Gloria Marshall

Charlotte, NC *****

ad2wu1@r.postjobfree.com

980-***-****

Professional Summary

Innovative, forward-thinking Human Resources Specialist with over 15 years of experience in the areas of performance management, benefits administration, employment law, and compensation and wage structure. Success developing and executing new hire orientations, maintaining employee databases and human resource information systems. Dedicated and motivated to join a reputable, growth-oriented company. Employment History

HR Coordinator, Spectrum- Charlotte

Jan. 2018- Present

● Manage sensitive and confidential information

● Maintain records and files in accordance with state and federal laws

● Process documents and verifications in a timely manner

● Conduct new employee orientation and assist with on-boarding process as well as new hire training

● Respond to and route employee questions and concerns

● Assist with severance preparation

● Support employee recognition activities

● Contribute to and maintain accurate HRIS data

● Generate and prepare identified HR reports as required

● Assist with educating employees regarding company benefits and policies

● Assist HR Leaders with the administration of leaves of absence and Workers' Compensation

● Assist with recruiting and staffing from internal and external sources

● Perform general office administrative work

HR Assistant, City of Charlotte- Charlotte Dec. 2014- Dec. 2017

● Performed various routine clerical and secretarial work with standard procedures including the following task: maintained and ordered office supplies, received and distributed mail, assisted in keeping records up to date by processing employee's status changes in timely fashion

● Answered and directed incoming calls; received the public and directed visitors; provided varied customer service

● Processed reimbursements for employee’s equipment, etc. using Munis

● Prepared and maintained employee's personnel, financial and medical files in compliance with applicable state and federal laws

● Verified and maintained I-9 and affirmative action documents with applicable legal requirements

● Processed various accounts payable invoices, responsible for maintaining all HR bulletin boards facility, ensuring all communications are up to date

● Maintained safety and worker's compensation records, developed, coordinated and implemented new employee and benefit orientation for new hires

● Worked closely with management on performance reviews, disciplinary actions and terminations.

● Assisted in the coordination of health, life and disability insurance enrollments and new hire documentation HR Specialist, Wells Fargo & Company- Charlotte (contract) Mar. 2013- Nov. 2014

● Processed daily short term and long term reports sending updates to third party vendor

● Ensured accuracy of pay through review, analysis and recommended actions to resolve issues, updated FMLA hours reported by managers.

● Provided updates on benefit eligibility and salary information to plan administrators

● New Jersey and California State Disability Claim form processing Customer Care, Windstream Communications- Charlotte Mar. 2011- Feb. 2013

● Handled customer complaints, billing questions, and payment extension/options

● Transferred services, updated and documented all accounts and performed troubleshooting steps when necessary

● Scheduled appointments for new service and or repairs, (phone, DISH satellite, internet)

● Met and exceeded monthly sales goals while maintaining a high volume workload within a deadline driven environment

● Demonstrated exceptional ability to build and maintain productive relationships with staff and customers to resolve complex issues and provide excellent service Customer Care, Time Warner Cable- Charlotte

Aug. 2010- Feb. 2011

● Addressed incoming customer inquiries in regards to phone, cable, and internet billing

● Utilized troubleshooting skills to assist customers and resolve escalated issues to promote and maintain customer retention and satisfaction

● Analyzed customers plans to offer cost efficient methods to bundle services (Phone, cable, internet)

● Informed and marketed all services to customer in order to maximize sales of company products/services

● Answered and responded to as many as 100+ calls daily using my ability to quickly identify with the consumers' needs and issues

● Scheduled service request orders for new and existing customers ensuring exceptional customer service HR Generalist, Family Dollar Corporation- Charlotte Jan. 2005- Jul. 2010

● Supported client services for HR, answered incoming calls in regards to benefits and payroll related topics as well as retirement/pension, processed employee information via oracle application, Syntrio, learning management and people click

● Enforced company guidelines while providing quick and accurate assistance to caller/emailer

● Tracked all forms of contact information in an internal database, while utilizing multiple software applications

● Provided employees with information about policies, job duties, compensation and team member benefits, and tax data

● Conducted miscellaneous payroll processes for stores including, pulling timesheet folders, handled affidavits for missing/lost checks

● Provided assistance to store team members in resolving issues within KRONOS (open punches, historical edits, vacation and sick entries)

● Researched payroll issues and logged resolutions in support MAGIC in an efficient and timely manner HR Generalist, Exult- Charlotte

Jun. 2003- Jan. 2005

● Managed leave of absence programs and personnel records; administered all benefits budgets FMLA, LOA, Short/Long Term Disability), and scheduled new hires for departmental training

● Assisted and handled HR generalist functions such as payroll shipping/receiving and accounts payables

● Answered inbound calls from employees, assisting with general HR functions such as employee worker compensation/COBRA, employment correspondences, payroll updates /or changes

● Administered corporate benefits to employees, retirees, and former employees Organized various benefits program by overseeing and verifying all employee documentation, in compliance with Federal law.

● Input new vendor and employee information into accounts payable system, updated vendor insurance Certificates

● Organized employee benefits, performance management, and onboarding using Workday

● Worked closely with HR team to complete daily tasks efficiently and in a timely manner Customer Care, Duke Energy- Charlotte

Jan. 2000- May. 2003

● Handled billing issues and service request in a high volume call center while providing accurate and professional customer service

● Explained electric and gas charges to customers and offered service and conservation advice

● Advised customers of company policies, procedures, and government regulations as they relate to customer and billing service

● Offered payment arrangements and recommended agencies to assist customers with scheduling and making payments

● Assisted customers with power outage inquiries and new and existing service request

● Provided excellent customer care by creating sustainable value for customers Education

1997-2000

Strayer University - Bachelors of Business Administration

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