctual, reliable and responsible individual who excels and accomplishes tasks
A professional who focuses on excellence, with excellent work ethics; welcomes challenges
Computer Proficient: MS Office (MS Word, MS Outlook and Internet)
Valid driver’s license and ability to maintain a good driving record
Work Experience
Concierge 08/2023 to Present
Magnum Protective Services, Scarborough, ON
Welcoming residents and guests, answering Concierge phone line
Providing building access to contractors and visitors by maintaining contractor logs and managing access devices;
Issuing visitor parking passes in line with visitor parking policies;
Parcel Management
Greet direct, sign in guest(s) and answer pertinent questions
Proactive communication with Management for issues or concerns.
Monitor security cameras
Operate security equipment/systems, computers, radios and phones
Tony Vieira 647-***-**** ad2wui@r.postjobfree.com Page 2
Customer Service Representative (Sales) 06/2020 – 04/2023
Cardinal Fasteners, Toronto, ON
Processed orders and replied to inquiries and requests by phone and email in a timely manner
Directly responsible for quotes, dealing with customer concerns and stock updates.
Liaison with shipping and prepare bills of lading
Call centre environment
Customer Service and Order Desk Representative (Contract) 10/2017 – 07/2019
Powerflow/NuVue, Toronto, ON
Verified and processed orders for errors and entered into system for production
Liaised with various departments and provided updates for production and stock items
Called and emailed customer for verification and lead times
Customer Service and Order Desk Representative 11/2014 – 08/2017
Scican Canada, North York, ON
Processed orders and replied to inquiries and requests by phone, fax and email in a timely manner
Managed customer complaints/concerns and return authorizations on a daily basis
Collaborated with shipping on asap orders shipping to hospitals and medical offices
Provided technical information on parts and issues
Directed the management of 50+ calls daily; provided switchboard relief to colleagues
Translated conference calls from Brazil, improving customer relations with clients
Warehouse Coordinator 01/2010 – 10/2014
The North West Company, Mississauga, ON
Responded to customers via Email in regards to their shipment and sent off all documents to the appropriate broker for custom clearance, arrange deliveries, etc.
Received and processed orders of Inuit Art sculptures from various galleries in Canada or outside of Canada
Sorted and photographed sculptures and submitted photos to buyers to choose from and prepare for shipment
Filled and submitted customs documentation (B13) with customs and brokers for shipment outside of Canada
Submitted documentation to the fish and wildlife conservation to acquire permits
Responsible for incoming and outgoing shipments from FedEx and freight companies
Maintained a clean and tidy showroom, warehouse, vehicles and ordered supplies as needed
Completed daily documentation for department including: Canada Customs forms for returned packages
Education and certification
Security Guard License Mar 2023
Darkcity Security, Toronto, ON
First Aid & CPR/AED level C CSA Std. Z1210-17 – Basic Certificate Mar 2023
Customer Service/Call Center Training Certificate
Toronto District School Board, Toronto, ON
Computer Skills Training Certificate
George Brown College, Toronto, ON
References Available Upon Request
Contact this candidate